User Support Analyst Jobs Near Me

Job Description:

Job Title: IT Support Analyst
Department: IT Department

Job Purpose:

The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School and will report to the Director of IT Services. The IT Support Analyst will be part of an onsite support team and work closely with the IT Department at The Community System. This role ensures that faculty, staff, and students can effectively utilize our technical resources by providing them with hands-on IT support and user training. In addition, the Support Analyst will be expected to provide the support needed for specific events, including high profile events at the college or off-site locations.

Position responsibilities include, but are not limited to:

• Deliver exceptional customer service by leveraging technical expertise, analytical thinking, and strong communication skills to accurately assess end user needs and offer effective solutions.
• Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues.
• Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high-pressure or sensitive situations.
• Foster a collaborative team environment and effectively work with colleagues across departments.
• Ability to work flexible shifts and peak periods including but not limited to the beginning of each semester and service launch dates.

Required Qualifications:

Knowledge and Skills

• Provide clear, professional updates to end users while translating technical issues into non-technical language.
• Proficiency in supporting Windows 11 and macOS
• Familiarity with AV & Classroom technology.
• Familiarity with Active Directory / Entra ID for user and device management.
• Familiarity with basic networking fundamentals.
• Ability to log, track, and update incidents and service requests.
• Ability to follow data protection and privacy standards.

Education:

• Bachelor's degree or equivalent job experience required.
• CompTIA A+ or Google IT Support certification preferred.

Experience:

• Experience providing support for audio-visual (A/V) systems and classroom technology.
• Ability to diagnose and resolve hardware, software, and peripheral issues in a Windows-based environment.
• 2-4 years of experience providing desktop/call center support.

Working Conditions:

• This is an onsite position. Location: 400 S Jefferson, Chicago, Illinois
• Work Schedule: Saturday - Tuesday from 8am - 6pm
• Ability to sit and work at a computer for extended periods of time
• Potential for climbing, stooping, bending, and/or kneeling.
• Ability to lift and carry up to 50 lbs.

The Community Solution offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.

Application Process

Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.

When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields-even if you auto-fill from your resume.

For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.