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Software Support Analyst Jobs (NOW HIRING)

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Teledyne FLIR LLC

Software Support Analyst

Englewood, CO · On-site

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Teledyne FLIR LLC

Software Support Analyst

Englewood, CO · On-site

$51K - $68K/yr

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Must be punctual and able to work the established hours * 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role ...

First American

Software Support Analyst

Santa Ana, CA

$23.37 - $31.14/hr

What We Do As a Technical Support Center Software Support Analyst at First American, you will provide critical front-line support to external customers, primarily real estate professionals, as well ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Must be punctual and able to work the established hours * 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role ...

penlink

Software Support Analyst

Lincoln, NE · On-site

The Software Support Analyst is accountable for providing our clients with exceptional support in their mission of fighting wrongdoing. This position will be responsible for ensuring all support ...

i3 Verticals

Software Support Analyst II

Nashville, TN · Remote

Software Support Analyst Tier II DEPARTMENT: Public Sector REPORTS TO: Team Lead JOB LOCATION: Remote (U.S. based) TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be ...

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Software Support Analyst information

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How much do software support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for software support analyst in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $66,836 per year, or $32.1 per hour.
Software Support Analyst

Software Support Analyst

MidTown Athletic Club

Chicago, IL • On-site

$75K - $85K/yr

Full-time, Part-time

Posted 2 days ago

Job description

Midtown is seeking a Software Support Analyst to join our world-class team at our Chicago headquarters.
The software support team is based in our HQ office in Chicago (3611 N Kedzie Ave.) and supports all club locations.
  • The role is hybrid work-from-home and required to also come in the office in Chicago 2 days per week (Monday/Tuesday)
  • The position is based in the Chicago area and will involve limited travel to Midtown club locations

The Position
The Software Support Specialist will provide a high standard of service and training for our club associates. This position is an important link to give our associates the knowledge to use a variety of software solutions that span member management, food & beverage services, hotel/property management, and spa bookings. Helping support these systems will allow us all to give our members the best experience possible.
The primary responsibilities are:
  • Providing software support to club associates, empowering them to use our software systems effectively and efficiently
  • Troubleshooting software problems related to our solutions.
  • Ongoing training and support for our member management systems called CSI Spectrum and Club Automation, both created by Daxko.
  • Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants.
  • Working directly with fellow associates within the IT department (Infrastructure, Development, and Business Analysis).
  • Evaluating, implementing, and training associates on new features of the software.
  • Working with the club business units when business practices are not in line with corporate policy.
  • Making recommendations for improvements or changes to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system of Workday.
  • Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate.
  • Occasionally need to work outside normal business hours to meet business needs.
  • Occasionally need to travel (up to 20%) to our offices in the US and Canada when required.

Software Support Specialist requirements:
  • Bachelor's degree in business, accounting, IT, or have equivalent work experience.
  • Actively demonstrate our key employee core values of being kind, winning together, passionate about helping others, and better than yesterday.
  • Possesses at least two years of ERP software support (CSI Spectrum, Club Automation, Silverware, Maestro, or Book4Time knowledge a plus, but not required).
  • Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus).
  • Understands basic accounting principles.
  • Has exceptional verbal and written communication skills.
  • Can help create and execute action plans that lead the team toward objectives set forth by executive leadership.
  • Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service.
  • Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications.
  • Has excellent analytical, organizational and communication skills, both oral and written.
  • Is highly self-motivated and works well individually, and with teams.
  • Is energized and dedicated to being proficient at problem solving software support to club associates, empowering them to use our software systems effectively and efficiently.

Associate Benefits
Members of the Midtown team receive:
  • Salary Range: $75,000-85,000. The actual compensation will depend on experience, and/or additional skills you bring to the table.
  • Complimentary club membership
  • Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates.
  • You may also visit: https://careers.midtown.com/about-us/benefits/

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.

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