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User Support Specialist Jobs (NOW HIRING)

State of Arkansas

USER SUPPORT SPECIALIST

Little Rock, AR · On-site

$45K - $74K/yr

User Support Specialist Class Code: IUS04P Pay Grade: IST02 Salary Range: $45,392 - $74,060 Job Summary The User Support Specialist provides technical support and assistance to agency personnel in ...

BayNova

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client. This position is responsible for maintaining IT systems and ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive ...

BayNova LLC

User Support Specialist

Alexandria, VA · On-site

BayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive ...

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will you do? * Design, develop, troubleshoot, and debug complex software applications. * Passionate ...

VTG

User Support Specialist

Reston, VA

Overview VTG is seeking a User Support Specialist to support National Security customers. What will you do? * Design, develop, troubleshoot, and debug complex software applications. * Passionate ...

VT Group (VTG)

User Support Specialist

Reston, VA · On-site

VTG is seeking a User Support Specialist to support National Security customers. The role involves providing technical support for multiple applications, troubleshooting software issues, and ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities * • Execute fast and helpful support ...

Tekton

User Support Specialist

Grand Rapids, MI · On-site

$50K - $65K/yr

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities * Execute fast and helpful support ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

Jobs for Humanity

User Support Specialist

Lansing, MI · On-site

As a User Support Specialist at Array, you will resolve inbound customer calls, review customer account and billing details, and deliver accurate solutions for our customers. You'll bring patience ...

Array

User Support Specialist

OR · On-site +1

$60K/yr

As a User Support Specialist at Array, you will resolve inbound customer calls, review customer account and billing details, and deliver accurate solutions for our customers. You'll bring patience ...

Array

User Support Specialist

$60K/yr

As a User Support Specialist at Array, you will resolve inbound customer calls, review customer account and billing details, and deliver accurate solutions for our customers. You'll bring patience ...

DMI

End User Support Specialist

Crownsville, MD

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

DMI

End User Support Specialist

Crownsville, MD · On-site

$31K/yr

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

DMI

End User Support Specialist

Crownsville, MD · On-site

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

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User Support Specialist information

See salary details

$25.5K

$77.5K

$155K

How much do user support specialist jobs pay per year?

As of Aug 24, 2026, the average yearly pay for user support specialist in the United States is $77,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a user support specialist?

User Support Specialists are professionals who assist users by troubleshooting technical issues, answering questions, and providing guidance on products or services. They often work through various channels such as phone, email, chat, or in-person to resolve problems efficiently. These specialists play a key role in customer satisfaction by ensuring that users can effectively use technology or services. They may also document issues, escalate complex problems, and contribute to improving support processes.

What are the key skills and qualifications needed to thrive as a user support specialist, and why are they important?

To thrive as a User Support Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems or software, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote support tools, and basic networking concepts is typically required. Excellent communication, patience, and customer-centricity are crucial soft skills for effectively assisting users and de-escalating issues. These competencies ensure swift resolution of user problems, high customer satisfaction, and efficient functioning of IT support operations.

What are some typical challenges user support specialists face when handling customer inquiries, and how are these addressed within a support team?

User Support Specialists often encounter challenges such as managing a high volume of requests, addressing complex technical issues, and dealing with frustrated customers. To address these, teams typically utilize ticketing systems to prioritize inquiries, provide training on conflict resolution, and foster strong collaboration among team members to share knowledge and solutions. Regular team meetings and access to a knowledge base also help ensure consistent and efficient support.

Is it hard to become a user support specialist?

Becoming a user support specialist typically requires good communication skills, problem-solving ability, and familiarity with relevant tools or software. While some roles may prefer certifications or technical knowledge, entry-level positions often provide on-the-job training, making the role accessible to many candidates with the right interpersonal skills.
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User Support Specialist jobs near you
Infographic showing various User Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $77,490 per year, or $37.3 per hour.

USER SUPPORT SPECIALIST

Little Rock, AR • On-site

State of Arkansas
10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

34th of 50 rated states

People enjoy working here

Good employer

Recommended by parents

Learn more about State of Arkansasexternal

$45K - $74K/yr

Full-time

Retirement

Posted 5 days ago

Job description

Position Number: 22101208
County: Pulaski
Posting End Date: August 27, 2026
The ARIES System Support Specialist is responsible for a wide range of activities related to supporting the Arkansas Integrated Eligibility Systems (ARIES) such as conducting analysis to determine if the system is functioning according to design. Monitoring support Log tickets and workload dashboards. Providing technical assistance to ARIES users internal and external. Creating and maintaining critical documents such as Job Aides, Interim Processes and Temporary Operating Precesses. Ensuring the the system is designed according the ADHS requirements.
Preferred Qualifications:
Two years of experience determining eligibility for SNAP, TEA and Healthcare using the Arkansas Integrated Eligibility System (ARIES).
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: User Support - Career-path
Classification: User Support Specialist
Class Code: IUS04P
Pay Grade: IST02
Salary Range: $45,392 - $74,060
Job Summary
The User Support Specialist provides technical support and assistance to agency personnel in the use, configuration, and troubleshooting of computer hardware, software applications, operating systems, and mobile technologies. This role serves as the first point of contact for end-user issues and plays a critical role in maintaining the smooth operation of IT systems within a state agency environment.
Primary Responsibilities
Provide first-level technical support for users via phone, email, remote access tools, or in-person.
Troubleshoot and resolve issues related to desktops, laptops, printers, software, and network connectivity.
Assist with setup, configuration, and maintenance of user devices and peripheral equipment.
Maintain accurate records of support tickets, resolutions, and hardware/software inventory.
Educate and guide end-users on system features, best practices, and cybersecurity awareness.
Escalate unresolved or complex issues to senior IT staff or specialized technical teams.
Coordinate with vendors and IT procurement for hardware replacement and warranty claims.
Participate in agency-wide IT rollouts, migrations, and software deployment initiatives.
Support account management activities including password resets and permission configurations.
Assist with documentation development including support guides and user manuals.
Maintain compliance with state technology policies and data security protocols.
Knowledge and Skills
Strong technical troubleshooting skills with knowledge of common operating systems and applications.
Basic understanding of networking, hardware, and software configurations.
Effective communication skills for user interactions, including technical explanations.
Ability to work independently and as part of a team.
Strong attention to detail and commitment to providing high-quality customer service.
Minimum Qualifications
At least one year of experience in a technical support role.
Licensure/Certifications
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
State of Arkansas logo

About State of Arkansas

Sourced by ZipRecruiter

The "State of Arkansas" is not a company but the governmental body of the U.S. state of Arkansas. Its primary operations are situated in the state's capital, Little Rock. As a governmental entity, its services span various domains including education, health, businesses, transportation, and environment, among others. Its mission revolves around serving the needs of the Arkansas citizens, ensuring their safety, health and welfare, overseeing the state's resources, and contributing to the overall prosperity and quality of life in the state. The state government has achieved various milestones improving the local infrastructure, health facilities, and implementing progressive policies for the betterment of the communities.

Company size

10,000+ Employees

Headquarters location

Little Rock, AR, US

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