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Computer Support Specialist Jobs in Raleigh, NC (NOW HIRING)

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

They are seeking a Desktop Support Specialist to provide technical support, install and configure ... Responsibilities : • Skilled in different types of computer hardware, software, peripherals and ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Skilled in different types of computer hardware, software, peripherals and components, networking ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC

We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ... Required Skills: Skilled in different types of computer hardware, software, peripherals and ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

... Support Specialist. The role involves providing technical support, managing IT incidents, and ... Required : • Skilled in different types of computer hardware, software, peripherals and ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

They are seeking a Desktop Support Specialist to provide technical support, ensure customer ... Required : • Skilled in different types of computer hardware, software, peripherals and ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Bachelor's degree in information technology, Computer Science, or a related field preferred. About ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Bachelor's degree in information technology, Computer Science, or a related field preferred. About ...

Savista

Support Specialist, AR

Raleigh, NC · On-site

$15/hr

The Support Specialist provides support to Accounts Receivable Representatives to ensure effective ... as computer, computer peripherals printers, and telephones; extend arms; kneel; talk and hear.

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Computer Support Specialist information

See Raleigh, NC salary details

$15

$25

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How much do computer support specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for computer support specialist in Raleigh, NC is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.99 per hour, depending on experience, location, and employer.

Is CSR an entry-level job?

A Computer Support Specialist role is often considered entry-level, especially for those with basic technical skills and a high school diploma or equivalent. Many positions require familiarity with operating systems, troubleshooting, and customer service, and some may prefer certifications like CompTIA A+.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Raleigh, NC? The most popular types of Computer Support Specialist jobs in Raleigh, NC are:
What are popular job titles related to Computer Support Specialist jobs in Raleigh, NC? For Computer Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Computer Support Specialist jobs in Raleigh, NC look for? The top searched job categories for Computer Support Specialist jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Computer Support Specialist jobs? Cities near Raleigh, NC with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Raleigh, NC as of June 2026, with employment types broken down into 55% Full Time, 9% Part Time, 18% Temporary, and 18% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $53,870 per year, or $25.9 per hour.
Desktop Support Specialist

Desktop Support Specialist

CGS (Computer Generated Solutions)

Raleigh, NC • On-site

Full-time

Posted 6 days ago

Job description

Job Summary:
CGS (Computer Generated Solutions) is a company that empowers global enterprises through innovative business applications and outsourcing. They are seeking a Desktop Support Specialist to provide outstanding incident management and onsite Level 2 support for various technologies, ensuring timely resolution of issues and supporting local IT projects.
Responsibilities:
• Provide onsite Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution.
• Perform installation, imaging, configuration, and deployment of end-user hardware and software, including Windows and Apple-based devices.
• Act as the onsite escalation point for unresolved L1 incidents, ensuring timely resolution and clear communication.
• Support new hire onboarding and employee offboarding activities, including device provisioning, account setup coordination, training, asset recovery, and secure data handling.
• Deliver white-glove, executive-level IT support for local leadership and visiting executives, including rapid response and proactive issue prevention.
• Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets.
• Participate in Priority 1 (major) incident response, assisting with issue triage, onsite coordination, root cause analysis, and post-incident follow-up.
• Provide onsite support for conference rooms, training rooms, and AV systems, including Microsoft Teams Rooms and other collaboration technologies.
• Coordinate with global and regional IT teams (L1, L3, infrastructure, security, and vendors) to resolve cross-functional issues.
• Maintain accurate documentation of incidents, solutions, asset inventory, and standard operating procedures.
• Ensure compliance with company Information Security policies, device standards, and data protection requirements.
• Support local IT projects, office moves, technology refreshes, and site initiatives as required.
• Participate in on-call or after-hours support rotations as needed to support business continuity.
• Perform additional duties assigned by IT Service Delivery leadership.
Qualifications:
Required:
• 2–4 years of progressively responsible experience in desktop support, onsite IT support, or service desk environments.
• Demonstrated experience providing onsite Level 2 support and acting as an escalation point for complex technical issues.
• Strong working knowledge of: Windows 10 and Windows 11, Microsoft 365 applications and services, Active Directory and user/device management, Mobile device platforms (iOS and iPadOS), Collaboration and AV solutions (Microsoft Teams, Teams Rooms, Webex, or similar).
• Hands-on experience with ITSM ticketing systems and incident/problem/change processes.
• Excellent customer service mindset with strong verbal and written communication skills.
• Ability to prioritize work, manage multiple issues simultaneously, and balance urgency with sound judgment.
• Strong attention to detail and commitment to documentation and process adherence.
• Ability to work independently onsite while collaborating effectively with remote teams.
• High school diploma or equivalent required.
Preferred:
• Experience supporting executive or VIP users in a professional services or corporate environment preferred.
• Bachelor's degree in information technology, Computer Science, or a related field preferred.
Company:
For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. Founded in 1984, the company is headquartered in New York, NY, US, , with a team of 5001-10000 employees. The company is currently Late Stage.

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