It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie This position will be on-site in the Raleigh, NC office. General on-site IT support ...
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It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie This position will be on-site in the Raleigh, NC office. General on-site IT support ...
Integrity Computers in Statesville, NC is seeking an IT Support Specialist to provide exceptional end-user support, troubleshoot network devices, administer Windows servers, and manage cloud ...
Integrity Computers in Statesville, NC is seeking an IT Support Specialist to provide exceptional end-user support, troubleshoot network devices, administer Windows servers, and manage cloud ...
Integrity Computers in Statesville, NC is seeking an IT Support Specialist to provide exceptional end-user support, troubleshoot network devices, administer Windows servers, and manage cloud ...
Integrity Computers in Statesville, NC is seeking an IT Support Specialist to provide exceptional end-user support, troubleshoot network devices, administer Windows servers, and manage cloud ...
AV systems
Raleigh, NC · On-site
$20 - $23/hr
... specialist to provide seamless operation of all AV systems and meeting room technologies across the organization. This includes setup, maintenance, troubleshooting, and user support for video ...
AV systems
Raleigh, NC · On-site
$20 - $23/hr
... specialist to provide seamless operation of all AV systems and meeting room technologies across the organization. This includes setup, maintenance, troubleshooting, and user support for video ...
AV systems
Raleigh, NC · On-site
$20 - $23/hr
... specialist to provide seamless operation of all AV systems and meeting room technologies across the organization. This includes setup, maintenance, troubleshooting, and user support for video ...
AV systems
Raleigh, NC · On-site
$20 - $23/hr
... specialist to provide seamless operation of all AV systems and meeting room technologies across the organization. This includes setup, maintenance, troubleshooting, and user support for video ...
Support Specialist
Zebulon, NC · On-site
... Specialist to ensure smooth delivery of IT services across the organization ... This role involves first-level support, user training, audit assistance, and maintaining ...
Support Specialist
Zebulon, NC · On-site
... Specialist to ensure smooth delivery of IT services across the organization ... This role involves first-level support, user training, audit assistance, and maintaining ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Responsible for user data and migration of profiles as computers are replaced. Stays abreast of ...
HCIT Support Specialist
Garner, NC · On-site
Healthcare IT (HCIT) Support Specialist - 11 AM - 8 PM Shift We are seeking an HCIT Support ... Enterprise-level system administration (new user setup, security roles and permissions, etc.) * SQL ...
HCIT Support Specialist
Garner, NC · On-site
Healthcare IT (HCIT) Support Specialist - 11 AM - 8 PM Shift We are seeking an HCIT Support ... Enterprise-level system administration (new user setup, security roles and permissions, etc.) * SQL ...
Sr. IT Support Specialist
Durham, NC · On-site
Humacyte is seeking a Senior IT Support Specialist to serve as the most senior member of our ... End-User Support & Customer Experience * Act as the senior point of contact for internal employees ...
Sr. IT Support Specialist
Durham, NC · On-site
Humacyte is seeking a Senior IT Support Specialist to serve as the most senior member of our ... End-User Support & Customer Experience * Act as the senior point of contact for internal employees ...
IT PC Support Specialist I
Raleigh, NC · On-site
The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...
IT PC Support Specialist I
Raleigh, NC · On-site
The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...
The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...
The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...
The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...
The PC Support Specialist I position is responsible for installing personal computer hardware, software and networking equipment, diagnosing personal computers problems, answering user questions ...
Technology Support Specialist
Chapel Hill, NC · On-site
$28/hr
Position Summary The IT Support Specialist provides technical support for the NC Certified Peer ... user accounts and application/payment issues through payment processor TouchNet. The position will ...
Technology Support Specialist
Chapel Hill, NC · On-site
$28/hr
Position Summary The IT Support Specialist provides technical support for the NC Certified Peer ... user accounts and application/payment issues through payment processor TouchNet. The position will ...
Technology Support Specialist
Chapel Hill, NC · On-site
$28/hr
Position Summary The IT Support Specialist provides technical support for the NC Certified Peer ... user accounts and application/payment issues through payment processor TouchNet. The position will ...
Technology Support Specialist
Chapel Hill, NC · On-site
$28/hr
Position Summary The IT Support Specialist provides technical support for the NC Certified Peer ... user accounts and application/payment issues through payment processor TouchNet. The position will ...
Product Support Specialist
Durham, NC · On-site
The Product Support Specialist will be responsible for providing critical front-end support to ... Create and maintain user accounts for internal and external users as needed. * Track all support ...
Product Support Specialist
Durham, NC · On-site
The Product Support Specialist will be responsible for providing critical front-end support to ... Create and maintain user accounts for internal and external users as needed. * Track all support ...
IT PC Support Specialist I
Raleigh, NC · On-site
The PC Support Specialist I position is responsible for installing personal computer hardware ... Answer user questions on personal computer software, hardware and networking equipment by ...
IT PC Support Specialist I
Raleigh, NC · On-site
The PC Support Specialist I position is responsible for installing personal computer hardware ... Answer user questions on personal computer software, hardware and networking equipment by ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
Product Support Specialist
Raleigh, NC · On-site
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front ... You will work closely with various functions within Lucid to surface user issues, to help make our ...
We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ... Migrating Data and user profiles. Documenting process and procedures related to technical field ...
We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ... Migrating Data and user profiles. Documenting process and procedures related to technical field ...
Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC ... Collaborate on support documentation, user guides, and training resources that will assist in ...
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Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC ... Collaborate on support documentation, user guides, and training resources that will assist in ...
User Support Specialist information
See Raleigh, NC salary details
$24.8K - $36.2K
12% of jobs
$36.2K - $47.7K
4% of jobs
$52.8K is the 25th percentile. Wages below this are outliers.
$47.7K - $59.1K
20% of jobs
The median wage is $65.3K / yr.
$59.1K - $70.6K
26% of jobs
$79K is the 75th percentile. Wages above this are outliers.
$70.6K - $82K
18% of jobs
$82K - $93.4K
10% of jobs
$93.4K - $104.9K
4% of jobs
$104.9K - $116.3K
0% of jobs
$116.3K - $127.8K
1% of jobs
$127.8K - $139.2K
1% of jobs
$139.2K - $150.7K
4% of jobs
$24.8K
$75.3K
$150.7K
How much do user support specialist jobs pay per year?
As of Aug 29, 2026, the average yearly pay for user support specialist in Raleigh, NC is $75,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $82,100.00 per year, depending on experience, location, and employer.
What is a user support specialist?
User Support Specialists are professionals who assist users by troubleshooting technical issues, answering questions, and providing guidance on products or services. They often work through various channels such as phone, email, chat, or in-person to resolve problems efficiently. These specialists play a key role in customer satisfaction by ensuring that users can effectively use technology or services. They may also document issues, escalate complex problems, and contribute to improving support processes.
What are the key skills and qualifications needed to thrive as a user support specialist, and why are they important?
To thrive as a User Support Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems or software, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote support tools, and basic networking concepts is typically required. Excellent communication, patience, and customer-centricity are crucial soft skills for effectively assisting users and de-escalating issues. These competencies ensure swift resolution of user problems, high customer satisfaction, and efficient functioning of IT support operations.
What are some typical challenges user support specialists face when handling customer inquiries, and how are these addressed within a support team?
User Support Specialists often encounter challenges such as managing a high volume of requests, addressing complex technical issues, and dealing with frustrated customers. To address these, teams typically utilize ticketing systems to prioritize inquiries, provide training on conflict resolution, and foster strong collaboration among team members to share knowledge and solutions. Regular team meetings and access to a knowledge base also help ensure consistent and efficient support.
Is it hard to become a user support specialist?
Becoming a user support specialist typically requires good communication skills, problem-solving ability, and familiarity with relevant tools or software. While some roles may prefer certifications or technical knowledge, entry-level positions often provide on-the-job training, making the role accessible to many candidates with the right interpersonal skills.
What are popular job titles related to User Support Specialist jobs in Raleigh, NC?
For User Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching User Support Specialist jobs in Raleigh, NC look for?
The top searched job categories for User Support Specialist jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for User Support Specialist jobs?
Cities near Raleigh, NC with the most User Support Specialist job openings:
NCDEQ - User Support Specialist-Expert
Raleigh, NC • On-site
Expert Technology Services •
IT Services • 11 - 50 employees11 - 50 employees
Contractor
Re-posted 14 days ago
Job description
The Information Technology Division within the Department of Environmental Quality (DEQ) provides IT leadership, services, and consultation. It supports the programs and divisions of the N.C. Department of Environmental Quality with tools and technologie
This position will be on-site in the Raleigh, NC office.
General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation,
support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Required/Desired Skills SkillRequired /DesiredAmountof ExperienceBroad knowledge and skills from a range of technologies to address work assignments.Required3YearsGeneral knowledge of IT security principlesRequired3YearsGeneral knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applicationsRequired3YearsSkilled customer service professionalRequired3YearsSkilled IT consultant with ability to solve and/or prevent technical problems.Required3YearsAbility to independently resolve routine and non-routine issues on software and/or hardware.Required3YearsAbility to organize and follow complex and/or detailed technical procedures.Required3YearsAbility to solve unexpected problems associated with projects and daily work.Required3Years
This position will be on-site in the Raleigh, NC office.
General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation,
support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Required/Desired Skills SkillRequired /DesiredAmountof ExperienceBroad knowledge and skills from a range of technologies to address work assignments.Required3YearsGeneral knowledge of IT security principlesRequired3YearsGeneral knowledge of Microsoft OS and general productivity tools; MS Office, SharePoint, OneDrive, OneNote, Power BI, and other general applicationsRequired3YearsSkilled customer service professionalRequired3YearsSkilled IT consultant with ability to solve and/or prevent technical problems.Required3YearsAbility to independently resolve routine and non-routine issues on software and/or hardware.Required3YearsAbility to organize and follow complex and/or detailed technical procedures.Required3YearsAbility to solve unexpected problems associated with projects and daily work.Required3Years
About Expert Technology Services Arizona
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Phoenix, AZ, US
Year founded
2006