Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support ...
Quick apply
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support ...
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support ...
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support ...
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support ...
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support ...
Technical Support Specialist
Durham, NC · On-site
We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... When issues require deeper technical intervention, draft clear, required-standard escalations to ...
Technical Support Specialist
Durham, NC · On-site
We're looking for a Customer Support Specialist who's excited to make an impact. In this role, you ... When issues require deeper technical intervention, draft clear, required-standard escalations to ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Quick apply
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Quick apply
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Quick apply
Technical Support Specialist
Raleigh, NC · On-site
$45K - $50K/yr
... support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical ...
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product ...
New
Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product ...
New
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility ...
The Technical Support Specialist will report to the Strategic Product Solutions Director and serve as the primary contact for customers requiring assistance with kit usage, instrument compatibility ...
As a Technical Support Specialist III , you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic ...
As a Technical Support Specialist III , you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic ...
Job Title: IT Support Specialist (Advanced Technical Support) Location: RTP, NC Contract Type: Contract Position Start Date: TBD Pay Range: Competitive More than a job - a launchpad. Support a ...
Job Title: IT Support Specialist (Advanced Technical Support) Location: RTP, NC Contract Type: Contract Position Start Date: TBD Pay Range: Competitive More than a job - a launchpad. Support a ...
Job Title: IT Support Specialist (Advanced Technical Support) Location: RTP, NC Contract Type: Contract Position Start Date: TBD Pay Range: Competitive More than a job -- a launchpad. Support a ...
Quick apply
Job Title: IT Support Specialist (Advanced Technical Support) Location: RTP, NC Contract Type: Contract Position Start Date: TBD Pay Range: Competitive More than a job -- a launchpad. Support a ...
Technology Support Specialist
Raleigh, NC · On-site
The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of ...
Technology Support Specialist
Raleigh, NC · On-site
The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of ...
Technology Support Specialist
Raleigh, NC · On-site
The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of ...
Technology Support Specialist
Raleigh, NC · On-site
The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of ...
Technology Support Specialist
Raleigh, NC · On-site
The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of ...
Technology Support Specialist
Raleigh, NC · On-site
The Technology Support Specialist provides customer-focused technical support, onboarding, and operational assistance for digital technology solutions. Supports successful adoption and ongoing use of ...
The Technical Support Specialist (TSS) for the Grifols DxCTS (Diagnostic Customer Technical Support) organization has the primary responsibility of providing the highest quality service and support ...
The Technical Support Specialist (TSS) for the Grifols DxCTS (Diagnostic Customer Technical Support) organization has the primary responsibility of providing the highest quality service and support ...
IT Support Specialist
Morrisville, NC · On-site
EDI Staffing is an EDI Specialists Company, and they are seeking an IT Support Specialist to provide technical assistance and support to end users across the organization. This role involves ...
IT Support Specialist
Morrisville, NC · On-site
EDI Staffing is an EDI Specialists Company, and they are seeking an IT Support Specialist to provide technical assistance and support to end users across the organization. This role involves ...
Technical Support Specialist information
See Raleigh, NC salary details
$13.55 - $16.21
6% of jobs
$16.21 - $18.86
14% of jobs
$19.66 is the 25th percentile. Wages below this are outliers.
$18.86 - $21.52
16% of jobs
The median wage is $23.68 / hr.
$21.52 - $24.17
17% of jobs
$24.17 - $26.83
14% of jobs
$28.64 is the 75th percentile. Wages above this are outliers.
$26.83 - $29.48
12% of jobs
$29.48 - $32.14
6% of jobs
$32.14 - $34.79
6% of jobs
$34.79 - $37.45
4% of jobs
$37.45 - $40.10
3% of jobs
$40.10 - $42.76
1% of jobs
$13
$25
$42
How much do technical support specialist jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for technical support specialist in Raleigh, NC is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $29.66 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a technical support specialist?
To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.
What are some common challenges technical support specialists face when troubleshooting remotely, and how can they overcome them?
Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.
What is the difference between Technical Support Specialist vs Help Desk Technician?
| Aspect | Technical Support Specialist | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+; relevant certifications | CompTIA A+, ITIL Foundation |
| Work Environment | Technical support teams, client sites, remote | Help desk, call centers, remote |
| Employer & Industry | IT companies, tech support firms, corporate IT | IT service providers, internal corporate support |
| Common Search & Comparison | Technical Support Specialist vs Help Desk Technician |
Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.
Can I work remotely in technical support specialist?
Many technical support specialist roles offer remote work options, especially for positions that involve troubleshooting via phone, chat, or email. Employers often require familiarity with remote collaboration tools and may specify remote work as part of the job description or offer hybrid arrangements.
What is the job of a technical support specialist?
A technical support specialist assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance through phone, email, or remote access, often using troubleshooting tools and knowledge bases to ensure systems function properly and users are satisfied.
More about Technical Support Specialist jobs
What are the most commonly searched types of Technical Support Specialist jobs in Raleigh, NC?
The most popular types of Technical Support Specialist jobs in Raleigh, NC are:
What are popular job titles related to Technical Support Specialist jobs in Raleigh, NC?
For Technical Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Specialist jobs in Raleigh, NC look for?
The top searched job categories for Technical Support Specialist jobs in Raleigh, NC are:
- Google It Support Specialist
- Level 2 Desktop Support Specialist
- International Customer Support Specialist
- Part Time Tier 2 Support
- Information Technology Desktop Support
- Overnight Technical Assistance Specialist
- Senior Specialist Azure Desktop
- Weekend Itsm
- Weekend Remote Network Support
- Senior Specialist Maxsent Security
What cities near Raleigh, NC are hiring for Technical Support Specialist jobs?
Cities near Raleigh, NC with the most Technical Support Specialist job openings:
Other
Dental, Life, Retirement, PTO
Re-posted 16 days ago
Job description
About Prometheus Group:
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.
Job Summary:
Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment.
Responsibilities:
- Assist customers by answering questions via ticketing system, email, and phone.
- Resolve customer tickets through troubleshooting over remote screen-share meetings.
- Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations.
- Own being the technical liaison between customers and Development and Cloud teams.
- Keep outstanding customer tickets updated and organized.
- Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues.
- Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc...
- Coordinate and manage customer upgrades to new versions of Prometheus Group software.
- Manage custom development work and SOWs.
Qualifications & Skills:
- Bilinugal in English and Spanish
- Patience and strong customer relations qualities
- Desire to learn new technologies and concepts
- Exceptional problem-solving skills
- Ability to understand technical processes and terminology to convert into user-friendly language
- Passion for working within a team setting as well as independently
- Excellent verbal and written communication skills
- Capability to adapt processes and operate under pressure
- Bachelor's degree from an accredited college or university
- Professional experience in a customer or client-facing role is a plus
- Experience with ERP systems is a plus
Benefits Overview:
We offer an attractive benefits program to meet the diverse needs of our teammates:
- Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
- HSA & FSA plan options
- Retirement Savings with Generous Company Match & Immediate Vesting
- Gym membership to O2 Fitness
- Casual dress attire
- Half-Day Fridays
- Generous Paid Time Off
- Company Outings, Trips & Activities
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.