It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie This position will be on-site in the Raleigh, NC office. General on-site IT support ...
Quick apply
It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie This position will be on-site in the Raleigh, NC office. General on-site IT support ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide on-site technical support, including installing hardware and software, configuring peripherals, and migrating user data. Responsibilities ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide on-site technical support, including installing hardware and software, configuring peripherals, and migrating user data. Responsibilities ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
IT Support Specialist
Morrisville, NC · On-site
EDI Staffing is an EDI Specialists Company, and they are seeking an IT Support Specialist to ... user accounts • Support Microsoft Office 365 and other enterprise applications • Manage user ...
IT Support Specialist
Morrisville, NC · On-site
EDI Staffing is an EDI Specialists Company, and they are seeking an IT Support Specialist to ... user accounts • Support Microsoft Office 365 and other enterprise applications • Manage user ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, install and configure ... and user profiles. • Documenting process and procedures related to technical field support ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, install and configure ... and user profiles. • Documenting process and procedures related to technical field support ...
Sr. IT Support Specialist
Durham, NC · On-site
Humacyte is seeking a Senior IT Support Specialist to serve as the most senior member of our ... End-User Support & Customer Experience * Act as the senior point of contact for internal employees ...
Quick apply
Sr. IT Support Specialist
Durham, NC · On-site
Humacyte is seeking a Senior IT Support Specialist to serve as the most senior member of our ... End-User Support & Customer Experience * Act as the senior point of contact for internal employees ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ... Migrating Data and user profiles. Documenting process and procedures related to technical field ...
We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ... Migrating Data and user profiles. Documenting process and procedures related to technical field ...
Support specialist needed to assist GIS Coordination Program Manager in implementation of ... Highly desired3YearsExperience in an SDE versioned multi-user environment is preferred.
Support specialist needed to assist GIS Coordination Program Manager in implementation of ... Highly desired3YearsExperience in an SDE versioned multi-user environment is preferred.
Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC ... Collaborate on support documentation, user guides, and training resources that will assist in ...
Quick apply
Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC ... Collaborate on support documentation, user guides, and training resources that will assist in ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Perform installation, imaging, configuration, and deployment of end-user hardware and software ...
Client Support Specialist - Financial Services, North Hills, NC
Raleigh, NC · On-site
$55K - $70K/yr
Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC ... Collaborate on support documentation, user guides, and training resources that will assist in ...
Client Support Specialist - Financial Services, North Hills, NC
Raleigh, NC · On-site
$55K - $70K/yr
Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC ... Collaborate on support documentation, user guides, and training resources that will assist in ...
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
Quick apply
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
Quick apply
Technical Support Specialist plays a critical role in the customer life cycle and is responsible ... Ability to understand technical processes and terminology to convert into user-friendly language
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... As a member of the IT End User Services team, you'll support a Mac-first environment while helping ...
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... As a member of the IT End User Services team, you'll support a Mac-first environment while helping ...
IT Help Desk Specialist - #4915
$30 - $41/hr
For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... As a member of the IT End User Services team, you'll support a Mac-first environment while helping ...
Quick apply
IT Help Desk Specialist - #4915
$30 - $41/hr
For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... As a member of the IT End User Services team, you'll support a Mac-first environment while helping ...
User Support Specialist information
See Raleigh, NC salary details
$24.8K - $36.2K
12% of jobs
$36.2K - $47.7K
4% of jobs
$52.8K is the 25th percentile. Wages below this are outliers.
$47.7K - $59.1K
20% of jobs
The median wage is $65.3K / yr.
$59.1K - $70.6K
26% of jobs
$79K is the 75th percentile. Wages above this are outliers.
$70.6K - $82K
18% of jobs
$82K - $93.4K
10% of jobs
$93.4K - $104.9K
4% of jobs
$104.9K - $116.3K
0% of jobs
$116.3K - $127.8K
1% of jobs
$127.8K - $139.2K
1% of jobs
$139.2K - $150.7K
4% of jobs
$24.8K
$75.3K
$150.7K
How much do user support specialist jobs pay per year?
As of Aug 9, 2026, the average yearly pay for user support specialist in Raleigh, NC is $75,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $82,100.00 per year, depending on experience, location, and employer.
Is it hard to become a user support specialist?
Becoming a user support specialist typically requires good communication skills, problem-solving abilities, and familiarity with relevant tools or software. While some roles may prefer certifications or technical knowledge, many positions are entry-level and provide on-the-job training, making the difficulty level vary based on individual experience and the specific employer's requirements.
What are the key skills and qualifications needed to thrive as a user support specialist, and why are they important?
To thrive as a User Support Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems or software, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote support tools, and basic networking concepts is typically required. Excellent communication, patience, and customer-centricity are crucial soft skills for effectively assisting users and de-escalating issues. These competencies ensure swift resolution of user problems, high customer satisfaction, and efficient functioning of IT support operations.
What is a user support specialist?
User Support Specialists are professionals who assist users by troubleshooting technical issues, answering questions, and providing guidance on products or services. They often work through various channels such as phone, email, chat, or in-person to resolve problems efficiently. These specialists play a key role in customer satisfaction by ensuring that users can effectively use technology or services. They may also document issues, escalate complex problems, and contribute to improving support processes.
What are some typical challenges user support specialists face when handling customer inquiries, and how are these addressed within a support team?
User Support Specialists often encounter challenges such as managing a high volume of requests, addressing complex technical issues, and dealing with frustrated customers. To address these, teams typically utilize ticketing systems to prioritize inquiries, provide training on conflict resolution, and foster strong collaboration among team members to share knowledge and solutions. Regular team meetings and access to a knowledge base also help ensure consistent and efficient support.
What are popular job titles related to User Support Specialist jobs in Raleigh, NC? For User Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching User Support Specialist jobs in Raleigh, NC look for? The top searched job categories for User Support Specialist jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for User Support Specialist jobs? Cities near Raleigh, NC with the most User Support Specialist job openings:
Contractor
Re-posted 23 days ago
Job description
The Information Technology Division within the Department of Environmental Quality (DEQ) provides IT leadership, services, and consultation. It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie
This position will be on-site in the Raleigh, NC office.
General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation,
support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Required/Desired Skills SkillRequired /DesiredAmountof ExperienceBroad knowledge and skills from a range of technologies to address work assignments.Required3YearsGeneral knowledge of IT security principlesRequired3YearsGeneral knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applicationsRequired3YearsSkilled customer service professionalRequired3YearsSkilled IT consultant with ability to solve and/or prevent technical problems.Required3YearsAbility to independently resolve routine and non-routine issues on software and/or hardware.Required3YearsAbility to organize and follow complex and/or detailed technical procedures.Required3YearsAbility to solve unexpected problems associated with projects and daily work.Required3Years
This position will be on-site in the Raleigh, NC office.
General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation,
support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Required/Desired Skills SkillRequired /DesiredAmountof ExperienceBroad knowledge and skills from a range of technologies to address work assignments.Required3YearsGeneral knowledge of IT security principlesRequired3YearsGeneral knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applicationsRequired3YearsSkilled customer service professionalRequired3YearsSkilled IT consultant with ability to solve and/or prevent technical problems.Required3YearsAbility to independently resolve routine and non-routine issues on software and/or hardware.Required3YearsAbility to organize and follow complex and/or detailed technical procedures.Required3YearsAbility to solve unexpected problems associated with projects and daily work.Required3Years
About Expert Technology Services Arizona
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Phoenix, AZ, US
Year founded
2006