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Software Support Analyst Jobs (NOW HIRING)

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

The Support Analyst is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Must be punctual and able to work the established hours * 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

FLIR Systems, Inc.

Software Support Analyst

Englewood, CO · On-site

$59 - $78/hr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Must be punctual and able to work the established hours * 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role ...

Print4Pay Hotel

NY · On-site

$50 - $70/hr

DocuWare Corporation - Bilingual Software Support Analyst Location: New Windsor, NY DocuWare Corporation is seeking an experienced Bilingual Software Support Analyst to join our team. This position ...

RXinsider LTD.

$50 - $75/hr

Provide installation, configuration and support for PK Software systems, integrations, and related modules * Deliver high-quality technical support to customers via phone, email, chat, and remote ...

Luminate Bank

Software Support Analyst

Minneapolis, MN · On-site +1

The Software Support Analyst provides day-to-day technical support to end users across the organization, ensuring a high level of service and operational efficiency. Key responsibilities include:

RXinsider LTD.

Software Support Analyst

Houston, TX · On-site

$50 - $75/hr

Provide installation, configuration and support for PK Software systems, integrations, and related modules * Deliver high-quality technical support to customers via phone, email, chat, and remote ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...

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Software Support Analyst information

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$17

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How much do software support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a software support analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a software support analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by software support analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.

Software Support Analyst

Toyota

Indianapolis, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Toyota rating

7.1

Company rating: 7.1 out of 10

Based on 878 frontline employees who took The Breakroom Quiz

30th of 45 rated automakers

Job description

Job Overview:
The Support Analyst is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Analyst you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.
Shift:
  • 2nd Shift Weekend
    • Wednesday - Saturday 2pm-1am EST

Job Functions:
  • With guidance perform QA functions for any issue resolution from support calls.
  • With guidance track and thoroughly document all customer issues in our ticketing system.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.
  • Facilitate positive proactive working relationships with customers and internal resources.
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
  • Participation in an on call and/or escalation rotation.
  • Handles escalations or consultations from application support specialist.
  • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
  • Create datasets to analyze and recreate issues reported by customers.
  • Ability to look through database log files to troubleshoot software issues.
  • Implement and improve remote monitoring tools for our customer's systems.
  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Ability to work with specialist and provide feedback and/or guidance to resolve an issue.
  • Ensure escalated issues are recorded in knowledgebase.

Travel Requirements:
  • 15% overnight travel (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:
  • Bachelor's degree required, degree in Computer Science or Information Systems preferred.
  • Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK
  • Minimum one year of experience troubleshooting Exacta as a Specialist II.
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Excellent troubleshooting abilities and analytical skills.
  • Ability to write and understand SQL Queries.
  • Superior oral and written communication skills.
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation/Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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