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Advanced Technical Support Specialist Jobs (NOW HIRING)

Kuka AG

Advanced Technical Support Specialist

Denver, NY · On-site

$72K - $90K/yr

Make an Impact with Healthcare Technology Jobs That Matter The Advanced Technical Support Specialist provides 24-hour advanced technical support for all of Swisslog Healthcare personnel and customers ...

Kuka AG

Advanced Technical Support Specialist

Denver, NY · On-site

$72K - $90K/yr

Make an Impact with Healthcare Technology Jobs That Matter The Advanced Technical Support Specialist provides 24-hour advanced technical support for all of Swisslog Healthcare personnel and customers ...

iMotions

Technical Support Specialist

Boston, MA

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... We work with a diverse, global clientele, for whom we provide the advanced technology and knowledge ...

nLeague

Technical support

Atlanta, GA · On-site

This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. Technical Skills - experience and knowledge which include the following

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... Advanced Windows user * Linux experience is a plus * Ability to speak Spanish is a plus * 50-75 ...

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Jazwares

Technical Support Specialist

Plantation, FL · On-site

As a Technical Support Specialist, you will be responsible for ensuring timely resolution of ... Provide advanced technical support and assistance to end users, including escalated support for ...

Jazwares

Technical Support Specialist

Los Angeles, CA · On-site

As a Technical Support Specialist, you will be responsible for ensuring timely resolution of ... Provide advanced technical support and assistance to end users, including escalated support for ...

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How much do advanced technical support specialist jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for advanced technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What does a technical support specialist do?

A technical support specialist provides assistance to users experiencing hardware or software issues, troubleshooting problems, and resolving technical questions. They often use diagnostic tools, communicate with customers via phone or chat, and may document solutions for future reference.

What are Advanced Technical Support Specialists?

Advanced Technical Support Specialists are IT professionals who provide high-level technical assistance and troubleshooting for complex hardware, software, or network issues. They typically handle escalated problems that frontline support teams cannot resolve, working directly with customers or internal staff. Their responsibilities often include diagnosing technical issues, implementing solutions, and sometimes training or mentoring junior technicians. Advanced Technical Support Specialists may also collaborate with product development teams to identify and fix recurring problems. Their expertise ensures efficient resolution of technical challenges, minimizing downtime and improving user satisfaction.

What are some common challenges faced by Advanced Technical Support Specialists, and how can they be managed effectively?

Advanced Technical Support Specialists often encounter complex technical issues that require thorough troubleshooting and collaboration with cross-functional teams, such as engineering or development. Managing high ticket volumes while maintaining quality and customer satisfaction can be demanding. Staying current with evolving technologies and documentation practices is key to success. Building strong communication skills and leveraging knowledge bases help specialists resolve issues efficiently and contribute to continuous improvement within the support team.

What are the key skills and qualifications needed to thrive as an Advanced Technical Support Specialist, and why are they important?

To thrive as an Advanced Technical Support Specialist, you need strong troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote diagnostics tools, and CRM software is commonly required. Excellent communication, patience, and problem-solving skills help you resolve complex technical issues and guide users effectively. These skills and qualities are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining efficient IT operations.

Is AI replacing tech support?

Advanced Technical Support Specialists use their technical knowledge and problem-solving skills to assist users, but AI tools are increasingly used to automate routine tasks and initial troubleshooting. AI can handle simple issues, allowing support staff to focus on more complex problems that require human judgment and communication. The role evolves with technology, emphasizing skills in customer service, technical expertise, and familiarity with AI tools.

What is the highest salary for technical support?

The highest salaries for Advanced Technical Support Specialists can exceed $80,000 to $100,000 annually, especially for those with extensive experience, specialized skills, or certifications in areas like networking or cybersecurity. Salaries vary based on industry, location, and company size, with senior roles and those in high-demand sectors earning the most.
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Advanced Technical Support Specialist jobs near you

Advanced Technical Support Specialist

Kuka AG

Denver, NY • On-site

$72K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Make an Impact with Healthcare Technology Jobs That Matter
The Advanced Technical Support Specialist provides 24-hour advanced technical support for all of Swisslog Healthcare personnel and customers as scheduled, responding to after-hours customer requests as needed.
This individual serves as a member of specialized technical support staff to provide input, direction, and training to all levels of Customer Support Engineers; provides factory level technical assistance and advanced product training to all Swisslog Healthcare customers and employees; and provides additional technical and administrative services to customers as needed. Serves on a special project startup team as a "service project manager" to endure the successful completion of large and special projects.
Make an impact
  • Provide scheduled preventive maintenance services to contract customers in assigned area.
  • Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
  • Provide or assist with start-up services on Swisslog Healthcare products as required, working closely with the assigned Installation Specialists.
  • Provide advanced factory training to Swisslog Healthcare employees and customers on system operation and maintenance, either at the Training Center in Denver and/or at an onsite customer location.
  • Promote parts orders, provide recommended parts lists to clients, and recommend inventory stocking levels to customers as required.
  • Conduct periodic customer care visits to monitor product performance and customer satisfaction.
  • Maintain accountability/inventory of assigned spare parts "crash kit" and customers' consignment inventories (in cases where inventories are contractually maintained by Swisslog Healthcare).
  • Assist customers with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
  • Ensure that required administrative paperwork, especially Mobile Service Work Orders, Expense Reports and Downtime Reports, are properly filled out and processed in a timely manner.
  • Communicate, and share information with other internal teams as needed, including sales and support, project management, and engineering.
  • Adhere to and strictly enforce all company safety policies and procedures
  • Handle, by telephone or in writing, inquiries concerning the operation and troubleshooting of Swisslog Healthcare systems.
  • Participate in engineering design reviews and recommend product improvements.
  • Report concerns on system performance from the field; participate in brainstorming sessions to solve difficult issues.
  • Act as lead technical contact on special projects, and work closely with the special projects engineering group from system design through installation.
  • Travel to customer sites to assist junior Customer Support Engineers in troubleshooting difficult problems or critical failures.
  • Conduct formal classroom training on Swisslog Healthcare systems layout, installation, startup and ongoing maintenance at the corporate training facility, and at customer locations as assigned/required.
  • Maintain/validate training manuals and materials to reflect current and past engineering changes as assigned/required.
  • Maintain equipment in the Denver training facility as assigned/required.
  • Carry pager, cell phone and be available to respond to after-hours requests for technical support, to include telephone technical support, remote modem diagnostics, emergency parts shipments, etc., as assigned/required.
  • Perform other duties, as assigned.

What you need to succeed
  • A.S degree in Electronic Engineering Technology, Vocational school, related 4 years military experience, or equivalent.
  • Ability to read blue print, schematics and wiring diagrams to extract necessary technical information.
  • Exceptional interpersonal and skills (customer service skills).
  • Exceptional written and verbal communication skills.
  • Minimum of 5 years experience with various Swisslog Healthcare products, including installation, startup, and service.

Desirable, but not Essential:
  • Bachelor of Science degree in Electronics Engineering Technology or similar.
  • Computer networking experience.

Compensation: Target salary range for this position is $72,600 - $90,000, plus overtime and on-call pay. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).
Equal Opportunity Employer
Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.
Swisslog's FMLA policy can be found at:
http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.
Our Vision: Lead Change for Better Care
Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we're committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.

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