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Software Support Specialist Jobs (NOW HIRING)

AxisCare

Software Support Specialist

Waco, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking individuals that are a good fit for our company values. In ...

AxisCare

Software Support Specialist

Waco, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking individuals that are a good fit for our company values. In ...

AxisCare

Software Support Specialist

Waco, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

- Software Support Specialist Reports To: Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking individuals that are a good fit for our company values. In ...

Stanbridge University

Software Support Specialist

Costa Mesa, CA · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Software Support Specialist provides first- and second-level technical support for enterprise software applications used by faculty, staff, and students across Stanbridge University. This role ...

Black Creek Integrated Systems

Be Seen First

Software Support Specialist

Irondale, AL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Summary The Software Support Specialist implements, configures, and supports Black Creek software solutions for customers. This role assists with system deployments, troubleshooting ...

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Software Support Specialist information

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$29K

$58.3K

$94.5K

How much do software support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for software support specialist in the United States is $58,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

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Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,282 per year, or $28 per hour.

Software Support Specialist

AxisCare

Waco, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description


Job Description - Software Support Specialist


Reports To: Director of Customer Support
Location: On-Site (Waco, TX)

Position Type: Full-Time


We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:


  • Positive and encouraging - believing the best in themselves and others
  • Desiring to learn and grow - curious and seeking to "get a little better every day"
  • Responsible to show up to work consistently
  • Persistent/steady in the way they approach their work
  • Persistent in fulfilling company/manager expectations
  • Able to work collaboratively and independently
  • Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.


Position Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.


Software Support Specialist Job Duties

  • Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
  • Manage your work - Follow up with clients and keep notes through ZenDesk
  • Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
  • Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
  • Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
  • Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.


Minimum Qualifications (Knowledge, Skills and Abilities)

    • Professional demeanor and excellent phone etiquette
    • Strong problem identification and resolution skills
    • Excellent listening skills
    • Ability to work individually and as part of a team
    • High level of integrity and work ethic
    • Proficient navigating computer software programs
    • Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
    • Ability to receive honest and candid feedback about work performance


    Preferred Qualifications (Knowledge, Skills and Abilities)

      • Bachelor's or equivalent experience (Preferred)
      • Help desk experience: (1 year)
      • Windows OS experience (1 year)



      Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit. 

      Software Support Specialist Working Conditions

      • Schedule: Monday – Friday, 8am-5pm
      • On-call as necessary - work that exceeds 40 hours per week is time and a half
      • Manual dexterity required to use desktop computer and peripherals


      Compensation and Benefits:  

      • Competitive salary and comprehensive benefits package.
      • Monthly performance incentives based on percentage of individual work completed.
      • Annual performance incentives determined by contribution to reaching team goals.   
      • Opportunities for professional growth and career development.   
      • Health, dental, and vision insurance.   
      • 401(k) plan with company matching. 
      • Company will provide laptop and other needed computer equipment. 


       
      About AxisCare
      According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
       
      AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.