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Software Support Technician Jobs (NOW HIRING)

F2Onsite

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Desktop Support Technician

Quakertown, PA · On-site

$20 - $25/hr

Desktop Support Technician Schedule: Monday through Friday, standard business hours Work Location ... Troubleshoot and resolve hardware, software, operating system, network connectivity, and ...

F2Onsite

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Desktop Support Technician

Plymouth, MN · On-site

$23 - $25/hr

Desktop Support Technician We are looking for a reliable and customer-focused Desktop Support ... Troubleshoot and resolve hardware, software, operating system, network connectivity, and ...

Tecology

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Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

This role provides support and assistance to users in the use of hardware, application software ... Support Technician 1: $22.10 Support Technician 2: $26.52 Support Technician 3: $31.83 Bonus ...

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Desktop Support Technician - Part Time

Plano, TX · On-site

$20 - $25/hr

Desktop Support Technician - Part time - 20 hours per week Schedule: Monday through Friday ... Troubleshoot and resolve hardware, software, operating system, network connectivity, and ...

mPower, Inc.

Desktop Support Technician

Bethesda, MD · On-site

$70K - $87K/yr

mPower is looking for a well-rounded Desktop Support Technician to join our team. Our team consists ... Provide hardware and software support to a diversified staff and end-user population * Configure ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Install, configure, and deploy computer hardware and software. * Support workstation moves, adds ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

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Software Support Technician information

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How much do software support technician jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level IT job?

A helpdesk role for a Software Support Technician is generally considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software tools, making it a practical starting point for a career in IT.

What are the key skills and qualifications needed to thrive as a Software Support Technician, and why are they important?

To thrive as a Software Support Technician, you need strong troubleshooting abilities, knowledge of operating systems and software applications, and typically an associate degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) platforms is essential. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and manage challenging situations. These skills and qualities are crucial for delivering efficient technical support, ensuring user satisfaction, and minimizing software downtime.

What is the difference between Software Support Technician vs Help Desk Technician?

AspectSoftware Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Software companies, Technical support centersHelp desks, Call centers, IT support teams
ResponsibilitiesDiagnose software issues, provide technical solutions, software troubleshootingRespond to user inquiries, resolve basic technical problems, escalate complex issues

Both roles involve technical support, but Software Support Technicians focus more on diagnosing and resolving software-specific issues, often requiring technical certifications. Help Desk Technicians handle a broader range of user inquiries and basic technical problems, typically in customer service settings. Understanding these differences helps in choosing the right career path or job search focus.

What does a software support technician do?

A software support technician assists users with troubleshooting and resolving issues related to software applications and systems. They diagnose problems, provide technical guidance, and may use tools like remote support software or ticketing systems to ensure software functions correctly. Strong communication skills and knowledge of operating systems and software are essential for this role.

What jobs pay 4000 a week without a degree?

A Software Support Technician typically does not earn $4,000 a week without a degree; however, some high-paying roles like freelance software consultants, specialized IT contractors, or sales engineers can reach that level through experience, certifications, and performance. These roles often require technical skills, industry certifications, and the ability to work independently or in contract positions.

What are some typical challenges faced by Software Support Technicians, and how can they effectively manage them?

Software Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, communicating complex solutions to non-technical users, and balancing multiple support requests simultaneously. Effective management of these challenges involves continuous learning to stay updated with software updates, practicing clear and patient communication, and utilizing ticketing systems to prioritize and track issues. Collaborating closely with development teams and documenting solutions also helps build efficiency and knowledge-sharing across the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support technicians to focus on more complex problems. However, AI does not fully replace the need for human support, especially for personalized assistance and complex technical challenges. Support technicians with skills in troubleshooting, customer communication, and familiarity with AI tools remain essential in the field.
More about Software Support Technician jobs
What job categories do people searching Software Support Technician jobs look for? The top searched job categories for Software Support Technician jobs are:
Software Support Technician jobs near you
Senior PC Support Technician

Senior PC Support Technician

Motion Recruitment

Knoxville, TN • On-site

Other

Posted 10 days ago

Job description

Exciting Senior PC Support Technician opportunity within an established environment.
Contract Duration: 6 months – could extend
Onsite in Knoxville, TN with no travel required.
Job Brief
Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
Duties and Responsibilities What You Will Be Doing
Provide daily hardware and software support specific to business operations and various projects.
Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
Image and Stage new hardware specific to business operation.
Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
    1. Contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills
      1. customer service skills.
      2. possess advanced critical thinking skills.
      1. To develop and write technical documentation.
      2. self-organization and time management skills.
      3. communication skills are required.
      4. to evaluate and test emerging technologies.
Qualifications
An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
- Requires 6-8 years of experience supporting complex end user technologies.
- Experience with operating system installations deployed from MECM (SCCM).
- Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
- Experience with software deployment and endpoint management using Bigfixs preferred.
- Computer certifications from CompTia A+, Network+, Security+ are preferred.
- Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
- Knowledge of building Images and scripting is desired. 
Competency
Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers. Ability to work independently.
Working Conditions/Physical Requirements
This position is in a conventional office and/or warehouse facility during normal business hours. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation

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