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User Support Analyst Jobs Near Me

Temp-Con LLC

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have ...

HR4Me

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have ...

Kuehne + Nagel

WMS Local Super User

West Jefferson, OH · On-site

In this role, you will be the primary system support between IT, regional operations management ... These tools analyze information to help inform decision making; however, all hiring decisions are ...

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How much do user support analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

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User Support Analyst jobs near you
A map of the United States highlighting the number of User Support Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of User Support Analyst job openings in each state, with California having the most at 2 and Alaska the least at 0.

IT Site Support Analyst

TCS Education System

Grandview Heights, OH

$50K - $65K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Job Description:

Job Title: IT Support Analyst
Department: IT Department

Job Purpose:

The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School and will report to the Director of IT Services. The IT Support Analyst will be part of an onsite support team and work closely with the IT Department at The Community System. This role ensures that faculty, staff, and students can effectively utilize our technical resources by providing them with hands-on IT support and user training. In addition, the Support Analyst will be expected to provide the support needed for specific events, including high profile events at the college or off-site locations.

Position responsibilities include, but are not limited to:

  • Deliver exceptional customer service by leveraging technical expertise, analytical thinking, and strong communication skills to accurately assess end user needs and offer effective solutions.
  • Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues.
  • Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high-pressure or sensitive situations.
  • Foster a collaborative team environment and effectively work with colleagues across departments.
  • Ability to work flexible shifts and peak periods including but not limited to the beginning of each semester and service launch dates.

Required Qualifications:

Knowledge and Skills

  • Provide clear, professional updates to end users while translating technical issues into non-technical language.
  • Proficiency in supporting Windows 11 and macOS
  • Familiarity with AV & Classroom technology.
  • Familiarity with Active Directory / Entra ID for user and device management.
  • Familiarity with basic networking fundamentals.
  • Ability to log, track, and update incidents and service requests.
  • Ability to follow data protection and privacy standards.

Education:

  • Bachelor's degree or equivalent job experience required.
  • CompTIA A+ or Google IT Support certification preferred.

Experience:

  • Experience providing support for audio-visual (A/V) systems and classroom technology.
  • Ability to diagnose and resolve hardware, software, and peripheral issues in a Windows-based environment.
  • 2-4 years of experience providing desktop/call center support.

Working Conditions:

  • This is an onsite position. Location: 400 S Jefferson, Chicago, Illinois
  • Work Schedule: Saturday - Tuesday from 8am - 6pm
  • Ability to sit and work at a computer for extended periods of time
  • Potential for climbing, stooping, bending, and/or kneeling.
  • Ability to lift and carry up to 50 lbs.

Compensation & Benefits

This opportunity is budgeted at $50,000 - 65,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.

Application Process

Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.

When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields-even if you auto-fill from your resume.

For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.

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