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Advanced Technical Support Specialist Jobs (NOW HIRING)

nLeague

Technical support

Atlanta, GA · On-site

This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. Technical Skills - experience and knowledge which include the following

DeLaval

Technical Support Specialist

Waunakee, WI · On-site

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... Advanced Windows user * Linux experience is a plus * Ability to speak Spanish is a plus * 50-75 ...

Entergy

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.* JOB PURPOSE/SUMMARY: Responsible for ...

Biolite

Technical Support Specialist I

Midvale, UT · On-site

$20 - $23/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... advanced technical roles within Customer Support. To Apply: * Please include a cover letter ...

Biolite

Technical Support Specialist I

Midvale, UT · On-site

$20 - $23/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... advanced technical roles within Customer Support. To Apply: * Please include a cover letter ...

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How much do advanced technical support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for advanced technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is an advanced technical support specialist?

Advanced Technical Support Specialists are IT professionals who provide high-level technical assistance and troubleshooting for complex hardware, software, or network issues. They typically handle escalated problems that frontline support teams cannot resolve, working directly with customers or internal staff. Their responsibilities often include diagnosing technical issues, implementing solutions, and sometimes training or mentoring junior technicians. Advanced Technical Support Specialists may also collaborate with product development teams to identify and fix recurring problems. Their expertise ensures efficient resolution of technical challenges, minimizing downtime and improving user satisfaction.

What are some common challenges faced by advanced technical support specialists, and how can they be managed effectively?

Advanced Technical Support Specialists often encounter complex technical issues that require thorough troubleshooting and collaboration with cross-functional teams, such as engineering or development. Managing high ticket volumes while maintaining quality and customer satisfaction can be demanding. Staying current with evolving technologies and documentation practices is key to success. Building strong communication skills and leveraging knowledge bases help specialists resolve issues efficiently and contribute to continuous improvement within the support team.

What are the key skills and qualifications needed to thrive as an advanced technical support specialist, and why are they important?

To thrive as an Advanced Technical Support Specialist, you need strong troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote diagnostics tools, and CRM software is commonly required. Excellent communication, patience, and problem-solving skills help you resolve complex technical issues and guide users effectively. These skills and qualities are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining efficient IT operations.
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Advanced Technical Support Specialist jobs near you
Infographic showing various Advanced Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Advanced Technical Support Specialist

INNIO

Bristol, PA • On-site

Full-time

Re-posted 18 days ago

Job description

The INNIO Advantage:
By combining a rich legacy in power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with our powerful Jenbacher and Waukesha engines, which can be found in approximately 100 countries as of December 31, 2025. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
Northeast Energy Systems ("NES") and Western Energy Systems ("WES"), a division of INNIO, provide fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.
NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields -results-focused professionals with the skills to achieve project goals across multiple industries.
Essential Responsibilities:
Ability to read, interpret safety documents, schematics and other mechanical/electrical diagrams
Experienced in troubleshooting mechanical and electrical systems of an engine and/or generator.
The ability to work well as part of a team.
Strong computer skills including Microsoft Word, Excel, Outlook
Must have a positive attitude, strong work ethic and desire to succeed.
Must be able to communicate via telephone & email
Qualification Requirements:
Strong customer service mindset and strong skills to drive, support,
Empower and inspire the Service teams and Customers +5 years' experience in a technical role
Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by
strong business acumen including basic IT skills
Willingness to work in shift model and on call
Experience working with electrical or mechanical systems
Fluency in English a must
Good interpersonal skills
Job specific knowledge:
Strong communication skills...experienced in customer communications
Boundaryless and multi-culture working mindset and team player
Able to work efficiently without direct supervision
Preferred:
Multi-year working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
Jenbacher training certifications: FTB, FTA, CT1, CT2, MR
Mechanical/electrical RCA research and analysis exposure
Previous field experience a bonus
Employment Type: Experienced

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