Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ...
Coordinate with internal Client HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues. * Provide expert guidance on ...
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Coordinate with internal Client HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues. * Provide expert guidance on ...
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
Quick apply
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
Quick apply
... management (EAM) software solutions that support the management life cycle for equipment ... Technical Support Specialist plays a critical role in the customer life cycle and is responsible ...
... IT Support Specialist Location:Raleigh, NC Job Type:Full-Time, On-Site Salary:$60,000 About the ... Troubleshoot hardware, software, printer, phone, and network issues * Configure and maintain ...
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... IT Support Specialist Location:Raleigh, NC Job Type:Full-Time, On-Site Salary:$60,000 About the ... Troubleshoot hardware, software, printer, phone, and network issues * Configure and maintain ...
Customer Support Specialist
Morrisville, NC · On-site
$16.75 - $22.75/hr
The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...
Customer Support Specialist
Morrisville, NC · On-site
$16.75 - $22.75/hr
The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...
Customer Support Specialist
Morrisville, NC · On-site
$16.75 - $22.75/hr
The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...
Customer Support Specialist
Morrisville, NC · On-site
$16.75 - $22.75/hr
The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...
IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
... / IT Support Specialist Location: Raleigh, NC Job Type: Full-Time, On-Site Salary: $60,000 About ... Troubleshoot hardware, software, printer, phone, and network issues * Configure and maintain ...
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IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
... / IT Support Specialist Location: Raleigh, NC Job Type: Full-Time, On-Site Salary: $60,000 About ... Troubleshoot hardware, software, printer, phone, and network issues * Configure and maintain ...
Customer Support Specialist
Morrisville, NC · Hybrid
$16.75 - $22.75/hr
The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...
Customer Support Specialist
Morrisville, NC · Hybrid
$16.75 - $22.75/hr
The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve ... Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve ... Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve ... Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve ... Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, ensure customer ... Required : • Skilled in different types of computer hardware, software, peripherals and ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, ensure customer ... Required : • Skilled in different types of computer hardware, software, peripherals and ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve ... Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve ... Triage common LC-MS, wet-lab, software, access, permissions, SSO/MFA, UI navigation, and role-based ...
Client Support Specialist
Raleigh, NC · On-site
$17.50 - $23.50/hr
As a Client Support Specialist at Pinnacle Family Services, you'll provide hands-on, community-based services that help children, adolescents, transition-age youth, adults, and families build skills ...
Client Support Specialist
Raleigh, NC · On-site
$17.50 - $23.50/hr
As a Client Support Specialist at Pinnacle Family Services, you'll provide hands-on, community-based services that help children, adolescents, transition-age youth, adults, and families build skills ...
The Center Support Specialist is the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition, you will provide administrative support to the ...
The Center Support Specialist is the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition, you will provide administrative support to the ...
Customer Support Specialist
Morrisville, NC · Hybrid
$16.75 - $22.75/hr
Customer Support Specialist PlayMetrics, a fast-growing B2B SaaS company in the youth sports space ... software platform. The goal of the Customer Success team is to provide a world class customer ...
Customer Support Specialist
Morrisville, NC · Hybrid
$16.75 - $22.75/hr
Customer Support Specialist PlayMetrics, a fast-growing B2B SaaS company in the youth sports space ... software platform. The goal of the Customer Success team is to provide a world class customer ...
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Cybersecurity Application Support Specialist with Splunk and Docker
Raleigh, NC · Remote
$115K - $125K/yr
The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system ...
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Cybersecurity Application Support Specialist with Splunk and Docker
Raleigh, NC · Remote
$115K - $125K/yr
The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system ...
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Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...
Software Support Specialist information
See Raleigh, NC salary details
$28.2K - $33.9K
4% of jobs
$33.9K - $39.7K
8% of jobs
$44.6K is the 25th percentile. Wages below this are outliers.
$39.7K - $45.5K
15% of jobs
$45.5K - $51.3K
19% of jobs
The median wage is $52.5K / yr.
$51.3K - $57.1K
18% of jobs
$60.8K is the 75th percentile. Wages above this are outliers.
$57.1K - $62.9K
17% of jobs
$62.9K - $68.6K
7% of jobs
$68.6K - $74.4K
3% of jobs
$74.4K - $80.2K
3% of jobs
$80.2K - $86K
2% of jobs
$86K - $91.8K
3% of jobs
$28.2K
$56.6K
$91.8K
How much do software support specialist jobs pay per year?
As of Aug 13, 2026, the average yearly pay for software support specialist in Raleigh, NC is $56,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $62,100.00 per year, depending on experience, location, and employer.
What is the difference between Software Support Specialist vs Technical Support Specialist?
| Aspect | Software Support Specialist | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically an associate's or bachelor's degree in IT, computer science, or related fields | Similar credentials, often with certifications like CompTIA A+ or Network+ |
| Work Environment | Customer service centers, IT departments, software companies | Help desks, call centers, IT support teams |
| Employer & Industry Usage | Software vendors, tech companies, enterprise IT | IT service providers, hardware/software companies |
| Common Search & Comparison Intent | Understanding roles, responsibilities, and qualifications | Clarifying job functions, skills, and certifications |
Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.
What are some typical challenges faced by software support specialists, and how can they be addressed?
Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.
What is a software support specialist?
Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.
What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?
To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.
What does a software support specialist do?
A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.
More about Software Support Specialist jobs
What are popular job titles related to Software Support Specialist jobs in Raleigh, NC? For Software Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Software Support Specialist jobs in Raleigh, NC look for? The top searched job categories for Software Support Specialist jobs in Raleigh, NC are:
Job description
Job Summary:
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ensuring client satisfaction while maintaining documentation and security protocols.
Responsibilities:
• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.
• It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Qualifications:
Required:
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing local and network printers and other peripherals and configuration of same.
• Documenting process and procedures related to technical field support activities.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ensuring client satisfaction while maintaining documentation and security protocols.
Responsibilities:
• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.
• It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Qualifications:
Required:
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing local and network printers and other peripherals and configuration of same.
• Documenting process and procedures related to technical field support activities.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Infojini
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2006