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Software Support Specialist Jobs in Indiana (NOW HIRING)

Group CBS

Software Support Specialist

Indianapolis, IN · On-site

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities' field technicians and will serve as a liaison ...

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... Experience with Windows Based Office Software (Excel, Word, PowerPoint, etc.) Strong math skills ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the ... Second language fluency is welcomed. • Experience with Windows Based Office Software (Excel, Word ...

Superior Essex

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of ... Work Standards COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS : * Order Entry Systems * CRM * ...

TEKsystems

IT Support Specialist

Tell City, IN

$66K - $83K/yr

IT Support SpecialistOverview We are seeking an IT Support Specialist to join a growing Information ... Troubleshoot hardware, software, email, and network connectivity issues. * Assist employees with ...

Merchants Bancorp

Client Support Specialist

Carmel, IN · On-site

$17.75 - $24/hr

Client Support Specialist The Client Support Specialist serves as the first point of contact for ... software effectively in a professional environment. Our Benefits: Health, Vision, Dental, 401K ...

TEKsystems

IT Support Specialist

Tell City, IN

$66K - $83K/yr

IT Support SpecialistOverview We are seeking an IT Support Specialist to join a growing Information ... Troubleshoot hardware, software, email, and network connectivity issues. * Assist employees with ...

Schupan

Maintenance Support Specialist

Elkhart, IN · On-site

$22/hr

Enter data daily using maintenance support software programs. * Perform physical parts inventories. * Work with accounts payable to ensure parts and invoices are properly received and processed in a ...

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All JobsSoftware Support Specialist JobsSoftware Support Specialist Jobs in Indiana

Software Support Specialist information

See Indiana salary details

$27.6K

$55.5K

$89.9K

How much do software support specialist jobs pay per year?

As of Aug 7, 2026, the average yearly pay for software support specialist in Indiana is $55,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $60,900.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

More about Software Support Specialist jobs
What are popular job titles related to Software Support Specialist jobs in Indiana? For Software Support Specialist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Software Support Specialist jobs in Indiana look for? The top searched job categories for Software Support Specialist jobs in Indiana are:
What are popular job titles related to Software Support Specialist jobs in IN? For Software Support Specialist jobs in IN, the most frequently searched job titles are:
Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,459 per year, or $26.7 per hour.

Software Support Specialist

FLAHERTY AND COLLINS INC

Indianapolis, IN • On-site

$29 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Software Support Specialist
Location: Corporate Office - Indianapolis, IN
Creating Value Through Vibrant Communities
With expertise in market-rate, affordable, and mixed-use communities, we specialize in innovative public and private partnerships. Since 1993, we've delivered over $3 billion in developments and maintain a robust pipeline exceeding $1 billion.
Our purpose-Creating Value Through Vibrant Communities-drives everything we do. Guided by our core values, we foster a dynamic and collaborative environment:
  • Diligent
  • Winning Mindset
  • Respectful Team Player
  • Humbly Confident
  • Integrity

Join our award-winning team! In 2024, we were recognized for our people-first work culture by Top Workplaces (Real Estate Industry) and named Management Company of the Year at the Midwest Prodigy Awards.
If you're passionate, driven, and ready to thrive, we want to hear from you. Apply today and start building a brighter future with Flaherty & Collins Properties!
Software Support Specialist
Technology plays a vital role in supporting our teams and creating exceptional experiences for our employees and residents. We're looking for a Software Support Specialist who is passionate about helping others, solving problems, and making technology easier to use.
If you're someone who enjoys troubleshooting software issues, building relationships with end users, and continuously learning new systems, this is an opportunity to make a real impact across our organization.
What You'll Do:
  • Provide timely, friendly, and effective software support to employees across the organization.
  • Troubleshoot software issues, identify root causes, and deliver solutions that minimize downtime.
  • Communicate with end users throughout the support process, providing updates and managing expectations.
  • Document support requests, resolutions, and recurring issues to improve future support efforts.
  • Proactively communicate known software issues, workarounds, and system updates to leadership and users.
  • Participate in software testing and quality assurance to ensure new functionality meets business needs.
  • Partner with the Training team to develop user guides, training materials, and support resources.
  • Build strong relationships with internal teams to promote user satisfaction and continuous improvement.
  • Collaborate with Business Operations and software vendors to resolve complex issues.
  • Identify opportunities to improve processes, system functionality, and the overall user experience.

What Makes You a Great Fit:
  • You have at least one year of experience providing software or technical support.
  • You enjoy troubleshooting software issues and finding practical, user-friendly solutions.
  • Experience with Entrata or other property management software is a plus.
  • Previous multifamily property management experience is helpful but not required.
  • You communicate clearly and professionally with users of all technical skill levels.
  • You're organized, analytical, and able to manage multiple priorities in a fast-paced environment.
  • You're comfortable using Microsoft Office and learning new technology platforms.
  • You enjoy collaborating with others and are always looking for ways to improve processes and the user experience.
  • You embody our values of Diligent, Winning Mindset, Respectful Team Player, Humbly Confident, and Integrity

Benefits Package:
  • Health Benefits: Medical, Vision & Dental Insurance
  • Wellness Benefits: Employee Assistance Program
  • Virtual Doctor Visits
  • Retirement Planning: 401k program with a company match
  • Employer-Paid Life Insurance
  • Paid Time Off- Personal Time, Birthday, Diversity Day, and 8.5 Holidays.
  • Paid Parental Leave
  • Rental Discounts
  • Industry Memberships
  • Company Events
  • Volunteer Opportunities
  • Employer-Paid Training & Certifications
  • Employee Referral Program
  • Bonus Opportunities

Flaherty & Collins Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply