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Software Support Specialist Jobs (NOW HIRING)

PDCflow

Software Support Specialist

Ogden, UT

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

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Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do software support specialist jobs pay per year?

As of Jun 10, 2026, the average yearly pay for software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

What are some typical challenges faced by Software Support Specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What are Software Support Specialists?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What Does a Software Support Specialist Do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

More about Software Support Specialist jobs
What cities are hiring for Software Support Specialist jobs? Cities with the most Software Support Specialist job openings:
What are the most commonly searched types of Software Support Specialist jobs? The most popular types of Software Support Specialist jobs are:
Who are the top companies hiring for Software Support Specialist jobs? The top employers for Software Support Specialist jobs are:
What states have the most Software Support Specialist jobs? States with the most job openings for Software Support Specialist jobs include:
What job categories do people searching Software Support Specialist jobs look for? The top searched job categories for Software Support Specialist jobs are:
What are popular job titles related to Software Support Specialist jobs? For Software Support Specialist jobs, the most frequently searched job titles are:
Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 2% Part Time, 1% Temporary, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.
Software Support Specialist

Software Support Specialist

Carbon Lehigh Intermediate Unit

Schnecksville, PA • On-site

Full-time

Posted 28 days ago

Job description

Position Type:
PROFESSIONAL 12 MONTH/SOFTWARE SUPPORT SPECIALIST
Date Posted:
4/13/2026
Location:
CO CLIU Central Office
Position Definition: The Software Support Specialist in the Special Programs & Services (SPS) Department will be responsible for managing and analyzing student data across various applications used within the department. This role involves processing a high volume of data related to special education programs, ensuring data integrity, and generating actionable insights. The specialist will also serve as the primary resource for training and providing ongoing support to staff on the use of these applications, ensuring staff can efficiently navigate and utilize the software for day-to-day operations. This position requires a strong understanding of data management, problem-solving, and excellent communication skills to support staff training and troubleshooting needs.
Relationship: The Software Support Specialist shall report directly to the Assistant Director of Special Programs and Services
Qualifications:
Education/Experience:
  • Associate degree in Computer Science, Telecommunications, Instructional Technology, or equivalent related field or equivalent related professional experience.
  • Minimum two (2) years of software support experience, preferred.
  • Minimum two (2) years of experience with systems applications, preferred.
  • Minimum two (2) years of experience in the field of K-12 and/or Early Childhood Education, preferred.

Skills/Knowledge:
  • Strong analytical ability to solve problems related to data submission and management.
  • Demonstrates the ability to train educators in the use of software applications.
  • Strong analytical ability to solve technology-related problems.
  • Demonstrates the ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Demonstrates knowledge of PC operations and desktop applications.
  • Demonstrates knowledge of various Web Operating Systems.
  • Demonstrates a proficient understanding and utilization of Microsoft Office Suite and other software packages for use in the SPS Department.
  • Demonstrates the ability to work collaboratively with external and internal stakeholders.
  • Demonstrates the ability to maintain complete confidentiality.
  • Demonstrates excellent interpersonal skills, demonstrated by patience, understanding, and congeniality.
  • Demonstrates excellent oral and written communication skills.
  • Demonstrates organizational skills and time management skills, providing for productivity, accuracy, and attention to detail in the carrying out of all duties, tasks, and responsibilities with minimal supervision.
  • Demonstrates the ability to prioritize assigned tasks.
  • Provides support remotely when necessary.
  • Documents common support procedures.
  • Completes tasks with attention to detail and accuracy.
  • Demonstrates the ability to work independently and maintain departmental deadlines.
  • Demonstrates the ability to make professional decisions.
  • Possesses the skills to provide the highest level of customer service, with patience and knowledge of the department's services.
  • Ability to attend work regularly at assigned work hours subject to lawful leave rights and responsibilities.

Physical:
  • Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), and carry or convey sufficient weight to safely and effectively carry out functions, duties, and responsibilities.
  • Ability to sit for long periods of time (3 hours).
  • Ability to independently ambulate in and around work areas.
  • Ability to travel to and from assigned work locations without employer support.
  • Ability to travel on and/or drive a CLIU #21 vehicle.
  • Ability to exhibit appropriate manual dexterity to effectively carry out functions, duties, and responsibilities.

Authority: The Software Support Specialist will have the authority to perform all functions listed below in accordance with established policies and procedures.
Functions/Duties/Responsibilities: To perform this job successfully, an individual must be able to perform each essential function/duty/responsibility at acceptable standards. In accordance with both state and/or federal law, reasonable accommodations will be considered upon employee request.
Essential:
  • Receives, reviews, and processes entry and withdrawal data for students across multiple student information systems.
  • Provides support and/or training for CLIU #21 staff on the use of student information systems, special education documentation, and tracking systems.
  • Develops the necessary support materials, as appropriate, for the above indicated spheres of training.
  • Schedules educational sessions for staff as needed - dates, locations, participants, etc.
  • Develops training materials to facilitate the user's learning process.
  • Analyzes, develops, and documents procedures.
  • Analyzes customer requests and accurately reports to Special Education Supervisor.
  • Communicates with customers via telephone, computer, in person, and ticket tracking software.
  • Maintains Accurate Records of Activities.
  • Accurately tests software and reports to the Special Education Supervisor.
  • Collaborates with the Management Information Systems (MIS) Department.
  • Maintains complete confidentiality of school records, student records, employee records, and student applications.
  • Presents information about CLIU #21 programs at meetings and conferences, using appropriate technology to support the presentation.

Secondary:
  • This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other duties as assigned.

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