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Fiber Customer Support Analyst Jobs in Florida (NOW HIRING)

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

IQ Fiber

Fiber Splicer Technician

Saint Petersburg, FL · On-site

$23.75 - $28.25/hr

... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...

IQ Fiber

Fiber Splicer Technician

Saint Petersburg, FL · On-site

$23.75 - $28.25/hr

... customer service during both installation and troubleshooting operations critical to the role. The Fiber Splicer must be available to support a 24/7/365 operation, including emergency response during ...

Aspire Fiber

Customer Support Specialist

Lake Mary, FL · On-site

$17 - $23/hr

About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...

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Fiber Customer Support Analyst information

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How much do fiber customer support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for fiber customer support analyst in Florida is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $29.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the average salary for a fiber customer support analyst?

The average salary for a fiber customer support analyst typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with technical skills and certifications can earn higher salaries. Salaries are often complemented by benefits such as health insurance and paid time off.

What are the responsibilities of a Fiber Customer Support Analyst at Verizon?

A Fiber Customer Support Analyst at Verizon is responsible for assisting customers with technical issues related to fiber internet services, troubleshooting connectivity problems, and providing solutions to ensure customer satisfaction. They often use diagnostic tools and maintain detailed records of customer interactions to resolve issues efficiently and may work in a call center or support environment requiring strong communication skills.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.
What are the most commonly searched types of Fiber Customer Support Analyst jobs in Florida? The most popular types of Fiber Customer Support Analyst jobs in Florida are:
What are popular job titles related to Fiber Customer Support Analyst jobs in Florida? For Fiber Customer Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Florida look for? The top searched job categories for Fiber Customer Support Analyst jobs in Florida are:
What cities in Florida are hiring for Fiber Customer Support Analyst jobs? Cities in Florida with the most Fiber Customer Support Analyst job openings:
Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,399 per year, or $20.9 per hour.

Customer Support Analyst

Apex Informatics

Tallahassee, FL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Experience Requirements
One of the following:
  • 1 year experience in installation, maintenance, and technical support of workstation hardware,

OR
  • 1 year experience supporting Microsoft Office 365 and Windows 10 or above,

OR
  • CompTIA A+, CompTIA Net+, or MCDST certification (substitutes for 1 year experience),

OR
  • Associate or Bachelor's degree in Computer Science, Information Technology, or related field

Scope of Services
  • Provide software and hardware support to end users
  • Offer technical advice, guidance, and informal training on hardware and software use
  • Troubleshoot and resolve routine technical issues using established processes and procedures
  • Perform root cause analysis and develop problem checklists
  • Recommend preventive procedures and controls
  • Maintain knowledge base and call tracking systems
  • Work collaboratively in a team environment and assist with support calls

Education Requirements
  • High School diploma or equivalent

Primary Job Duties and Tasks
  • Assist workstation support supervisor with troubleshooting systems and software
  • Provide technical assistance and routine maintenance for specialized applications
  • Support IT hardware including network printers, smartphones, and similar devices
  • Deliver Tier 2 support for medium to high complexity issues
  • Perform advanced troubleshooting to identify root causes
  • Install, configure, and support systems; monitor service desk queue and resolve tickets
  • Participate in IT projects and collaborate with team members
  • Maintain technical documentation and coordinate repair/service activities
  • Provide Audio Visual (AV) and Video Conferencing (VC) support including setup and troubleshooting

Job-Specific Knowledge, Skills, and Abilities (KSAs)
  • Advanced knowledge of Microsoft operating systems, Office suite, and Outlook in a networked environment
  • Advanced understanding of PC hardware, software, firmware, LAN/WAN environments
  • Skilled in installation and support of software, OS, and hardware systems
  • Ability to perform advanced troubleshooting across multiple hardware platforms
  • Ability to plan, organize, manage, and track projects
  • Strong verbal and written communication skills
  • Ability to understand and comply with departmental policies

General Knowledge, Skills, and Abilities (KSAs)
  • Initiative: Works independently, manages workload, and meets deadlines
  • Communication: Effectively communicates verbally and in writing
  • Customer Service: Assesses and resolves customer needs effectively
  • Decision Making: Applies critical thinking to make sound decisions
  • Flexibility: Adapts to changing priorities and processes
  • Interpersonal Skills: Demonstrates professionalism and courtesy
  • Leadership: Motivates and supports team objectives when required
  • Problem Solving: Identifies issues and recommends solutions
  • Team Building: Collaborates effectively toward shared goals
  • Quality Assurance: Applies quality control principles and practices

Additional Requirements
  • Ability to work in an in-office environment
  • Ability to handle on-call or rotational work schedule
  • Ability to maintain technical documentation and support knowledge systems

Apply