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Software Support Specialist Jobs in Raleigh, NC (NOW HIRING)

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ...

Playmetrics

Customer Support Specialist

Morrisville, NC · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...

PlayMetrics

Customer Support Specialist

Morrisville, NC · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...

PlayMetrics

Customer Support Specialist

Morrisville, NC · Hybrid

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Support Specialist is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Support team is to provide a world class ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

They are seeking a Desktop Support Specialist to provide technical support, ensure customer ... Required : • Skilled in different types of computer hardware, software, peripherals and ...

HEALTH CONNECT AMERICA, INC

Client Support Specialist

Raleigh, NC · On-site

$17.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Support Specialist at Pinnacle Family Services, you'll provide hands-on, community-based services that help children, adolescents, transition-age youth, adults, and families build skills ...

ABS Kids

Center Support Specialist

Holly Springs, NC

$18/hr

  • PTO

The Center Support Specialist is the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition, you will provide administrative support to the ...

PlayMetrics

Customer Support Specialist

Morrisville, NC · Hybrid

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Support Specialist PlayMetrics, a fast-growing B2B SaaS company in the youth sports space ... software platform. The goal of the Customer Success team is to provide a world class customer ...

Quadtec Solutions, Inc

Be Seen First

Cybersecurity Application Support Specialist with Splunk and Docker

Raleigh, NC · Remote

$115K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system ...

New

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...

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Showing results 21-40

All JobsSoftware Support Specialist JobsSoftware Support Specialist Jobs in Raleigh, NC

Software Support Specialist information

See Raleigh, NC salary details

$28.2K

$56.6K

$91.8K

How much do software support specialist jobs pay per year?

As of Aug 13, 2026, the average yearly pay for software support specialist in Raleigh, NC is $56,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $62,100.00 per year, depending on experience, location, and employer.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

More about Software Support Specialist jobs
What are popular job titles related to Software Support Specialist jobs in Raleigh, NC? For Software Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Software Support Specialist jobs in Raleigh, NC look for? The top searched job categories for Software Support Specialist jobs in Raleigh, NC are:
Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,593 per year, or $27.2 per hour.

Desktop Support Specialist

Infojini Inc

Raleigh, NC • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary:
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ensuring client satisfaction while maintaining documentation and security protocols.
Responsibilities:
• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.
• It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Qualifications:
Required:
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing local and network printers and other peripherals and configuration of same.
• Documenting process and procedures related to technical field support activities.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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