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User Support Analyst Jobs in Florida (NOW HIRING)

Harrell's, LLC

User Support Analyst

Lakeland, FL · On-site

Cloud Support - Performs routine work in the Azure portal and Microsoft Entra ID. Covers user and group administration, license assignment, MFA resets and basic resource checks using documented ...

New

JS Consulting

Xentry User Support

Jacksonville, FL · On-site

The User Support desk representative is the first point of contact for users seeking assistance ... Analyzing situations to find effective solutions quickly. * Efficiency: Managing call durations to ...

ManTech

Computer User Support Specialist

Eglin, FL · On-site

Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. * Network, User, and Systems ...

PBACO Holding LLC

Support Analyst

Palm Springs, FL · On-site

About the Role We're looking for a Support Analyst to be a frontline problem-solver for our ... user error, configuration issues, data problems, or training gaps. * Escalate smartly. Perform ...

New

Bel Fuse Inc.

Systems Support Analyst

Melbourne, FL · On-site

Primary Objective Provide responsive, hands-on onsite end-user and site technology support for the ... The Systems Support Analyst resolves routine technology issues, supports workplace and print ...

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User Support Analyst information

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$35.1K

$55.9K

$82.2K

How much do user support analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for user support analyst in Florida is $55,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $63,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a user support analyst?

To thrive as a User Support Analyst, you need a solid understanding of troubleshooting, technical problem-solving, and customer service principles, typically supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base platforms, as well as certifications like CompTIA A+ or ITIL, are highly valuable. Exceptional communication, patience, and active listening skills enable you to effectively address user concerns and foster positive interactions. These competencies are essential for resolving technical issues efficiently and ensuring high levels of user satisfaction.

What are some common challenges faced by user support analysts and how can they be managed effectively?

User Support Analysts often encounter challenges such as managing high volumes of support requests, handling frustrated users, and troubleshooting unfamiliar technical issues. To manage these effectively, it’s important to use strong problem-solving and communication skills, leverage ticketing systems to prioritize tasks, and collaborate with IT teams for complex issues. Regular training and knowledge sharing within the support team also help analysts stay up-to-date with new products and solutions. Maintaining a calm, empathetic approach is key to ensuring user satisfaction and successful issue resolution.

Is a user support analyst a good job?

A user support analyst is a role that involves assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. It often requires strong communication skills, technical knowledge, and familiarity with support tools like ticketing systems; the job can offer stable employment and opportunities for skill development.

What does a user support analyst do?

A user support analyst provides technical assistance and troubleshooting for users experiencing issues with hardware, software, or network systems. They diagnose problems, offer solutions, and may document support cases using help desk tools, often working in IT support environments with a focus on customer service and technical knowledge.

What are popular job titles related to User Support Analyst jobs in Florida?

For User Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching User Support Analyst jobs in Florida look for?

The top searched job categories for User Support Analyst jobs in Florida are:

What are popular job titles related to User Support Analyst jobs in FL?

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User Support Analyst jobs near you
Infographic showing various User Support Analyst job openings in Florida as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $55,906 per year, or $26.9 per hour.

User Support Analyst

Lakeland, FL • On-site

Harrell's, LLC
Chemical Manufacturing • 201 - 500 employees
Learn more about Harrell's, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Full-Time Position (Day Shift) Hours:  Mon-Fri Position (No Weekends)
Day One Benefits (including Health, Dental, Vision) 
    Paid Retirement (Employee Stock Ownership Plan) & 401K Retirement Option 
    Employer Paid Short Term (13 weeks) and Long-Term Disability
Paid Time Off (2 weeks), Sick Time (5 days) & Paid Holidays (10)
    Paid Life Insurance Policy up to $50,000
    True Identity Protection (Norton LifeLock) - Employee Sponsored
    Best Places to Work Award (Employer of Distinction)
ESSENTIAL FUNCTIONS:
  • Technical Support – Provides support to employees and customers for hardware, software and cloud services.
  • Help Desk – Maintains the Help Desk system and Knowledge Base. Tracks open tickets to ensure timely resolution, including the ability to judge priority and impact.
  • Cloud Support – Performs routine work in the Azure portal and Microsoft Entra ID. Covers user and group administration, license assignment, MFA resets and basic resource checks using documented procedures.
  • Database Support – Writes and adjusts SQL queries against Microsoft SQL Server to research data issues and pull reports.
  • Determines user requirements, diagnoses problems, identifies the cause of software failures and takes required action.
  • Installs and deploys software on individual and networked systems, including work in endpoint management tooling such as Microsoft Intune.
  • Documentation – Writes and maintains knowledge base articles and runbooks for recurring issues.
  • Other Duties – Performs other related duties as assigned by the Tech Support Supervisor. Maintains professional development by building technical knowledge through tutorials, classes and other training.
 EDUCATION:
  • Associates degree in a related field or equivalent certifications and experience.
  • Microsoft certifications such as AZ-900, MS-900 or equivalent are a big plus.
WORK EXPERIENCE:
  • 3-5 years of help desk, desktop support or IT support experience required.
  • Experience supporting Microsoft 365 in a business environment required.
  • Hands on experience administering resources in Azure or a comparable cloud platform preferred.
  • Experience writing SQL queries against Microsoft SQL Server preferred.
SKILLS AND ABILITIES:
  • Excellent troubleshooting and problem solving skills.
  • General office and phone skills, including the ability to tolerate frequent interruptions and solid time management.
  • Good interpersonal skills including strong written and verbal communication.
  • Working knowledge of Windows 10 and Windows 11. Exposure to Windows Server is a plus.
  • Comfortable in the Azure portal. Able to locate resources, read logs, restart services and follow a runbook independently.
  • Working knowledge of Microsoft Entra ID, including users, groups, licenses, MFA and a general awareness of Conditional Access.
  • Able to write and modify SELECT queries in SQL Server Management Studio. Understands joins and filtering.
  • Solid networking fundamentals, including DNS, DHCP, VPN and TCP/IP basics.
  • Proficiency in the Microsoft Office Suite.
  • Familiar with modern browsers (Edge, Chrome, etc.), PC and peripheral hardware and mobile devices (Android & Apple).
  • A real drive to keep learning. Willing to pursue certifications and take on stretch assignments.
PHYSICAL REQUIREMENTS:
  • Communicating with internal and external customers – must be able to talk, hear, see, and comprehend
  • Mobility of arms – Must be able to reach, and use arms to manipulate small objects.
  • Mobility of legs– Must be able to sit and/or stand for extended periods of time, reach, bend, and lift up to 30 pounds.
WORKING CONDITIONS:
  • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is exposed to the typical office environment, as well as occasionally working with supplies stored in the warehouse.
  • The noise level in the work environment is usually minimal.
PERSONAL PROTECTIVE EQUIPMENT:
  • None.

_______________________________________________________________________________________________
The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. 
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Harrell’s LLC is an Equal Opportunity/Affirmative Action Employer – Protected Veterans/Disabled.
This company will provide Equal Opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, GINA, and age.
 

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