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Client Support Analyst Jobs in Florida (NOW HIRING)

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Analyze client needs and recommend relevant features to enhance their experience. Continued Development * Stay current with industry information, changes, and updates to provide informed support.

Adecco

Markets Support Analyst

Jacksonville, FL · Hybrid

$24.65/hr

Adecco is assisting a local client recruiting for Markets Support Analyst opportunities in Jacksonville, FL. This is an excellent opportunity to join a winning culture and get your foot in the door ...

ManTech

Client Support Technician

Eglin, FL · On-site

Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career ... MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team ...

Scalence L.L.C.

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

They are seeking a Desktop Support Analyst to deliver exceptional customer service, provide ... client or in client's Industry • Applicants must be able to work directly for Artech on W2 ...

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Client Support Analyst information

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How much do client support analyst jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for client support analyst in Florida is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $29.66 per hour, depending on experience, location, and employer.

What does a Client Support Analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are the key skills and qualifications needed to thrive as a Client Support Analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are some common challenges a Client Support Analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.
What are popular job titles related to Client Support Analyst jobs in Florida? For Client Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Support Analyst jobs in Florida look for? The top searched job categories for Client Support Analyst jobs in Florida are:
Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 68% Full Time, 7% Part Time, and 24% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $43,399 per year, or $20.9 per hour.

Client Support Rep

Outcomes

Orlando, FL • On-site

$15.50 - $20.25/hr

Other

Re-posted 18 days ago

Job description

JOB SUMMARY
The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Interaction
  • Respond promptly and professionally to inbound calls and other communication channels.
  • Provide accurate and relevant information to clients regarding products, programs, and services.
  • Address client inquiries and concerns with a customer-centric approach.

Issue Resolution
  • Identify and troubleshoot client issues, escalating them appropriately when necessary.
  • Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.
  • Offer effective and timely solutions to meet client needs.

Product Knowledge
  • Maintain a comprehensive understanding of the company's products, programs, and services.
  • Stay informed about updates and changes in offerings to assist clients effectively.

Process Adherence
  • Adhere to standard processes and procedures in handling client interactions.
  • Ensure compliance with established protocols for issue resolution.

Team Collaboration
  • Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.
  • Communicate regularly with team members to share insights and updates.

Documentation
  • Accurately record and document client interactions and resolutions.
  • Keep detailed and organized records for reference and reporting purposes.

Client Retention
  • Offer alternative solutions when appropriate with the goal of retaining clients' business.
  • Analyze client needs and recommend relevant features to enhance their experience.

Continued Development
  • Stay current with industry information, changes, and updates to provide informed support.

Adaptability
  • Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.

Ad-hoc Support
  • Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.

KNOWLEDGE & REQUIREMENTS
  • Experience in a technical call center environment preferred.
  • Certified Pharmacy Technician preferred.
  • Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.
  • Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.
  • Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.

EDUCATION & EXPERIENCE REQUIREMENT
  • Minimum years of work experience: 2 years
  • Experience working with healthcare professionals in a fast-paced clinical setting preferred
  • Minimum level of education or education/experience: High School Diploma
  • A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor's degree in a
    related field from an approved and accredited college or university.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Frequent sitting in stationary position at a desk
  • Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
  • Occasional twisting of body
  • Occasional reaching by extending hands and arms in any direction
  • Occasional lifting, pulling, or pushing
  • Uses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs.
  • This position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.

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