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Software Support Technician Jobs (NOW HIRING)

AGS LLC

IT Support Technician II

Las Vegas, NV · On-site

$20.75 - $28.25/hr

Job Summary The IT Support technician II provides hardware and software support to users of the company's personal computers and local area network. Focuses on hardware, operating system ...

AGS LLC

IT Support Technician II

Las Vegas, NV · On-site

$20.75 - $28.25/hr

Job Summary The IT Support technician II provides hardware and software support to users of the company's personal computers and local area network. Focuses on hardware, operating system ...

InstantServe LLC

Desktop support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

A Desktop Support Technician plays a crucial role in providing technical assistance and support to ... Their primary responsibility is to ensure that computer hardware, software, and related peripherals ...

CTIS Inc

Desktop Support Technician - Tier 2

Rockville, MD · On-site

$20.75 - $26.25/hr

Mid Level Desktop Support Technician We are looking for a Mid Level Desktop Support Technician who ... software updates, security software, and other configurations, as required. • Connect and ...

Stem Xpert

Customer Engineer/Desktop Technician/

Plymouth, MI · On-site

$19.25 - $24.50/hr

This is for a Deskside Support Technician for an onsite support role. This role includes hardware and software support for HP/Dell Laptops & Desktops. IMAC activity, installs, removals, hardware ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

This role provides support and assistance to users in the use of hardware, application software ... Support Technician 1: $22.10 Support Technician 2: $26.52 Support Technician 3: $31.83 Bonus ...

Cynet Systems

Desktop Support Technician

Longview, WA · On-site

$20 - $24/hr

Desktop Support Technician Job Location: Longview, WA Job Type: Contract Job Overview: Pay Range ... Responsible for providing desktop support, IMACD services, troubleshooting, hardware and software ...

Altura Credit Union

IT Support Technician I

Riverside, CA · On-site

$23.25 - $32/hr

... Software Support and Troubleshooting. • On-Site Branch Support. Qualifications : Required : • High school diploma or equivalent. • At least one (1) year of IT technical support experience. • ...

L J

Electrical Support Technician

Swartz Creek, MI · On-site

The Electrical Support Technician will be responsible to work within a project team to provide controls hardware and software support to customers through mainly remote access from LJ Headquarters.

Excell

Desktop Support Technician

Clearwater Beach, FL · On-site

$18 - $24/hr

Desktop Support Technician At CompucomStaffing, you're more than just a number. Our employee ... Documents, maintains, upgrades, or replaces hardware and software systems * Supports and maintains ...

MCPc

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

Install, uninstall, and update approved software and drivers * Perform basic troubleshooting for Windows operating system issues * Assist with antivirus, patching, and security-related tasks under ...

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How much do software support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Technician, and why are they important?

To thrive as a Software Support Technician, you need strong troubleshooting abilities, knowledge of operating systems and software applications, and typically an associate degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) platforms is essential. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and manage challenging situations. These skills and qualities are crucial for delivering efficient technical support, ensuring user satisfaction, and minimizing software downtime.

What are some typical challenges faced by Software Support Technicians, and how can they effectively manage them?

Software Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, communicating complex solutions to non-technical users, and balancing multiple support requests simultaneously. Effective management of these challenges involves continuous learning to stay updated with software updates, practicing clear and patient communication, and utilizing ticketing systems to prioritize and track issues. Collaborating closely with development teams and documenting solutions also helps build efficiency and knowledge-sharing across the team.

What does a Software Support Technician do?

A Software Support Technician provides technical assistance to users experiencing issues with software applications. They troubleshoot problems, answer questions, and guide customers or internal staff through solutions either remotely or in person. Their responsibilities may also include installing software, performing updates, documenting issues, and escalating complex problems to higher-level support. The goal is to ensure users can effectively use the software and minimize downtime.

How much does software support make?

Software support technicians typically earn between $40,000 and $65,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced technicians with specialized skills can earn higher salaries, especially in technical environments requiring troubleshooting and customer service skills.

What is the difference between Software Support Technician vs Help Desk Technician?

AspectSoftware Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Software companies, Technical support centersHelp desks, Call centers, IT support teams
ResponsibilitiesDiagnose software issues, provide technical solutions, software troubleshootingRespond to user inquiries, resolve basic technical problems, escalate complex issues

Both roles involve technical support, but Software Support Technicians focus more on diagnosing and resolving software-specific issues, often requiring technical certifications. Help Desk Technicians handle a broader range of user inquiries and basic technical problems, typically in customer service settings. Understanding these differences helps in choosing the right career path or job search focus.

More about Software Support Technician jobs
What job categories do people searching Software Support Technician jobs look for? The top searched job categories for Software Support Technician jobs are:
Software Support Technician jobs near you
Infographic showing various Software Support Technician job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 10% Part Time, 4% Temporary, and 3% Contract. Highlights an 60% Physical, and 40% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.
IT Support Technician II

IT Support Technician II

AGS LLC

Las Vegas, NV • On-site

$20.75 - $28.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary
The IT Support technician II provides hardware and software support to users of the company’s personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.
Responsibilities 
  • Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
  • Responsible for Active Directory User provisioning and de-provisioning
  • Relies on experience and judgment to resolve technical support calls and emails.
  • Provides technical assistance to the users/staff in a timely and efficient manner.
  • Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem. Provide support to IT Support Technician I.
  • Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
  • Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares.  Assists in the process of evaluating and recommending new hardware and software applications.
  • Responsible for maintaining conference room audio/video equipment.
  • Removes, installs, and patches software as appropriate.  Replaces critical hardware components as needed.  Performs assigned hardware and software deployments. 
  • Provides end-user training on the use of the computer.
  • Responsible for maintaining communication devices, including headsets, conference room phones, mobile phones, etc.
  • Maintains documentation for hardware/software installations, networking devices – computers, printers, mobile phones, etc.
  • Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
Skills & Requirements 
  • High School Diploma or equivalent required.
  • Associate’s degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required. 
  • 3 years’ experience in a fast-paced technology environment
  • Experience in supporting a web-based software applications
  • Experience in providing desktop support
  • Experience in a help desk setting 
  • Windows OS Management
  • Active Directory Account Administration
  • Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
  • IT Asset Management and tracking experience
  • Apple iOS, Android OS, and general mobile device provisioning experience
  • Microsoft Office Suite installation and troubleshooting skills
  • Microsoft Teams experience
 
Note: All offers are contingent upon successful completion of a background check.
 
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. 
 
AGS is an equal opportunity employer 

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