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Advanced Technical Support Specialist Jobs (NOW HIRING)

AutoStore

Technical Support Specialist

Salem, NH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ... As a Technical Support Specialist, your key role is to provide technical assistance and support to ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

Techoundsllc

Technical Support Specialist

Camarillo, CA

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Coordinate with vendors and external support partners for escalated issues or advanced system ...

Techoundsllc

Technical Support Specialist

Camarillo, CA

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Coordinate with vendors and external support partners for escalated issues or advanced system ...

Saalex

$45K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday) Overview We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within ...

Fathom Mfg

Lead Tech Support Specialist

Hartland, WI · On-site

$80K - $100K/yr

The Lead Technical Support Specialist is responsible for providing advanced technical support, leading day-to-day operations, and serving as an escalation point for complex technology issues across ...

Techoundsllc

Technical Support Specialist

Camarillo, CA

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Coordinate with vendors and external support partners for escalated issues or advanced system ...

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How much do advanced technical support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for advanced technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is an advanced technical support specialist?

Advanced Technical Support Specialists are IT professionals who provide high-level technical assistance and troubleshooting for complex hardware, software, or network issues. They typically handle escalated problems that frontline support teams cannot resolve, working directly with customers or internal staff. Their responsibilities often include diagnosing technical issues, implementing solutions, and sometimes training or mentoring junior technicians. Advanced Technical Support Specialists may also collaborate with product development teams to identify and fix recurring problems. Their expertise ensures efficient resolution of technical challenges, minimizing downtime and improving user satisfaction.

What are some common challenges faced by advanced technical support specialists, and how can they be managed effectively?

Advanced Technical Support Specialists often encounter complex technical issues that require thorough troubleshooting and collaboration with cross-functional teams, such as engineering or development. Managing high ticket volumes while maintaining quality and customer satisfaction can be demanding. Staying current with evolving technologies and documentation practices is key to success. Building strong communication skills and leveraging knowledge bases help specialists resolve issues efficiently and contribute to continuous improvement within the support team.

What are the key skills and qualifications needed to thrive as an advanced technical support specialist, and why are they important?

To thrive as an Advanced Technical Support Specialist, you need strong troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote diagnostics tools, and CRM software is commonly required. Excellent communication, patience, and problem-solving skills help you resolve complex technical issues and guide users effectively. These skills and qualities are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining efficient IT operations.
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Advanced Technical Support Specialist jobs near you
Infographic showing various Advanced Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

OverDrive, Inc.

Cleveland, OH • Hybrid

Full-time

Posted 18 days ago

Job description

Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OH 
We are in a hybrid schedule, 2 days on campus and 3 days WFH

The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.

Responsibilities:

  • Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
  • Work with the Content Services teams to report, test, and correct content file issues.
  • Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
  • Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
  • Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
  • Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
  • Support standard cases and escalate complex issues to higher-level specialists.
  • Demonstrate ownership of assigned cases and ensure timely resolution. 

Requirements:

  • Bachelor’s Degree or equivalent experience. 
  • 0-3 years’ of related experience.
  • Customer service experience, preferably in a technical environment.
  • Effective communication skills with end users, partners, and team members.
  • Ability to communicate technical processes verbally and in writing.
  • Detail oriented with strong technical aptitude.
  • Problem solving skills.
  • Excellent computer proficiency, including Microsoft Office Suite.
  • Ability to speak and / or write in multiple languages preferred.
  • Knowledge of books and / or mobile devices preferred.
  • Ability to manage time effectively and prioritize tasks.
  • Willingness to learn and adapt to new technologies and processes.

What’s Next:

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

Apply