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Advanced Technical Support Specialist Jobs (NOW HIRING)

INNIO

Advanced Technical Support Specialist

TX · Remote

The Engine Support Specialist is a key member of INNIO's global Technical Support organization, providing high-quality technical support to customers across direct and indirect markets in the ...

Innio

Advanced Technical Support Specialist

TX · Remote

The Engine Support Specialist is a key member of INNIO's global Technical Support organization, providing high-quality technical support to customers across direct and indirect markets in the ...

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... We work with a diverse, global clientele, for whom we provide the advanced technology and knowledge ...

iMotions

Technical Support Specialist

Boston, MA

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... We work with a diverse, global clientele, for whom we provide the advanced technology and knowledge ...

nLeague

Technical support

Atlanta, GA · On-site

This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. Technical Skills - experience and knowledge which include the following

Jobgether

Our partner is looking for a Technical Support Specialist based in Netherlands. This is an exciting ... Interest in developing expertise within more advanced technical support environments. Nice to have:

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... Advanced Windows user * Linux experience is a plus * Ability to speak Spanish is a plus * 50-75 ...

RemX

Be Seen First

Technical Support Specialist

Akron, NY · On-site

$25/hr

Technical Support Specialist Akron, NY $25/hour Monday-Friday | 8:00 AM - 5:00 PM Contract-to-Hire ... advanced manufacturing equipment. Key Responsibilities * Provide technical support and ...

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How much do advanced technical support specialist jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for advanced technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What does a technical support specialist do?

A technical support specialist provides assistance to users experiencing hardware or software issues, troubleshooting problems, and resolving technical questions. They often use diagnostic tools, communicate with customers via phone or chat, and may document solutions for future reference.

What are Advanced Technical Support Specialists?

Advanced Technical Support Specialists are IT professionals who provide high-level technical assistance and troubleshooting for complex hardware, software, or network issues. They typically handle escalated problems that frontline support teams cannot resolve, working directly with customers or internal staff. Their responsibilities often include diagnosing technical issues, implementing solutions, and sometimes training or mentoring junior technicians. Advanced Technical Support Specialists may also collaborate with product development teams to identify and fix recurring problems. Their expertise ensures efficient resolution of technical challenges, minimizing downtime and improving user satisfaction.

What are some common challenges faced by Advanced Technical Support Specialists, and how can they be managed effectively?

Advanced Technical Support Specialists often encounter complex technical issues that require thorough troubleshooting and collaboration with cross-functional teams, such as engineering or development. Managing high ticket volumes while maintaining quality and customer satisfaction can be demanding. Staying current with evolving technologies and documentation practices is key to success. Building strong communication skills and leveraging knowledge bases help specialists resolve issues efficiently and contribute to continuous improvement within the support team.

What are the key skills and qualifications needed to thrive as an Advanced Technical Support Specialist, and why are they important?

To thrive as an Advanced Technical Support Specialist, you need strong troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote diagnostics tools, and CRM software is commonly required. Excellent communication, patience, and problem-solving skills help you resolve complex technical issues and guide users effectively. These skills and qualities are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining efficient IT operations.

Is AI replacing tech support?

Advanced Technical Support Specialists use their technical knowledge and problem-solving skills to assist users, but AI tools are increasingly used to automate routine tasks and initial troubleshooting. AI can handle simple issues, allowing support staff to focus on more complex problems that require human judgment and communication. The role evolves with technology, emphasizing skills in customer service, technical expertise, and familiarity with AI tools.

What is the highest salary for technical support?

The highest salaries for Advanced Technical Support Specialists can exceed $80,000 to $100,000 annually, especially for those with extensive experience, specialized skills, or certifications in areas like networking or cybersecurity. Salaries vary based on industry, location, and company size, with senior roles and those in high-demand sectors earning the most.
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Advanced Technical Support Specialist jobs near you
Infographic showing various Advanced Technical Support Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.
Advanced Technical Support Specialist

Advanced Technical Support Specialist

Goldbelt Apex

Fort Detrick, MD

$34 - $36/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices. 

Summary:

The Advanced Technical Support Specialist assists in the execution, documentation, and troubleshooting of laboratory techniques including PCR, immunoassays, and high-throughput screening in support of diagnostics and medical countermeasure development. Provides high-level technical assistance in support of complex laboratory procedures across a range of diagnostic and research platforms.

Responsibilities

Essential Job Functions:

  • Conduct advanced laboratory assays with minimal supervision.
  • Maintain detailed records and logs for regulatory compliance.
  • Assist in troubleshooting instrument and assay issues.
  • Support sample preparation and biospecimen management.
  • Participate in SOP development and lab audits.
Qualifications

Necessary Skills and Knowledge:

  • Strong foundation in molecular and immunological assays.
  • Familiarity with sample tracking and laboratory information systems.
  • Knowledge of regulatory and biosafety procedures.
  • Excellent organizational skills and attention to detail.

Minimum Qualifications:

  • Bachelor's degree in laboratory sciences or life sciences.
  • Minimum 4+ years in a biomedical or diagnostic laboratory setting.
  • Ability to obtain and maintain a SECRET security clearance eligibility, with no access to classified information, is required.
  • Enroll in the Personnel Reliability Program (PRP), if required.

Preferred Qualifications:

  • ACTIVE SECRET is preferred
  • Associate degree with additional experience accepted.

Pay and Benefits

The salary range for this position is $34.00 to $36.00 hourly.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Employment Type: FULL_TIME

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