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User Support Analyst Jobs (NOW HIRING)

92nd Street Y

User Support Analyst

Manhattan, NY

$75K - $80K/yr

User Support Analyst ID 2026-2117 Department 92NY Technology [19] Position Type Permanent - Full Time Job Summary The User Support Analyst will have experience supporting laptop and desktop computing ...

92nd Street Y

User Support Analyst

Manhattan, NY

$75K - $80K/yr

The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering timely ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering ...

92nd Street Y

User Support Analyst

Manhattan, NY · On-site

$75K - $80K/yr

Job Summary The User Support Analyst will have experience supporting laptop and desktop computing environments, classroom technology, and specialized IT solutions. This role is skilled in delivering ...

All Lines Technology

User Support Analyst

Pittsburgh, PA · On-site

We are seeking a highly organized and customer-focused Support Analyst. This role is critical in ... Escalate technical issues and user concerns to the appropriate teams promptly. * Track and document ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

All Lines Technology

User Support Analyst

Pittsburgh, PA · On-site

We are seeking a highly organized and customer-focused Support Analyst. This role is critical in ... Escalate technical issues and user concerns to the appropriate teams promptly. * Track and document ...

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

Dartmouth College

User Support Analyst

Hanover, NH · On-site

Position Details Position Information Posting date 05/21/2026 Closing date Open Until Filled Yes Position Number 1129096 Position Title User Support Analyst Hiring Range Minimum $26.92 Hiring Range ...

CFS

End User Support Analyst

Columbus, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Westerville, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Westerville, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Blacklick, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

CFS

End User Support Analyst

Columbus, OH · On-site

$25 - $30/hr

Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $25 - $30/hr Job Summary We are seeking an End User Services Analyst II to provide technical support for end users by diagnosing and resolving hardware ...

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$47K

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How much do user support analyst jobs pay per year?

As of May 30, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a User Support Analyst, and why are they important?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by User Support Analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

What does a User Support Analyst do?

A User Support Analyst assists end-users with technical issues related to computer systems, software, and hardware. They respond to inquiries, troubleshoot problems, and guide users through solutions, often via phone, email, or chat. Additionally, they may document issues, escalate complex problems to higher-level IT staff, and contribute to maintaining support knowledge bases. Their goal is to ensure users can efficiently use technology tools and minimize downtime.
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User Support Analyst jobs near you

User Support Analyst

The Greater Cincinnati School Application Consortium

Cincinnati, OH

Other

Posted 24 days ago

Job description


** User Support Analyst **

Job Overview:

 

Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues.

 

User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.
 

 

Successful candidates will:
 

 

  • demonstrate technical expertise in the IT systems the district uses, or equivalent systems.

  • continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity.

  • have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues.

  • be required to work independently with a resilient mindset.

  • possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building.

  • conduct themselves with professionalism and adhere to workplace norms.

  • self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized.

  • practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential.
     

 

Preferred Experience:
 

 

  • Prior experience in K-12 education technology support a plus.

  • Familiarity with Google Workspace, Windows / ios environments, networking and classroom technology.

  • Experience with help desk ticketing systems and remote support tools

  • Industry certifications
     

 

How to Apply:

 

Interested candidates should submit their application and resume through Frontline at the following link: Frontline . Applications will be reviewed on a rolling basis, and the position will remain open until filled.


The Winton Woods City School District provides equal educational, vocational, and employment opportunities for all people without regard to race, gender, ethnicity, color, age, disability, religion, national origin, creed, sexual orientation, or affiliation with a union or professional organization. The District is in compliance with Title VI, Title IX and Section 504 of the Vocational Rehabilitation Act.










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