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Advanced Technical Support Specialist Jobs (NOW HIRING)

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Coordinate with vendors and external support partners for escalated issues or advanced system ...

POSRG

Technical Support Specialist

Wauconda, IL

$55K - $65K/yr

TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Coordinate with vendors and external support partners for escalated issues or advanced system ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$111.75/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... Coordinate with vendors and external support partners for escalated issues or advanced system ...

Saalex

$45 - $85/hr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...

Fathom Mfg

Lead Tech Support Specialist

Hartland, WI · On-site

$80K - $100K/yr

The Lead Technical Support Specialist is responsible for providing advanced technical support, leading day-to-day operations, and serving as an escalation point for complex technology issues across ...

Socket.dev

Technical Support Specialist

Carrollton, TX · On-site

$55 - $75/hr

As a global leader in advanced liquid cooling solutions, were powering the future of AI, edge ... We are seeking a technically skilled and hands-on Technical Support Specialist to join our Global ...

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Advanced Technical Support Specialist information

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How much do advanced technical support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for advanced technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is an advanced technical support specialist?

Advanced Technical Support Specialists are IT professionals who provide high-level technical assistance and troubleshooting for complex hardware, software, or network issues. They typically handle escalated problems that frontline support teams cannot resolve, working directly with customers or internal staff. Their responsibilities often include diagnosing technical issues, implementing solutions, and sometimes training or mentoring junior technicians. Advanced Technical Support Specialists may also collaborate with product development teams to identify and fix recurring problems. Their expertise ensures efficient resolution of technical challenges, minimizing downtime and improving user satisfaction.

What are some common challenges faced by advanced technical support specialists, and how can they be managed effectively?

Advanced Technical Support Specialists often encounter complex technical issues that require thorough troubleshooting and collaboration with cross-functional teams, such as engineering or development. Managing high ticket volumes while maintaining quality and customer satisfaction can be demanding. Staying current with evolving technologies and documentation practices is key to success. Building strong communication skills and leveraging knowledge bases help specialists resolve issues efficiently and contribute to continuous improvement within the support team.

What are the key skills and qualifications needed to thrive as an advanced technical support specialist, and why are they important?

To thrive as an Advanced Technical Support Specialist, you need strong troubleshooting abilities, deep knowledge of operating systems and networks, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote diagnostics tools, and CRM software is commonly required. Excellent communication, patience, and problem-solving skills help you resolve complex technical issues and guide users effectively. These skills and qualities are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining efficient IT operations.
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Advanced Technical Support Specialist jobs near you
Infographic showing various Advanced Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

TIER4 GROUP

Franklin, WI • On-site

Contractor

Re-posted 17 days ago

Job description

Position: Technical Support Specialist

Location: Franklin, WI (Onsite/Hybrid)

Duration: 18-month contract

Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a Fortune 500 company!


About the Role:

Our Fortune 500 client is seeking multiple Technical Support Specialists to join their growing team in Franklin, WI. This contract role offers the potential to get your foot in the door with a great organization. After completing a paid 7-week onsite training program, you’ll have the flexibility to work hybrid or remotely based on your shift.


Responsibilities:

  • Provide technical support via phone and chat in a contact center environment.
  • Troubleshoot hardware, software, and connectivity issues remotely.
  • Support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.
  • Handle approximately 25 customer interactions per day as the single point of contact for technical issues.
  • Maintain high standards in customer service, meeting key performance indicators (KPIs) such as attendance, first-contact resolution, and quality.


Training Period:

  • Duration: 7 weeks (onsite in Franklin, WI)
  • Schedule: Monday–Friday, 8:00 AM – 4:30 PM
  • Candidates must attend the full training period without planned time off.


Shift Details:

Available Shifts: 1st, 2nd, 3rd, and weekends

  • Final schedules will be based on availability forms submitted during the application. Ensure these forms reflect your full availability and planned time off, as incomplete information may impact selection.

Post-Training Hybrid/Remote Options:

  • Day Shifts (6 AM – 6 PM, Mon–Fri): Hybrid work (onsite Mon-Wed, remote Thu-Fri).
  • Evening/Weekend Shifts: Fully remote.


Qualifications:

Education: High School Diploma or GED required; Associate degree or equivalent experience preferred.

Technical Skills:

  • Proficiency with MS Office, Outlook, and troubleshooting hardware/software issues.
  • Experience using remote support tools.

Soft Skills:

  • Strong verbal and written communication with excellent customer service skills.
  • Analytical problem-solving ability and attention to detail.
  • Adaptability in a dynamic technical environment.


Interview Process:

  • One-hour video interview.