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Helpdesk Analyst Jobs in Florida (NOW HIRING)

DTCC

Accounting Analyst [2027 EDGE Program]

Tampa, FL · Hybrid

$56K - $74K/yr

At DTCC, we help power the global financial markets by providing critical infrastructure that ... Analyze financial activity and support accounting processes used to maintain accurate books and ...

DTCC

Accounting Analyst [2027 EDGE Program]

Tampa, FL · On-site

$56K - $74K/yr

At DTCC, we help power the global financial markets by providing critical infrastructure that ... Analyze financial activity and support accounting processes used to maintain accurate books and ...

DTCC

Accounting Analyst [2027 EDGE Program]

Tampa, FL · On-site

$56K - $74K/yr

At DTCC, we help power the global financial markets by providing critical infrastructure that ... Analyze financial activity and support accounting processes used to maintain accurate books and ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... risk analysis; technical strategy; and support of operations staff during testing and ...

DTCC

Operations Analyst [2027 EDGE Program]

Tampa, FL · On-site

At DTCC, we help power the global financial markets by providing critical infrastructure that ... Areas of opportunity Analysts in this role may gain exposure to areas such as: * Asset Servicing ...

DTCC

Operations Analyst [2027 EDGE Program]

Tampa, FL · On-site

At DTCC, we help power the global financial markets by providing critical infrastructure that ... Areas of opportunity Analysts in this role may gain exposure to areas such as: * Asset Servicing ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... risk analysis; technical strategy; and support of operations staff during testing and ...

DTCC

Business Analyst [2027 EDGE Program]

Tampa, FL · Hybrid

At DTCC, we help power the global financial markets by providing critical infrastructure that ... Participate in research, analysis, and project work to drive improvements and inform decision ...

DTCC

Business Analyst [2027 EDGE Program]

Tampa, FL · On-site

At DTCC, we help power the global financial markets by providing critical infrastructure that ... Participate in research, analysis, and project work to drive improvements and inform decision ...

Lakewood Regional Support Bldg

Help Desk Analyst I

Orlando, FL · On-site

$19.25 - $26.25/hr

Attends all required departmental/helpdesk meetings/training. * Reports any anomalies to the appropriate system management representative as they arise. * Hardware and software installation, such as ...

Loews Hotels

Help Desk Analyst I

Orlando, FL · On-site

$19.25 - $26.25/hr

Attends all required departmental/helpdesk meetings/training. * Reports any anomalies to the appropriate system management representative as they arise. * Hardware and software installation, such as ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Florida

Helpdesk Analyst information

See Florida salary details

$10

$18

$26

How much do helpdesk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for helpdesk analyst in Florida is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.10 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Florida?

For Helpdesk Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Florida look for?

The top searched job categories for Helpdesk Analyst jobs in Florida are:

What cities in Florida are hiring for Helpdesk Analyst jobs?

Cities in Florida with the most Helpdesk Analyst job openings:

What are popular job titles related to Helpdesk Analyst jobs in FL?

For Helpdesk Analyst jobs in FL, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $37,444 per year, or $18 per hour.

Entry Level Business Analyst

National Software Management

Miami, FL • On-site, Remote

Full-time

Posted 17 days ago

Job description

Company Description
National Software Managment an software Development company of USA is focused on developing a comprehensive workplace that utilizes the unique expertise and viewpoints of our worldwide staff. We appreciate the exclusive qualifications, expertise and ability of each worker and accept variations which include gender, kind, faith, incapability, nationality, age group, physical inclination, ethnic background and exclusive style. Being a multinational firm, we know, treasure and regard the distinctiveness of our staff and promote a collaborative work setting with equal potential for all staff members.
Job Description
We're looking for an Entry-Level Business Analyst to join our team. This is a great opportunity for someone who is starting their career and enjoys working with data, solving problems, and figuring out how things can be done better.
You'll work with different teams across the business to help analyze information, create reports, support projects, and turn business needs into practical solutions.
If you're a recent graduate or have 0-2 years of experience, we'd love to hear from you. Internships, school projects, part-time work, and other relevant experience all count.
What You'll Do
  • Analyze data and prepare reports to help the business make decisions
  • Work with team members to understand business needs and requirements
  • Help identify trends, problems, and opportunities for improvement
  • Create and maintain spreadsheets, reports, and presentations
  • Support ongoing business and technology projects
  • Gather information from different teams and help organize it into clear requirements
  • Document processes and make recommendations when improvements are needed
  • Work with both business and technical teams to help keep projects moving
  • Take on new projects and responsibilities as you grow in the role

Qualifications
  • Bachelor's or Masters degree in Business, Finance, Economics, Accounting, Data Analytics, Information Systems, Computer Science, or a related field
  • 0-2 years of experience in a business, analytical, or related role
  • Strong Excel and Microsoft Office skills
  • Good analytical and problem-solving abilities
  • Strong attention to detail
  • Good communication skills and the ability to work with different teams
  • Comfortable learning new software and systems
  • Organized, dependable, and willing to ask questions and learn

Additional Information
This is an entry-level position. Recent graduates and candidates with internship, academic project, or limited professional experience are encouraged to apply.
Work Authorization
Candidates must be authorized to work in the United States. We welcome qualified candidates who have current U.S. work authorization

Apply