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Advanced Technical Support Specialist Jobs (NOW HIRING)

Biolite

Technical Support Specialist I

Midvale, UT · On-site

$20 - $23/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... advanced technical roles within Customer Support. To Apply: * Please include a cover letter ...

Graco

Technical Support Specialist

Rogers, MN

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

CNM LLP

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

NE06 Position Summary The Technical Support Specialist provides advanced Tier 2 support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise ...

Chess

Technical Support Specialist

Albuquerque, NM

$23.08 - $28.85/hr

NE06 Position Summary The Technical Support Specialist provides advanced Tier 2 support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise ...

Weekday AI

Technical Support Specialist

Allen, TX

$25 - $27/hr

... in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support ... Specialist II who possesses strong expertise in networking, Linux, Windows Server, and ...

AutoStore

Technical Support Specialist

Salem, NH

AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ... As a Technical Support Specialist, your key role is to provide technical assistance and support to ...

New

Dynamic Campus

Technical Support Specialist

Tiffin, OH · On-site

Technical Support Specialist | Tiffin University | Tiffin, OH At our partner institution at Tiffin University, the Technical Support Specialist is responsible for the day-to-day operation of the ...

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Advanced Technical Support Specialist information

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How much do advanced technical support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for advanced technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is an advanced technical support specialist?

Advanced Technical Support Specialists are IT professionals who provide high-level technical assistance and troubleshooting for complex hardware, software, or network issues. They typically handle escalated problems that frontline support teams cannot resolve, working directly with customers or internal staff. Their responsibilities often include diagnosing technical issues, implementing solutions, and sometimes training or mentoring junior technicians. Advanced Technical Support Specialists may also collaborate with product development teams to identify and fix recurring problems. Their expertise ensures efficient resolution of technical challenges, minimizing downtime and improving user satisfaction.

What are some common challenges faced by advanced technical support specialists, and how can they be managed effectively?

Advanced Technical Support Specialists often encounter complex technical issues that require thorough troubleshooting and collaboration with cross-functional teams, such as engineering or development. Managing high ticket volumes while maintaining quality and customer satisfaction can be demanding. Staying current with evolving technologies and documentation practices is key to success. Building strong communication skills and leveraging knowledge bases help specialists resolve issues efficiently and contribute to continuous improvement within the support team.

What are the key skills and qualifications needed to thrive as an advanced technical support specialist, and why are they important?

To thrive as an Advanced Technical Support Specialist, you need strong troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote diagnostics tools, and CRM software is commonly required. Excellent communication, patience, and problem-solving skills help you resolve complex technical issues and guide users effectively. These skills and qualities are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining efficient IT operations.
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Advanced Technical Support Specialist jobs near you
Infographic showing various Advanced Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Dynamic Campus

Mount Vernon, IA • On-site

Other

Re-posted 4 days ago

Job description

Technical Support Specialist | Cornell College | Mount Vernon, IA
At our partner institution at Cornell College
The Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user's inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.
Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
Duties and Responsibilities:
  • Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance.
  • Maintain and develop documentation relative to hardware and software inventory.
  • Work with users to analyze, troubleshoot, and repair computer hardware and software.
  • Assist users with the use of supported hardware, software and peripherals.
  • Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment.
  • Assist with projects and maintenance.
  • Provide support for printer and copier related issues.
  • Attend and actively participate in regular team meetings.
  • Review, input, and update service tickets from the centralized ticketing system.
  • Knowledge of troubleshooting procedures and good analytical skills.
  • Proficient in all skills, policies, procedures and protocol required to complete assigned tasks.
  • Keep abreast of industry technologies to enhance technical skills.
  • Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Other duties as assigned.
Requirements:
  • Minimum Associates degree in Information Technology or equivalent experience.
  • Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.
  • Basic experience with network equipment and troubleshooting is a plus.
  • Ability to adjust work schedule to business needs
  • Must be able to lift 50 lbs. as need to move equipment across the campus environment
  • Must be able to sit long periods at a time and or stand long periods at a time
  • Ability to absorb and retain information quickly.
  • Ability to present information in a user-friendly language.
  • Self-motivated and directed.
  • Ability to effectively prioritize and execute tasks.
  • Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.

Dynamic Campus Core Values
BE A:
Servant Leader
Team Player
Accountable
Act with the highest integrity
Provide excellent customer service
Find solutions not problems

Apply