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Software Support Specialist Jobs in Indiana (NOW HIRING)

Superior Essex

Customer Support Specialist

Fort Wayne, IN

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of ... Work Standards COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS : * Order Entry Systems * CRM * ...

Merchants Bancorp

Client Support Specialist

Carmel, IN · On-site

$17.75 - $24/hr

Client Support Specialist The Client Support Specialist serves as the first point of contact for ... software effectively in a professional environment. Our Benefits: Health, Vision, Dental, 401K ...

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All JobsSoftware Support Specialist JobsSoftware Support Specialist Jobs in Indiana

Software Support Specialist information

See Indiana salary details

$27.6K

$55.5K

$89.9K

How much do software support specialist jobs pay per year?

As of Aug 25, 2026, the average yearly pay for software support specialist in Indiana is $55,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $60,900.00 per year, depending on experience, location, and employer.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

More about Software Support Specialist jobs

What are the most commonly searched types of Software Support Specialist jobs in Indiana?

The most popular types of Software Support Specialist jobs in Indiana are:

What are popular job titles related to Software Support Specialist jobs in Indiana?

For Software Support Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Software Support Specialist jobs in Indiana look for?

The top searched job categories for Software Support Specialist jobs in Indiana are:

What are popular job titles related to Software Support Specialist jobs in IN?

For Software Support Specialist jobs in IN, the most frequently searched job titles are:

Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,459 per year, or $26.7 per hour.

Software Support Specialist - Affordable Housing

Hayes Gibson Property Services

Bloomington, IN

$65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description:

The Software Support Specialist is responsible for the administration, configuration, and support of the Yardi property management software across all properties managed by HGPS. The Specialist ensures optimal utilization of Yardi to achieve financial performance targets, operational efficiency, and regulatory compliance. #ZR

Requirements:

Join Our Team as a Full-Time Software Support Specialist!
Are you a tech-savvy problem solver with a passion for optimizing systems and supporting others? We’re looking for a proactive and detail-oriented Software Support Specialist to join our team full-time and play a vital role in the smooth operation of our property management systems.


What You'll Do:
•Support & Troubleshoot: Provide top-notch technical support to users across our portfolio using the Yardi Voyager platform.
•Train & Empower: Train on-site and administrative staff on Yardi functionality and best practices.
•Configure & Maintain: Set up and manage Yardi modules (Financials, CRM, Residential, etc.) to meet operational needs.
• Report & Analyze: Generate custom reports and dashboards to support decision-making and improve efficiency.
• Collaborate & Integrate: Work with IT, Accounting, and Property Management teams to integrate Yardi with other systems.
• Secure & Comply: Ensure data accuracy, maintain user access, and help uphold regulatory compliance.


What We’re Looking For:
•Yardi Expertise: 2+ years of experience with Yardi Voyager 7s and Rent Café is required.
• Technical Know-How: Strong troubleshooting, system configuration, and data analysis skills.
• Customer-Focused: Exceptional support and training skills with a collaborative spirit.
• Organized & Adaptable: Able to manage multiple tasks in a fast-paced environment with minimal direction.
• Bonus Points: A bachelor’s degree in IT or related field and a basic understanding of accounting principles.


Work Hours & Benefits:
• Hours: Monday to Friday, 8 AM – 5 PM (with occasional travel to support site teams).
•Benefits: Comprehensive health, dental, and vision insurance; 401k plan; paid time off (PTO) based on longevity; holidays off.
•Compensation: Up to $65,000, BOE.


Why Join Us?
• Essential Role: Be a cornerstone in the success of our property operations and help drive performance.
• Supportive Team: Collaborate with passionate professionals who value innovation and growth.
• Opportunities to Grow: Enjoy professional development and the chance to make a lasting impact.


Do you have a limitation that may require assistance in completing application paperwork?
If your answer is yes, please contact us so we can support you through the process:
Email: hr@hayesgibson.com
Phone: 317-960-5559
At Hayes Gibson, we are committed to providing an accessible and inclusive application experience for all candidates.


If you're ready to bring your Yardi skills to a team that values efficiency, support, and smart solutions—we want to hear from you!


Apply Today and Help Us Power Smarter Property Management!