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Software Support Technician Jobs (NOW HIRING)

Texas Tech University

IT Support Technician I

Lubbock, TX

$18.50 - $25.25/hr

The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and ...

Belcan

IT Support Technician II

Englewood, CO · On-site

$31.03/hr

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting ...

Texas Tech University

IT Support Technician III

Lubbock, TX

$18.50 - $25.25/hr

The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and ...

Belcan

IT Support Technician II

Englewood, CO · On-site

$31.03/hr

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting ...

Quantix, Inc.

Field IT Support Technician

Dallas, TX · On-site

They are seeking a Field IT Support Technician to assist clinics with their IT needs, including hardware and software support. Responsibilities : • participate on a team responsible for assisting ...

Precision Resources

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IT Support Technician

Englewood, CO · On-site

$28 - $31.03/hr

As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

PC Support Technician Location: Milwaukee, WI Type: Onsite Duration: ASAP - December 2025 Perks ... Deploy and configure PCs, mobile devices, and related hardware/software for end-users.

Quantix

Field IT Support Technician

Dallas, TX

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six ... This may include desktop, laptop, tablet, printer, mobile device and software support. Required ...

Quantix

Field IT Support Technician

Dallas, TX · On-site

Job Title: Field IT Support Technician Location: Dallas, TX Type: Contract to hire Length: Six ... This may include desktop, laptop, tablet, printer, mobile device and software support. Required ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Desktop Support Technician Location: Kansas City, KS (onsite) Duration: 12 months contract Pay rate ... Provided all desktop, laptop, printer, and proprietary software support and administrative ...

F2Onsite

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Desktop Support Technician

Plymouth, MN · On-site

$23 - $25/hr

Desktop Support Technician We are looking for a reliable and customer-focused Desktop Support ... Troubleshoot and resolve hardware, software, operating system, network connectivity, and ...

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Software Support Technician information

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How much do software support technician jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for software support technician in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a software support technician?

To thrive as a Software Support Technician, you need strong troubleshooting abilities, knowledge of operating systems and software applications, and typically an associate degree or relevant certifications. Familiarity with ticketing systems, remote desktop tools, and customer relationship management (CRM) platforms is essential. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and manage challenging situations. These skills and qualities are crucial for delivering efficient technical support, ensuring user satisfaction, and minimizing software downtime.

What are some typical challenges faced by software support technicians, and how can they effectively manage them?

Software Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, communicating complex solutions to non-technical users, and balancing multiple support requests simultaneously. Effective management of these challenges involves continuous learning to stay updated with software updates, practicing clear and patient communication, and utilizing ticketing systems to prioritize and track issues. Collaborating closely with development teams and documenting solutions also helps build efficiency and knowledge-sharing across the team.

What is the difference between Software Support Technician vs Help Desk Technician?

AspectSoftware Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, Software companies, Technical support centersHelp desks, Call centers, IT support teams
ResponsibilitiesDiagnose software issues, provide technical solutions, software troubleshootingRespond to user inquiries, resolve basic technical problems, escalate complex issues

Both roles involve technical support, but Software Support Technicians focus more on diagnosing and resolving software-specific issues, often requiring technical certifications. Help Desk Technicians handle a broader range of user inquiries and basic technical problems, typically in customer service settings. Understanding these differences helps in choosing the right career path or job search focus.

What does a software support technician do?

A software support technician assists users with troubleshooting and resolving issues related to software applications and systems. They diagnose problems, provide technical guidance, and may use tools like remote support software or ticketing systems to ensure software functions correctly. Strong communication skills and knowledge of operating systems and software are essential for this role.
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What job categories do people searching Software Support Technician jobs look for?

The top searched job categories for Software Support Technician jobs are:

Software Support Technician jobs near you
Infographic showing various Software Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,713 per year, or $22.9 per hour.

IT Software Support Technician

Steel Dynamics, Inc.

Fort Wayne, IN

$19.75 - $27/hr

Full-time

Posted 14 days ago

Steel Dynamics rating

7.9

Company rating: 7.9 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

159th of 540 rated manufacturers

Job description

SubsidiarySteel DynamicsOverview

This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.

Responsibilities
  • Answer service desk phone calls.
  • Log calls requesting technical assistance into the service desk software.
  • Troubleshoot software issues and document resolutions.
  • Assign work orders, follow up on status, and communicate status to users.
  • Handle requests & verify requested information with managers, and track progress.
  • Support Retail equipment- ATM, printers, cameras, scale interface.
  • Periodically travel to remote locations and assist other IT technicians.
  • All other duties as required.
  • Represent the company in a professional manner and provide excellent Customer Service.
Qualifications

Required

  • Excellent problem-solving skills and work well in a team environment 
  • Understanding of business processes, transaction flows, and compliance requirements
  • Positive attitude and highly motivated
  • A team player with excellent communication skills
  • Timely communication and compliance with policies and procedures.
  • Customer service oriented.

Preferred

  • Associate degree or equivalent technical work experience (3 years).
  • Knowledge of various versions of Microsoft Windows and Office.
  • The ideal candidate would be energetic, detail oriented, and organized.
  • Experience with querying data from various systems and databases.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers. 

Employment Type: OTHER

What Steel Dynamics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Steel Dynamics

Sourced by ZipRecruiter

Steel Dynamics is one of the largest and most diversified domestic steel producers and metals recyclers in the United States, with an estimated steelmaking and coating capacity of approximately 13 million tons, and facilities located throughout the United States and in Mexico. We operate using a circular manufacturing model, producing lower-carbon-emission, quality steel using electric arc furnace (EAF) technology with recycled ferrous scrap as the primary input. Our circular economy is powered by our three primary operating platforms: steel, metals recycling, and steel fabrication. Our steel operations produce steel products, including hot roll, cold roll, and coated sheet steel, structural steel beams and shapes, rail, engineered special-bar-quality steel, cold finished steel, merchant bar products, and specialty steel sections. Our metals recycling operations collect and process ferrous and nonferrous scrap from manufacturing and end-of-life items, such as automobiles, appliances, and machinery. This processed scrap is then sold to end-users for reuse, including our EAF steel mills, which produce new steel from the scrapped material. We sell a meaningful amount of steel to our own steel fabrication operations that in turn produce and sell structural steel joist and deck building systems to consumers.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1993

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