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Software Support Technician Jobs (NOW HIRING)

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Field IT Support Technician

Dallas, TX

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six ... This may include desktop, laptop, tablet, printer, mobile device and software support. Required ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Desktop Support Technician Location: Kansas City, KS (onsite) Duration: 12 months contract Pay rate ... Provided all desktop, laptop, printer, and proprietary software support and administrative ...

Kiongroup

Software Support Engineer

Plano, TX

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Belcan

IT Support Technician Il

Englewood, CO

$30.34/hr

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees, with specific focus on the executive team. Providing ...

Kiongroup

Software Support Engineer

Atlanta, GA

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Support Engineer

Salt Lake City, UT

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Support Engineer

Plano, TX · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kion Group AG

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Support Engineer

Salt Lake City, UT

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Support Engineer

Wauwatosa, WI

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

Kiongroup

Software Support Engineer

Wauwatosa, WI

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level ... The employee will work closely with customers, first level technicians, and software/technical ...

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Software Support Technician information

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How much do software support technician jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Technician, and why are they important?

To thrive as a Software Support Technician, you need strong troubleshooting abilities, knowledge of operating systems and software applications, and typically an associate degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) platforms is essential. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and manage challenging situations. These skills and qualities are crucial for delivering efficient technical support, ensuring user satisfaction, and minimizing software downtime.

What is the difference between Software Support Technician vs Help Desk Technician?

AspectSoftware Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Software companies, Technical support centersHelp desks, Call centers, IT support teams
ResponsibilitiesDiagnose software issues, provide technical solutions, software troubleshootingRespond to user inquiries, resolve basic technical problems, escalate complex issues

Both roles involve technical support, but Software Support Technicians focus more on diagnosing and resolving software-specific issues, often requiring technical certifications. Help Desk Technicians handle a broader range of user inquiries and basic technical problems, typically in customer service settings. Understanding these differences helps in choosing the right career path or job search focus.

What does a Software Support Technician do?

A Software Support Technician provides technical assistance to users experiencing issues with software applications. They troubleshoot problems, answer questions, and guide customers or internal staff through solutions either remotely or in person. Their responsibilities may also include installing software, performing updates, documenting issues, and escalating complex problems to higher-level support. The goal is to ensure users can effectively use the software and minimize downtime.

What are some typical challenges faced by Software Support Technicians, and how can they effectively manage them?

Software Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, communicating complex solutions to non-technical users, and balancing multiple support requests simultaneously. Effective management of these challenges involves continuous learning to stay updated with software updates, practicing clear and patient communication, and utilizing ticketing systems to prioritize and track issues. Collaborating closely with development teams and documenting solutions also helps build efficiency and knowledge-sharing across the team.
More about Software Support Technician jobs
What job categories do people searching Software Support Technician jobs look for? The top searched job categories for Software Support Technician jobs are:
Software Support Technician jobs near you
Infographic showing various Software Support Technician job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 8% Part Time, 30% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

Senior PC Support Technician

prosource.it- Americas

Knoxville, TN • On-site

$40 - $45/hr

Contractor

Posted 26 days ago

Job description

JOB OVERVIEW:

Prosource.it is looking for a Senior PC Support Technician, this will be a contract role responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.

Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.

Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
RESPONSIBILITIES:

  • Provide daily hardware and software support specific to business operations and various projects.
  • Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
  • Image and Stage new hardware specific to business operation.
  • Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
  • Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
  • Primary contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills
  • Strong customer service skills.
  • Must possess advanced critical thinking skills.
  • Ability to develop and write technical documentation.
  • Excellent self-organization and time management skills.
  • Intermediate communication skills are required.
  • Ability to evaluate and test emerging technologies.

ADDITIONAL INFORMATION:

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.

Role will be $40-$45 per hr depending on experience

Requirements

To be seriously considered for this role, please have the following:

    • An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
    • Requires 6-8 years of experience supporting complex end user technologies.
    • Experience with operating system installations deployed from MECM (SCCM).
    • Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
    • Experience with software deployment and endpoint management using Bigfixs preferred.
    • Computer certifications from CompTia A+, Network+, Security+ are preferred.
    • Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
    • Knowledge of building Images and scripting is desired. Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.  
    • Ability to work independently.

Benefits

N/A

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