ZipRecruiter

Log In

1

Software Support Technician Jobs (NOW HIRING)

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Stem Xpert

Customer Engineer/Desktop Technician/

Plymouth, MI · On-site

$19.25 - $24.50/hr

This is for a Deskside Support Technician for an onsite support role. This role includes hardware and software support for HP/Dell Laptops & Desktops. IMAC activity, installs, removals, hardware ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

This role provides support and assistance to users in the use of hardware, application software ... Support Technician 1: $22.10 Support Technician 2: $26.52 Support Technician 3: $31.83 Bonus ...

Uw

Computer Support Technician 2

Seattle, WA

Hardware and Software Desktop Support * Coordinate repair scheduling, service requests, records ... One year of experience as a Computer Support Technician I and/or experience may substitute for ...

Uw

Computer Support Technician 2-2

Seattle, WA · On-site

... Technician 2 to join their team. About this Opportunity The College of Arts & Sciences Dean ... Hardware and Software Desktop Support * Coordinate repair scheduling, service requests, records ...

MCPC

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

Install, uninstall, and update approved software and drivers * Perform basic troubleshooting for Windows operating system issues * Assist with antivirus, patching, and security-related tasks under ...

MCPC

Junior Desktop Support Technician

Bedford, OH

$18.50 - $23.50/hr

Install, uninstall, and update approved software and drivers * Perform basic troubleshooting for Windows operating system issues * Assist with antivirus, patching, and security-related tasks under ...

PCMI LLC

Software Support Engineer

Park Ridge, IL · On-site

$65K - $75K/yr

... Help Desk Technician or similar role. * 2+ years of experience in a client-facing role (account ... software support, application support, production support) * Previous experience working at a ...

First American

Software Support Analyst

Santa Ana, CA · On-site

$23.37 - $31.14/hr

... technicians and cross-functional teams when needed. * Maintain current knowledge of supported ... software, proprietary applications, AI tools, support policies, and information security standards ...

525 TECHNOLOGIES

Support Technician

Atlanta, GA

$15 - $20/hr

Training & development Support Technician Location: Atlanta Company: 525 Technologies Job Overview ... You will troubleshoot hardware, software, and network issues, while delivering exceptional customer ...

525 TECHNOLOGIES

Support Technician

Montgomery, AL

$15 - $20/hr

Training & development Support Technician Location: Montgomery Company: 525 Technologies Job ... You will troubleshoot hardware, software, and network issues, while delivering exceptional customer ...

next page

Showing results 1-20

All JobsSoftware Support Technician Jobs

Software Support Technician information

See salary details

$16

$22

$40

How much do software support technician jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Technician, and why are they important?

To thrive as a Software Support Technician, you need strong troubleshooting abilities, knowledge of operating systems and software applications, and typically an associate degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) platforms is essential. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and manage challenging situations. These skills and qualities are crucial for delivering efficient technical support, ensuring user satisfaction, and minimizing software downtime.

What is the difference between Software Support Technician vs Help Desk Technician?

AspectSoftware Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Software companies, Technical support centersHelp desks, Call centers, IT support teams
ResponsibilitiesDiagnose software issues, provide technical solutions, software troubleshootingRespond to user inquiries, resolve basic technical problems, escalate complex issues

Both roles involve technical support, but Software Support Technicians focus more on diagnosing and resolving software-specific issues, often requiring technical certifications. Help Desk Technicians handle a broader range of user inquiries and basic technical problems, typically in customer service settings. Understanding these differences helps in choosing the right career path or job search focus.

What does a Software Support Technician do?

A Software Support Technician provides technical assistance to users experiencing issues with software applications. They troubleshoot problems, answer questions, and guide customers or internal staff through solutions either remotely or in person. Their responsibilities may also include installing software, performing updates, documenting issues, and escalating complex problems to higher-level support. The goal is to ensure users can effectively use the software and minimize downtime.

What are some typical challenges faced by Software Support Technicians, and how can they effectively manage them?

Software Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, communicating complex solutions to non-technical users, and balancing multiple support requests simultaneously. Effective management of these challenges involves continuous learning to stay updated with software updates, practicing clear and patient communication, and utilizing ticketing systems to prioritize and track issues. Collaborating closely with development teams and documenting solutions also helps build efficiency and knowledge-sharing across the team.
More about Software Support Technician jobs
What job categories do people searching Software Support Technician jobs look for? The top searched job categories for Software Support Technician jobs are:
Software Support Technician jobs near you
Infographic showing various Software Support Technician job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 8% Part Time, 30% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

Software Support Engineer

Rubix Recruiting

Golden, CO

Other

Posted 23 days ago

Job description

The Technical Support Technician's primary role is to support customers with installation and problem resolution of Locution's software and hardware products. You will be required to provide responsive, courteous, and efficient customer service via multiple access methods (mainly phone and email). This position requires providing support during normal business hours for two consecutive weeks and 24x7 hour support every third week.
Essential Functions:This position will require occasional work in a lab environment in order to verify and duplicate errors that the customer is seeing.
Required Knowledge, Skills & Abilities:
  • Ability to handle inquiries from customers on a variety of software and hardware issues.
  • Ability to manage multiple tasks during a single day (good time management).
  • Ability to prioritize workload.
  • Be able to assist customers with installation of software and troubleshooting of related problems; and escalate more complicated issues to appropriate staff.
  • Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
  • Communicate with other groups within Locution and provide status updates as required.
  • Requires familiarity with Microsoft Windows Operating Systems.
  • Requires familiarity with Technical Diagrams and schematics.

Apply