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Software Support Specialist Jobs in Raleigh, NC (NOW HIRING)

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Installs and images new computers and loads appropriate software for customers. Deploys new ...

North State Bank

IT Support Specialist

Raleigh, NC · On-site

$52 - $75/hr

This role provides first level support of workstation hardware, software, operating systems, applications and the bank's core operating system. Due to the nature of the the IT Support Specialist role ...

STI

Field Support Specialist

Raleigh, NC · On-site

... software and protocols. Day-to-Day Field Support: Onsite support across all services utilizing ITIL ... specialists to resolve incidents and problems. • Work with other analysts and specialists to ...

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ...

Lucid Software

Product Support Specialist

Raleigh, NC · On-site

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ...

NEOGOV

Support Specialist

Zebulon, NC · On-site

... Support Specialist to ensure smooth delivery of IT services across the organization. This role ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ...

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...

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All JobsSoftware Support Specialist JobsSoftware Support Specialist Jobs in Raleigh, NC

Software Support Specialist information

See Raleigh, NC salary details

$28.2K

$56.6K

$91.8K

How much do software support specialist jobs pay per year?

As of Sep 5, 2026, the average yearly pay for software support specialist in Raleigh, NC is $56,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $62,100.00 per year, depending on experience, location, and employer.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

More about Software Support Specialist jobs

What are popular job titles related to Software Support Specialist jobs in Raleigh, NC?

For Software Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Software Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Software Support Specialist jobs in Raleigh, NC are:

Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $56,593 per year, or $27.2 per hour.

Desktop Support Specialist

STI

Raleigh, NC • On-site

Full-time

Re-posted 7 days ago

Job description

Job Title: Desktop Support Specialist
Location: 1 South Wilmington Street\Raleigh, NC 27601
Duration: 12+ Months
This person is required to sit onsite.
Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**
The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

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