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Concordia Publishing House

Software Support Technician - St. Louis, MO Concordia Publishing House (CPH) - A Lutheran Church-Missouri Synod Organization Full Time Are you passionate about technology and driven by a desire to ...

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Software Support Technician information

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How much do software support technician jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level IT job?

A helpdesk role for a Software Support Technician is generally considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software tools, making it a practical starting point for a career in IT.

What are the key skills and qualifications needed to thrive as a Software Support Technician, and why are they important?

To thrive as a Software Support Technician, you need strong troubleshooting abilities, knowledge of operating systems and software applications, and typically an associate degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) platforms is essential. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and manage challenging situations. These skills and qualities are crucial for delivering efficient technical support, ensuring user satisfaction, and minimizing software downtime.

What is the difference between Software Support Technician vs Help Desk Technician?

AspectSoftware Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Software companies, Technical support centersHelp desks, Call centers, IT support teams
ResponsibilitiesDiagnose software issues, provide technical solutions, software troubleshootingRespond to user inquiries, resolve basic technical problems, escalate complex issues

Both roles involve technical support, but Software Support Technicians focus more on diagnosing and resolving software-specific issues, often requiring technical certifications. Help Desk Technicians handle a broader range of user inquiries and basic technical problems, typically in customer service settings. Understanding these differences helps in choosing the right career path or job search focus.

What does a software support technician do?

A software support technician assists users with troubleshooting and resolving issues related to software applications and systems. They diagnose problems, provide technical guidance, and may use tools like remote support software or ticketing systems to ensure software functions correctly. Strong communication skills and knowledge of operating systems and software are essential for this role.

What jobs pay 4000 a week without a degree?

A Software Support Technician typically does not earn $4,000 a week without a degree; however, some high-paying roles like freelance software consultants, specialized IT contractors, or sales engineers can reach that level through experience, certifications, and performance. These roles often require technical skills, industry certifications, and the ability to work independently or in contract positions.

What are some typical challenges faced by Software Support Technicians, and how can they effectively manage them?

Software Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, communicating complex solutions to non-technical users, and balancing multiple support requests simultaneously. Effective management of these challenges involves continuous learning to stay updated with software updates, practicing clear and patient communication, and utilizing ticketing systems to prioritize and track issues. Collaborating closely with development teams and documenting solutions also helps build efficiency and knowledge-sharing across the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support technicians to focus on more complex problems. However, AI does not fully replace the need for human support, especially for personalized assistance and complex technical challenges. Support technicians with skills in troubleshooting, customer communication, and familiarity with AI tools remain essential in the field.
More about Software Support Technician jobs
What job categories do people searching Software Support Technician jobs look for? The top searched job categories for Software Support Technician jobs are:
Software Support Technician jobs near you
Infographic showing various Software Support Technician job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.
Software Support Technician

Software Support Technician

Concordia Publishing House

On-site

Full-time

Posted 10 days ago

Job description

Software Support Technician – St. Louis, MO

Concordia Publishing House (CPH) – A Lutheran Church–Missouri Synod Organization

Full Time

Are you passionate about technology and driven by a desire to serve? As a Software Support Technician with Concordia Technology Solutions (CTS) at Concordia Publishing House, you will help pastors, church administrators, and ministry leaders make the most of CPH's software tools, freeing them to focus on what matters most: caring for their communities and sharing the Gospel. Every problem you solve has a purpose.

Why Join Us?

At CPH, your technical expertise supports ministry across thousands of congregations nationwide.

  • Purpose-Driven Work, your support directly enables congregations to operate more effectively and stay focused on ministry.
  • Collaborative, Caring Culture, work alongside a team that genuinely values your contributions and shared mission.
  • Professional Growth, expand your technical and customer service skills in a dynamic, product-rich environment.
  • Meaningful Impact, help churches solve real technology challenges every single day. 
  • Competitive Benefits and Work-Life Balance, enjoy strong benefits, supportive leadership, and mission-focused work.

What You'll Do

  • You will be the first point of contact for CPH software users, delivering expert help desk support across multiple channels:
  • Serve as the primary contact for inbound and outbound help desk calls, emails, and web chats.
  • Provide accurate, creative assistance for CPH technology products, including PC-based software, web-based applications, and online resources.  Maintain current knowledge of all supported products, policies, and technical solutions.
  • Log all support interactions in the ticketing system and create and track tickets for bugs and feature requests.
  • Conduct webinar and in-person training sessions and product onboarding for customers.
  • Perform data conversions from third-party software.
  • Respond to all customer messages and issues within one business day.

What We're Looking For

We are looking for a tech-savvy, service-oriented problem-solver who communicates clearly and genuinely enjoys helping others:

  • High school diploma or equivalent required, college degree or IT certification preferred.
  • Minimum 1 year of experience each in Information Technology and customer service.
  • Excellent listening, problem-solving, and communication skills, verbal and written.
  • Thorough knowledge of PC hardware, Windows and Mac operating systems, and Microsoft Office (especially Excel and Access).
  • Familiarity with web browsers, web-based applications, and PC application troubleshooting.
  • Some experience with HTML, CSS, and SQL.
  • Strong organizational and time management skills.
  • LCMS background helpful but not required.

Be Part of Something Bigger

For more than 150 years, Concordia Publishing House has served the Church by producing Christ-centered resources rooted in Scripture and the Lutheran confession. As a Software Support Technician, you are on the front lines of that mission, helping churches access the tools they need to care for their members, grow their ministries, and stay connected to their communities. What you do every day truly matters.

Ready to Apply?

If you are ready to bring your technology skills to a mission-driven team, we would love to hear from you.

Apply