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Software Support Specialist Jobs in Raleigh, NC (NOW HIRING)

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... Experience with various operational software include Google Suite, Slack, Jira and Wrangle.

Savista

Support Specialist, AR

Raleigh, NC · On-site

$20 - $22/hr

The Associate Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves ...

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

UNC-Chapel Hill

Admin Support Specialist

Chapel Hill, NC

$15 - $21/hr

... Support Specialist Position Number 20020530, 20020558, 20047958, 20073041, 20073042, 20073044 ... Sell single tickets and subscriptions using specialized ticketing software *Provide information to ...

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective follow up and collections for clients. Essential Duties & Responsibilities: * Retrieves medical ...

Yochana

FSO/DSS Specialist

Raleigh, NC · On-site

FSO/DSS Specialist (MAC & Windows Troubleshooting) Location- Raleigh, NC (Onsite) Type ... Contract This role will be to provide overall hardware/software support to employees and incoming ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate ...

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Software Support Specialist information

See Raleigh, NC salary details

$28.2K

$56.7K

$91.9K

How much do software support specialist jobs pay per year?

As of Aug 18, 2026, the average yearly pay for software support specialist in Raleigh, NC is $56,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $62,200.00 per year, depending on experience, location, and employer.

What is a software support specialist?

Software Support Specialists are professionals who assist users in resolving issues related to software applications. They provide technical support, troubleshoot problems, and guide customers or internal staff through installing, configuring, and using software products. Their role often includes answering queries, documenting solutions, and escalating complex issues to higher-level technical teams. Effective communication and problem-solving skills are essential for this position, as well as a solid understanding of the software they support.

What does a software support specialist do?

A software support specialist is in charge of making sure workers in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team. To be a software support specialist, a bachelor’s degree helps, but getting industry training certifications like CompTIA A+ does even more for your experience and career prospects. It’s important to have strong technical and communication skills.

What are the key skills and qualifications needed to thrive as a software support specialist, and why are they important?

To thrive as a Software Support Specialist, you need strong problem-solving abilities, knowledge of software applications, and a background in IT or computer science, often supported by relevant certifications. Familiarity with ticketing systems, remote troubleshooting tools, and common operating systems is typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These competencies ensure timely, accurate support, resulting in higher user satisfaction and smooth software operations.

What are some typical challenges faced by software support specialists, and how can they be addressed?

Software Support Specialists often encounter challenges such as troubleshooting complex technical issues, communicating technical information to non-technical users, and managing multiple support requests simultaneously. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and prioritize tasks effectively. Gaining a deep understanding of the supported software and regularly updating technical knowledge also greatly helps in providing efficient support and ensuring customer satisfaction.

What is the difference between Software Support Specialist vs Technical Support Specialist?

AspectSoftware Support SpecialistTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fieldsSimilar credentials, often with certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, software companiesHelp desks, call centers, IT support teams
Employer & Industry UsageSoftware vendors, tech companies, enterprise ITIT service providers, hardware/software companies
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and certifications

Both roles involve assisting users with technical issues, but Software Support Specialists focus more on software-related problems, while Technical Support Specialists may handle a broader range of hardware and software issues. The roles often overlap, but understanding their distinctions helps in choosing the right career path or job search focus.

More about Software Support Specialist jobs

What are popular job titles related to Software Support Specialist jobs in Raleigh, NC?

For Software Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Software Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Software Support Specialist jobs in Raleigh, NC are:

Software Support Specialist jobs near you
Infographic showing various Software Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,652 per year, or $27.2 per hour.

Desktop Support Specialist

CGS Immersive

Raleigh, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Innovation Starts With You.
Desktop Support Specialist
Full time. / Permanent Position
Raleigh, NC / On-Site.
Job Role:
The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees. Some travel to other Merz facilities may be required.
Responsibilities:
  • Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
  • Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
  • Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
  • Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
  • Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
  • Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
  • Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
  • Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
  • Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
  • Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
  • Ensure compliance with company Information Security policies, device standards, and data protection requirements.
  • Support local IT projects, office moves, technology refreshes, and site initiatives as required.
  • Participate in on-call or after-hours support rotations as needed to support business continuity.
  • Perform additional duties assigned by IT Service Delivery leadership.

Qualifications:
  • 2-4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
  • Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
  • Experience supporting executive or VIP users in a professional services or corporate environment preferred.
  • Strong working knowledge of:
    • Windows 10 and Windows 11
    • Microsoft 365 applications and services
    • Active Directory and user/device management
    • Mobile device platforms (iOS and iPadOS)
    • Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar)
  • Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
  • Excellent customer service mindset with strong verbal and written communication skills.
  • Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
  • Strong attention to detail and commitment to documentation and process adherence.
  • Ability to work independently onsite while collaborating effectively with remote teams.
  • High school diploma or equivalent required.
  • Bachelor's degree in information technology, Computer Science, or a related field preferred.

About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/

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