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User Support Analyst Jobs (NOW HIRING)

State of Arkansas

USER SUPPORT ANALYST

Little Rock, AR · On-site

$54K - $89K/yr

User Support Analyst Class Code: IUS01P Pay Grade: IST04 Salary Range: $54,924 - $89,613 Job Summary The User Support Analyst provides technical assistance to users by identifying, troubleshooting ...

Sidley Austin LLP

User Support Analyst

New York, NY · On-site

$80K - $102K/yr

Summary The User Support Analyst is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints ...

Sidley

User Support Analyst

San Diego, CA

$72K - $94K/yr

The User Support Analyst delivers Level II hardware, software, and AV meeting support, resolving a wide range of technical issues and service requests. This role requires a proactive, self-starting ...

92nd Street Y

User Support Analyst

Manhattan, NY

$75K - $80K/yr

The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering timely ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering ...

Action Personnel

User Support Analyst

Manhattan, NY

The User Support Analyst provides technical support and guidance to users experiencing issues with computer hardware, software, and peripheral equipment. This role serves as a key point of contact ...

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Mto

User Support Analyst I

Los Angeles, CA · Hybrid

$38 - $39.50/hr

User Support Analyst I Position Type: Full Time Non-exempt On-site (in-office) (3PM - Midnight Shift) Location: LA Residency Requirements: Washington D.C.: For all positions based in the Washington ...

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User Support Analyst information

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$74.8K

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How much do user support analyst jobs pay per year?

As of Jun 24, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a user support analyst?

A user support analyst is a professional who provides technical assistance and troubleshooting for software, hardware, and network issues faced by users. They often work in IT support teams, use ticketing systems, and require strong communication skills to resolve user problems efficiently.

What jobs in the US pay 300,000 a year?

For a User Support Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, or senior roles in finance and technology that require extensive experience, advanced skills, and certifications. Most roles paying this salary involve leadership, technical expertise, or business development responsibilities.

What are the key skills and qualifications needed to thrive as a User Support Analyst, and why are they important?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What jobs will boom in 2026?

User Support Analysts are expected to see growth as companies increasingly rely on technology and customer service. Skills in troubleshooting, communication, and familiarity with help desk software will be valuable, and certifications like CompTIA A+ can enhance job prospects. Overall, roles in IT support and technical assistance are projected to expand in the coming years.

What does a User Support Analyst do?

A User Support Analyst assists end-users with technical issues related to computer systems, software, and hardware. They respond to inquiries, troubleshoot problems, and guide users through solutions, often via phone, email, or chat. Additionally, they may document issues, escalate complex problems to higher-level IT staff, and contribute to maintaining support knowledge bases. Their goal is to ensure users can efficiently use technology tools and minimize downtime.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than entry-level IT roles due to specialized cybersecurity skills and certifications. Salaries vary based on experience, location, and employer, but the role is generally considered well-compensated within the cybersecurity field.

What are some common challenges faced by User Support Analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.
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What states have the most User Support Analyst jobs? States with the most job openings for User Support Analyst jobs include:
What job categories do people searching User Support Analyst jobs look for? The top searched job categories for User Support Analyst jobs are:
What are popular job titles related to User Support Analyst jobs? For User Support Analyst jobs, the most frequently searched job titles are:
User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

User Support Analyst

The Greater Cincinnati School Application Consortium

Cincinnati, OH • On-site

Full-time

Posted 20 days ago

Job description

Position Type:
Information Technology (IT)
Date Posted:
8/6/2025
Location:
Community Building
District:
Winton Woods City Schools
** User Support Analyst **
Job Overview:
Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues.
User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.
Successful candidates will:
  • demonstrate technical expertise in the IT systems the district uses, or equivalent systems.
  • continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity.
  • have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues.
  • be required to work independently with a resilient mindset.
  • possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building.
  • conduct themselves with professionalism and adhere to workplace norms.
  • self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized.
  • practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential.

Preferred Experience:
  • Prior experience in K-12 education technology support a plus.
  • Familiarity with Google Workspace, Windows / ios environments, networking and classroom technology.
  • Experience with help desk ticketing systems and remote support tools
  • Industry certifications

How to Apply:
Interested candidates should submit their application and resume through Frontline at the following link: Frontline . Applications will be reviewed on a rolling basis, and the position will remain open until filled.
The Winton Woods City School District provides equal educational, vocational, and employment opportunities for all people without regard to race, gender, ethnicity, color, age, disability, religion, national origin, creed, sexual orientation, or affiliation with a union or professional organization. The District is in compliance with Title VI, Title IX and Section 504 of the Vocational Rehabilitation Act.

Apply