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Software Support Technician Jobs (NOW HIRING)

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical assistance, training, and support in the use of IT hardware and software, and performs other related ...

Ubertal Inc

IT Support Technician

Tallahassee, FL · On-site

$20.50 - $28/hr

Role Overview We are seeking an entry-level IT Support Technician to provide Tier I software support for financial management systems. This role involves assisting with the maintenance and ...

GM Financial

Support Technician I

Fort Worth, TX · Hybrid

$35K - $45K/yr

Knowledge of PC hardware and software. * Support-level knowledge of the Windows desktop Operating ... The Support Technician I is responsible for providing hardware and software support, including the ...

GM Financial

Support Technician I

Fort Worth, TX · On-site

$20.50 - $28.25/hr

The Support Technician I is responsible for providing hardware and software support, including the installation, configuration and maintenance of desktops, laptops, tablets and peripherals used in ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

PC Support Technician Location: Milwaukee, WI Type: Onsite Duration: ASAP - December 2025 Perks ... Deploy and configure PCs, mobile devices, and related hardware/software for end-users.

prosource.it- Americas

Senior PC Support Technician

TN · On-site

$40 - $45/hr

Prosource.it is looking for a Senior PC Support Technician, this will be a contract role ... Provide daily software support including operating systems and applications running on the ...

Quantix

Field IT Support Technician

Dallas, TX

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six ... This may include desktop, laptop, tablet, printer, mobile device and software support. Required ...

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Software Support Technician information

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How much do software support technician jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Technician, and why are they important?

To thrive as a Software Support Technician, you need strong troubleshooting abilities, knowledge of operating systems and software applications, and typically an associate degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) platforms is essential. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and manage challenging situations. These skills and qualities are crucial for delivering efficient technical support, ensuring user satisfaction, and minimizing software downtime.

What is the difference between Software Support Technician vs Help Desk Technician?

AspectSoftware Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Software companies, Technical support centersHelp desks, Call centers, IT support teams
ResponsibilitiesDiagnose software issues, provide technical solutions, software troubleshootingRespond to user inquiries, resolve basic technical problems, escalate complex issues

Both roles involve technical support, but Software Support Technicians focus more on diagnosing and resolving software-specific issues, often requiring technical certifications. Help Desk Technicians handle a broader range of user inquiries and basic technical problems, typically in customer service settings. Understanding these differences helps in choosing the right career path or job search focus.

What does a Software Support Technician do?

A Software Support Technician provides technical assistance to users experiencing issues with software applications. They troubleshoot problems, answer questions, and guide customers or internal staff through solutions either remotely or in person. Their responsibilities may also include installing software, performing updates, documenting issues, and escalating complex problems to higher-level support. The goal is to ensure users can effectively use the software and minimize downtime.

What are some typical challenges faced by Software Support Technicians, and how can they effectively manage them?

Software Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, communicating complex solutions to non-technical users, and balancing multiple support requests simultaneously. Effective management of these challenges involves continuous learning to stay updated with software updates, practicing clear and patient communication, and utilizing ticketing systems to prioritize and track issues. Collaborating closely with development teams and documenting solutions also helps build efficiency and knowledge-sharing across the team.
More about Software Support Technician jobs
What job categories do people searching Software Support Technician jobs look for? The top searched job categories for Software Support Technician jobs are:
Software Support Technician jobs near you
Infographic showing various Software Support Technician job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 8% Part Time, 30% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

Application / Software Support Technician

Vital Services

Allen, TX • On-site

$45K - $65K/yr

Full-time

Posted 13 days ago

Job description

Vital Services is seeking a talented and experienced Application / Software Support Technician to join our growing Information Technology team. This is an extraordinary opportunity to be a part of, and play an integral role in, the expansion of our growing Application Support team!

As an IT Application / Software Support Technician, you will provide software application support for our internal and external users and customers. You will be responsible for communicating with the end user, analyzing and identifying solutions to problems and providing basic training for our business software applications. You will also assist our Development, Infrastructure and Helpdesk teams as needed.

Essential Duties and Responsibilities for the Application / Software Support Technician include the following:

  • Monitor the ticketing system for application related issues and complete tasks or escalate issues in a timely manner.
  • Provide thorough and friendly customer service to end users.
  • Communicate clearly and professionally, both verbally and in writing, to various different audiences.
  • Greet end users warmly and ascertain problem or reason for contacting helpdesk.
  • Provide support and resolve problems to the end user's satisfaction.
  • Respond promptly to support requests outside ticketing system, properly documenting the issue raised by the customer in the appropriate manner.
  • Ability to troubleshoot IT and application related issues over the phone, by email, or in person.
  • Properly document issue resolution.
  • Document internal procedures and manage knowledge base.
  • Create users in business applications and modify security permissions where needed.
  • Configure applications to accommodate customer's new requirements.
  • Test new configurations in applications.
  • Test newly developed software solutions and reports for development team as required.
  • Manage project tasks and provide updates as needed.
  • Maintain a clean and organized work environment.

Qualifications for the Application / Software Support Technician:

  • A minimum of 2 years of experience in an application support role.
  • A minimum of 4 years of experience in a technical and customer support role.
  • Associate's or Bachelor's Degree in Mathematics, Economics, Computer Science, or other quantitative degrees preferred.
  • Strong knowledge of SQL, MS Excel, Power BI, and other Application Support tools.
  • Knowledgeable and experienced with different data sources, such as, MS SQL, Excel files, Azure SQL, Azure Cosmos DB, AS400, DB2, and Cloud Data Sources.
  • Understanding of SQL databases and query language.
  • Knowledge and experience in the commercial insurance industry is a plus.

Competencies and Success Factors of the Application / Software Support Technician:

  • Application support experience.
  • Strong detail orientation and communication / listening skills.
  • Possess a strong work ethic and team player mentality.
  • Can work under minimal supervision.
  • Able to follow documented processes.
  • Become proficient in the use, configuration, and support of our client's applications.