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User Support Analyst Jobs (NOW HIRING)

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. Everforth ECS is seeking a User Support Analyst to support a growing program on ...

State of Arkansas

USER SUPPORT ANALYST

Little Rock, AR · On-site

$54K - $89K/yr

User Support Analyst Class Code: IUS01P Pay Grade: IST04 Salary Range: $54,924 - $89,613 Job Summary The User Support Analyst provides technical assistance to users by identifying, troubleshooting ...

State of Arkansas

USER SUPPORT ANALYST

Little Rock, AR · On-site

$54K - $89K/yr

User Support Analyst Class Code: IUS01P Pay Grade: IST04 Salary Range: $54,924 - $89,613 Job Summary The User Support Analyst provides technical assistance to users by identifying, troubleshooting ...

Rehrig Pacific

User Support Analyst

Monterey Park, CA · Hybrid

Role Description The User Support Analyst provides responsive, business-focused technology support for employees at the Monterey Park location and for users who are part of national teams, including ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

Core BTS, Inc.

User Support Analyst

New York, NY

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Provides technical support and guidance to resolve users Cisco IP phone hardware and software ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving ...

Gentex Corp

End User Support Analyst

Simpson, PA

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

Gentex Corp.

End User Support Analyst

Simpson, PA · On-site

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

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USER Support Analyst information

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$74.8K

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How much do user support analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.
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USER Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

User Support Analyst

Electronic Consulting Services, Inc (ECS Federal)

Fairfax, VA • On-site

$75K - $95K/yr

Other

Posted 4 days ago

Job description

Job Description
Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity.
Everforth ECS is seeking a User Support Analyst to support a growing program on behalf of the Department of War (DoW). The selected candidate will serve as a primary point of contact for end-user support, including new user onboarding and account creation, access management, troubleshooting, and maintenance of required user and access documentation.
This role is responsible for ensuring user accounts, access requests, approvals, supporting documentation, and user tracking records are complete, accurate, current, and maintained in accordance with program procedures, security requirements, and audit needs. The User Support Analyst will work closely with program leadership, technical teams, and end users to facilitate timely access while maintaining appropriate accountability and documentation.
This position requires strong operations experience, technical aptitude, attention to detail, and enterprise-level desktop/application support experience, as well as a commitment to customer service, communication, collaboration, and teamwork. The selected candidate must be able to work effectively in a demanding, high-energy environment and develop practical solutions to operational and user-support challenges.
Key Responsibilities
  • Serve as a primary point of contact for user onboarding, account creation, access requests and modifications, offboarding, and user troubleshooting.
  • Create and manage user accounts in accordance with established Standard Operating Procedures (SOPs), security requirements, and approval processes.
  • Collect, review, organize, and maintain required user and access documentation, ensuring required information and approvals are complete and properly documented.
  • Maintain accurate:
    • User rosters, access lists, account trackers, and supporting documentation throughout the user lifecycle to support account reconciliation, security requirements, compliance activities, and audits.
    • Records of user requests, actions taken, issue resolution, and outstanding activities, and document support processes, recurring issues, and recommended operational improvements.
  • Conduct periodic reviews of user accounts, permissions, and access records; identify and resolve discrepancies and coordinate with users, program leadership, security personnel, and technical teams as needed.
  • Provide responsive support to CONUS and OCONUS users through phone, chat, web submissions, email, and other approved support channels, diagnosing and resolving customer-reported technical issues and escalating when appropriate.
  • Work closely with Project and Program Managers to maintain program awareness, scheduling, user and asset accountability, and timely resolution of operational issues.
  • Coordinate with Logistics teams to support hardware inventory, assignment, accountability, and shipping for CONUS and OCONUS users.
  • Partner with IT, Cloud, Security, and other cross-functional teams to troubleshoot issues and test, implement, and provide feedback on commercially and internally developed solutions and system changes.
  • Support:
    • Scheduled and routine maintenance windows, including validating user access and system functionality following maintenance, documenting issues, and coordinating with technical teams to ensure services are restored for end users.
    • Program and government meetings, including capturing and maintaining meeting notes and action items for distribution and follow-up.
  • Other duties, as assigned.
Note: Salary is commensurate with skillset, qualifications, experience, and educational background
Salary Range: $75,000 - $95,000
General Description of Benefits
Required Skills
  • U. S. Citizen.
  • Ability to obtain and maintain a DoD Top Secret security clearance.
  • Bachelor's degree in Information Systems; Business Management; Computer Science; or similar Science, Technology, Engineering and Mathematics (STEM) discipline preferred.
  • Minimum DoD 8140 IAT Level II certification (e.g., Security+), either active or obtained within 30 calendar days of hire.
  • Ability to:
    • Travel (up to 10%) to CONUS user locations
    • Work a shift schedule, if required, to support OCONUS end-users.
  • 1+ year of relevant, hands-on, professional experience in a user support role (preferred).
  • Proven experience in operations, service delivery, or process management in a customer support environment.
  • Technically adept, with the ability to support common IT issues and activities.
  • Hands-on experience with all Microsoft O365 tools, as well as Adobe Acrobat.
  • Exceptional ability to expertly balance multiple, competing priorities and execute all in accordance with articulated timelines and requirements.
  • Politically savvy to confront difficult problems in a positive and creative way.
  • Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
  • Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

Desired Skills
  • Active DoD Secret (or higher) security clearance.
  • Current DoD 8140 IAT Level II / III certification (Security+ or higher).
  • Prior exposure / work with DoW organizations and performers.
  • Experience with:
    • Detailed requirements gathering, interpretation, analysis, and validation.
    • Strategic planning / development to meet customer mission requirements.
    • Project planning and scheduling.
    • Software development, quality assurance, maintenance, and support.
    • Project and software lifecycle management.
    • Native AWS AD and governance tools.

#EverforthECS1
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:
  • Attracting and developing top talent and high-performing teams
  • Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

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