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User Support Analyst Jobs in Florida (NOW HIRING)

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance ... Analyzing situations to find effective solutions quickly. * Efficiency: Managing call durations to ...

Rehrig Pacific Company

User Support Manager

Orlando, FL · On-site

Purpose of the Role The User Support Manager is accountable for leading the people, processes, and ... Visual Analytics, KPI Management & Accountability * Maintain and present visual dashboards that ...

SCCU

App Support Analyst I

Miramar, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Ensures the availability of user-friendly, current documentation on the use of SCCU software ...

SCCU

App Support Analyst I

Miramar, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Ensures the availability of user-friendly, current documentation on the use of SCCU software ...

SCCU

App Support Analyst I

Melbourne, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Ensures the availability of user-friendly, current documentation on the use of SCCU software ...

SCCU

App Support Analyst I

Melbourne, FL · On-site

$58K - $61K/yr

App Support Analyst I Key Responsibilities * Provides an escalation point of contact for ... Ensures the availability of user-friendly, current documentation on the use of SCCU software ...

RedStream Technology

Desktop Support Analyst

Tampa, FL

$22 - $29.50/hr

This Group is responsible for ServiceDesk services & support, desktop support and all end user ... analytical and problem-solving skills Excellent communication, presentation, influencing, and ...

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All JobsUser Support Analyst JobsUser Support Analyst Jobs in Florida

User Support Analyst information

See Florida salary details

$35.1K

$55.9K

$82.2K

How much do user support analyst jobs pay per year?

As of Jul 14, 2026, the average yearly pay for user support analyst in Florida is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $63,100.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a User Support Analyst, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, or senior roles in finance and technology, which require extensive experience, advanced skills, or certifications. Most roles in user support or IT support tend to have lower salary ranges, with top-tier salaries generally reserved for senior or managerial positions.

What are the key skills and qualifications needed to thrive as a User Support Analyst, and why are they important?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, networking, and common software, making it a practical starting point for a career in IT.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing hardware, software, or network issues. They often use help desk tools, document solutions, and communicate effectively to resolve problems quickly, supporting overall IT operations and user productivity.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than entry-level IT roles due to specialized cybersecurity skills and certifications. Salaries vary based on experience, location, and employer, but the role is generally considered well-compensated within the cybersecurity field.

What are some common challenges faced by User Support Analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.
What are popular job titles related to User Support Analyst jobs in Florida? For User Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching User Support Analyst jobs in Florida look for? The top searched job categories for User Support Analyst jobs in Florida are:
What are popular job titles related to User Support Analyst jobs in FL? For User Support Analyst jobs in FL, the most frequently searched job titles are:
User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 9% Part Time, 2% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $55,906 per year, or $26.9 per hour.
Xentry User Support

Xentry User Support

JS Consulting

Jacksonville, FL • On-site

Contractor

Re-posted 8 days ago

Job description

Job Title- Xentry User Support

Project Location – Jacksonville, FL 32218 (Onsite role) 

Duration- 6+ months contract

Visa- USC/ GC/ GCEAD/ H4EAD/ TN

  • The User Support desk representative is the first point of contact for users seeking assistance with XENTRY software and hardware issues.
  • This role involves providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • The representative will manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.

 Required:

  • High School Diploma (GED) or equivalent work experience.
  • Preferred Automotive Retail, Automotive Technical or Network/IT experience.
  • Experience with customer support or handling inquiries in a professional environment.
  • Work Independently: Ability to work independently with limited support from management.
  • Communication Skills: Clear verbal and written communication to explain solutions effectively.
  • Computer Skills: Proficiency in basic Office applications.
  • Multitasking: Handling multiple systems or tasks simultaneously.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Efficiency: Managing call durations to handle inquiries promptly without sacrificing quality.
  • Prioritization: Addressing urgent customer issues effectively.
  • Critical Thinking: Analyzing situations to find effective solutions quickly.
  • Adaptability: Ability to adapt based on varying customer needs or changing company protocols. 

 Responsibilities:

  • First point of contact for users seeking assistance with XENTRY software and hardware issues.
  • Providing efficient, friendly, and professional customer service, troubleshooting issues, and ensuring a smooth user experience.
  • Manage incoming support inquiries, offer timely solutions, and escalate issues to appropriate teams when needed.
  • Receive, record, and rectify technical problems with XENTRY hardware and software.
  • Provide first level support to Client dealers, Independent Repair Facilities and Vans Fleet accounts regarding proprietary XENTRY hardware issues including but not limited to flashing, coding, and equipment.
  • Provide second level support to internal Client colleagues throughout Service Engineering and Field teams.
  • Provide feedback and solutions to customers within the prescribed guidelines.
  • Record all case work in XENTRY Support System application.
  • Identify, develop, and publish technical information as needed or requested to maximize dealer effectiveness in relation to Star Diagnosis topics.
  • Complete ad-hoc projects assigned by Team Leader or Supervisor related to XENTRY products and services.