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User Support Specialist Jobs (NOW HIRING)

BayNova

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client. This position is responsible for maintaining IT systems and ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint Base Andrews, MD Description END-USER SUPPORT Position Summary: The End User Support Specialis t will ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive ...

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will you do? * Design, develop, troubleshoot, and debug complex software applications. * Passionate ...

LMI

$57K - $97K/yr

Responsibilities LMI is seeking a skilled User Support Specialist who will serve as a key contributor to ensuring seamless operations for federal systems by delivering exceptional Tier 2 and Tier 3 ...

LMI

User Support Specialist

$57K - $97K/yr

Responsibilities LMI is seeking a skilled User Support Specialist who will serve as a key contributor to ensuring seamless operations for federal systems by delivering exceptional Tier 2 and Tier 3 ...

VT Group (VTG)

User Support Specialist

Reston, VA · On-site

VTG is seeking a User Support Specialist to support National Security customers. The role involves providing technical support for multiple applications, troubleshooting software issues, and ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities * • Execute fast and helpful support ...

Tekton

User Support Specialist

Grand Rapids, MI

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities * Execute fast and helpful support ...

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will you do? * Design, develop, troubleshoot, and debug complex software applications. * Passionate ...

Orgro

End User Support Specialist

Norfolk, VA

NMCI / Flank Speed End User Support Specialist (ACTR) IAT Level: IAT Level II - Enterprise IT Support Role Location: Norfolk, Virginia Employment Type: Full-Time, Direct Hire Requirement: US Citizen ...

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User Support Specialist information

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$25.5K

$77.5K

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How much do user support specialist jobs pay per year?

As of Aug 4, 2026, the average yearly pay for user support specialist in the United States is $77,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $84,500.00 per year, depending on experience, location, and employer.

Is it hard to become a user support specialist?

Becoming a user support specialist typically requires good communication skills, problem-solving abilities, and familiarity with relevant tools or software. While some roles may prefer certifications or technical knowledge, many positions are entry-level and provide on-the-job training, making the difficulty level vary based on individual experience and the specific employer's requirements.

What are the key skills and qualifications needed to thrive as a user support specialist, and why are they important?

To thrive as a User Support Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems or software, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote support tools, and basic networking concepts is typically required. Excellent communication, patience, and customer-centricity are crucial soft skills for effectively assisting users and de-escalating issues. These competencies ensure swift resolution of user problems, high customer satisfaction, and efficient functioning of IT support operations.

What is a user support specialist?

User Support Specialists are professionals who assist users by troubleshooting technical issues, answering questions, and providing guidance on products or services. They often work through various channels such as phone, email, chat, or in-person to resolve problems efficiently. These specialists play a key role in customer satisfaction by ensuring that users can effectively use technology or services. They may also document issues, escalate complex problems, and contribute to improving support processes.

What are some typical challenges user support specialists face when handling customer inquiries, and how are these addressed within a support team?

User Support Specialists often encounter challenges such as managing a high volume of requests, addressing complex technical issues, and dealing with frustrated customers. To address these, teams typically utilize ticketing systems to prioritize inquiries, provide training on conflict resolution, and foster strong collaboration among team members to share knowledge and solutions. Regular team meetings and access to a knowledge base also help ensure consistent and efficient support.
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User Support Specialist jobs near you
Infographic showing various User Support Specialist job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,490 per year, or $37.3 per hour.

User Support Specialist

BayNova

Alexandria, VA • On-site

Full-time

Re-posted 14 days ago

Job description

Job Summary:
BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client. This position is responsible for maintaining IT systems and end user support needs, including user accounts, telephony, and application needs.
Responsibilities:
• Escalated user support administration
• Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements.
• Office365 administration and troubleshooting of email accounts.
• Serve as liaison between the help desk and infrastructure support teams.
• Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
• Must be able to delegate and prioritize responsibilities.
• Responsible for escalation within the team or to management
• Communicate and work effectively with other contractors and personnel from other system administration teams.
• Responsible for team communications and notifications to customer
• Attends team meetings and keeps team members informed of pertinent information.
• Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M
• Generate detailed SOPs.
Qualifications:
Required:
• Ability to obtain a Public Trust Clearance
• 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification
• Working knowledge of the Microsoft environments
• Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis.
• 24x7 On-call rotation for after hours support
• Nights and/or weekends troubleshooting, maintenance, and any other special circumstances
• Self-starting individual with the ability to work independently on issues with minimal supervision.
• Detail-oriented technical and strong analytical skills.
• Exceptional customer service and follow-up skills.
Company:
BayNova is an IT services contractor providing solutions that simplify business processes and reduce IT infrastructure maintenance costs. Founded in 2015, the company is headquartered in Newark, USA, with a team of 11-50 employees. The company is currently Early Stage.

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