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Helpdesk Analyst Jobs in Florida (NOW HIRING)

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber's managed services and ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber's managed services and ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber's managed services and ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Helpdesk Lead Employment Type: Part-Time (20 hrs per week) Position Summary The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber's managed services and ...

Acrisure Mortgage, LLC

IT Helpdesk Analyst

Orlando, FL · On-site

Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our ...

Amerilife Group, LLC

Help Desk Analyst

Clearwater, FL

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

AmeriLife Group, LLC

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

Alcora Corporation

Analyst, Helpdesk II

Doral, FL · On-site

$19.50 - $26.75/hr

Analyst, Helpdesk II Department: IT Position Summary: The Help Desk Analyst provides resolutions of the reported customer issues and handles day-to-day customer requests via phone, email, and ...

Our Company

IT Service Desk Analyst Level I

Seffner, FL · On-site

Rooms To Go is currently in search of a Helpdesk Analyst with a passion for excellence and the desire to provide outstanding customer service! This is a fantastic opportunity to get in with a growth ...

Our Company

IT Service Desk Analyst Level I

Seffner, FL · On-site

Rooms To Go is currently in search of a Helpdesk Analyst with a passion for excellence and the desire to provide outstanding customer service! This is a fantastic opportunity to get in with a growth ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Florida

Helpdesk Analyst information

See Florida salary details

$10

$18

$26

How much do helpdesk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for helpdesk analyst in Florida is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.10 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Florida?

For Helpdesk Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Florida look for?

The top searched job categories for Helpdesk Analyst jobs in Florida are:

What cities in Florida are hiring for Helpdesk Analyst jobs?

Cities in Florida with the most Helpdesk Analyst job openings:

What are popular job titles related to Helpdesk Analyst jobs in FL?

For Helpdesk Analyst jobs in FL, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $37,444 per year, or $18 per hour.

L1 Helpdesk Analyst

Jün Cyber

Saint Petersburg, FL • On-site

$19.50 - $26.50/hr

Part-time

Posted 23 days ago

Key responsibilities

  • Respond to client tickets via RMM, PSA, email, and phone within defined SLA targets.

  • Resolve Tier 1 incidents and service requests independently, escalating appropriately with documentation.

  • Support endpoint and infrastructure issues, including workstation support, user management, and network troubleshooting.

Job description

Job Title: L1 Senior Helpdesk Technician

Company: Jun Cyber

Location: Hybrid (St.Petersburg, Florida Applicants Only)

Reports To: Helpdesk Lead

Employment Type: Part-Time (20 hrs per week)

Position Summary

The L1 Senior Helpdesk Technician is responsible for first-line technical support across Jun Cyber’s managed services and compliance-focused client environments. This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns with CMMC, NIST 800-171, and security best practices.

This is not a “password reset” role. The expectation is discipline, documentation, accountability, and technical growth.

Core Responsibilities

1. Service Desk Operations

  • Respond to client tickets via RMM, PSA, email, and phone within defined SLA targets

  • Resolve Tier 1 incidents and service requests independently

  • Escalate appropriately to Tier 2/3 with full documentation and troubleshooting steps completed

  • Maintain ticket hygiene (accurate notes, time entries, root cause, resolution steps)

  • Track recurring issues and flag systemic problems

2. Endpoint & Infrastructure Support

  • Windows and macOS workstation support

  • Microsoft 365 administration (user provisioning, licensing, MFA enforcement)

  • Active Directory / Entra ID user management

  • VPN troubleshooting

  • Printer and network connectivity issues

  • Basic firewall and switch troubleshooting

  • Endpoint security agent monitoring (SentinelOne or equivalent)

3. Security & Compliance Alignment

  • Enforce MFA, password policies, and least privilege standards

  • Validate patch compliance via RMM

  • Assist in vulnerability remediation workflows

  • Support documentation efforts aligned with NIST 800-171 / CMMC

  • Identify security gaps and escalate risk issues immediately

4. Client Communication

  • Provide clear, professional communication to clients

  • Avoid technical jargon unless appropriate

  • Set expectations accurately

  • Deliver updates before clients ask for them

  • Provide onsite technical support at client locations when scheduled or required

  • Maintain professional conduct and represent Jun Cyber appropriately during client onsite visits

5. Process & Improvement

  • Document repeatable solutions in internal knowledge base

  • Identify automation opportunities

  • Maintain asset inventory accuracy

  • Assist with onboarding and offboarding procedures

Required Technical Skills

  • 3–5 years helpdesk or MSP experience

  • Strong Windows troubleshooting capability

  • Microsoft 365 administration experience

  • Active Directory and Entra ID knowledge

  • Networking fundamentals (DNS, DHCP, TCP/IP, VLAN basics)

  • Experience with RMM tools (NinjaOne preferred)

  • Experience with endpoint security tools (SentinelOne preferred)

  • Understanding of patch management workflows

Preferred Qualifications

  • Experience in compliance-heavy environments (CMMC, NIST, ISO, SOC 2)

  • Familiarity with SIEM or SOC workflows

  • CompTIA A+, Network+, Security+ (or equivalent experience)

  • MSP experience strongly preferred

  • IT documentation discipline

Performance Expectations

  • SLA adherence above 95%

  • Clean ticket documentation

  • Minimal unnecessary escalations

  • Zero tolerance for security negligence

  • Accurate daily time entry (QuickBooks requirement)

  • Professional client satisfaction scores

Behavioral Expectations

  • Bias toward action

  • No excuses for missed SLAs

  • Ownership mentality

  • Escalate early, not late

  • Protect client environments as if they were your own

Growth Path

This role is designed to progress into:

  • L2 Systems Technician

  • Security Operations Support

  • Compliance Operations Technician

  • Performance, discipline, and initiative determine trajectory.