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User Support Analyst Jobs (NOW HIRING)

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. Everforth ECS is seeking a User Support Analyst to support a growing program on ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. Everforth ECS is seeking a User Support Analyst to support a growing program on ...

Rehrig Pacific

User Support Analyst

Monterey Park, CA · Hybrid

Role Description The User Support Analyst provides responsive, business-focused technology support for employees at the Monterey Park location and for users who are part of national teams, including ...

Core BTS, Inc.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving ...

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User Support Analyst information

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$47K

$74.8K

$110K

How much do user support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

Is a user support analyst a good job?

A user support analyst is a role that involves assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. It often requires strong communication skills, technical knowledge, and familiarity with support tools like ticketing systems; the job can offer stable employment and opportunities for skill development.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing issues with hardware, software, or network systems. They diagnose problems, offer solutions, and may document support cases using help desk tools, often working in IT support environments with a focus on customer service and technical knowledge.
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User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

User Support Analyst

The Greater Cincinnati School Application Consortium

Cincinnati, OH • On-site

Full-time

Re-posted 21 days ago

Job description

Position Type:
Information Technology (IT)
Date Posted:
8/6/2025
Location:
Community Building
District:
Winton Woods City Schools
** User Support Analyst **
Job Overview:
Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues.
User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.
Successful candidates will:
  • demonstrate technical expertise in the IT systems the district uses, or equivalent systems.
  • continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity.
  • have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues.
  • be required to work independently with a resilient mindset.
  • possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building.
  • conduct themselves with professionalism and adhere to workplace norms.
  • self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized.
  • practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential.

Preferred Experience:
  • Prior experience in K-12 education technology support a plus.
  • Familiarity with Google Workspace, Windows / ios environments, networking and classroom technology.
  • Experience with help desk ticketing systems and remote support tools
  • Industry certifications

How to Apply:
Interested candidates should submit their application and resume through Frontline at the following link: Frontline . Applications will be reviewed on a rolling basis, and the position will remain open until filled.
The Winton Woods City School District provides equal educational, vocational, and employment opportunities for all people without regard to race, gender, ethnicity, color, age, disability, religion, national origin, creed, sexual orientation, or affiliation with a union or professional organization. The District is in compliance with Title VI, Title IX and Section 504 of the Vocational Rehabilitation Act.

Apply