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Client Support Analyst Jobs in Florida (NOW HIRING)

Scalence L.L.C.

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

They are seeking a Desktop Support Analyst to deliver exceptional customer service, provide ... client or in client's Industry • Applicants must be able to work directly for Artech on W2 ...

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Client Support Analyst information

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How much do client support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client support analyst in Florida is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $29.66 per hour, depending on experience, location, and employer.

What does a client support analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are the key skills and qualifications needed to thrive as a client support analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are some common challenges a client support analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.
What are popular job titles related to Client Support Analyst jobs in Florida? For Client Support Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Support Analyst jobs in Florida look for? The top searched job categories for Client Support Analyst jobs in Florida are:
Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,399 per year, or $20.9 per hour.

Client Support Specialist II

Intercontinental Exchange Holdings, Inc.

Jacksonville, FL • On-site

Other

Re-posted 22 days ago

Job description

Analyst, Client Services Operations

The Analyst, Client Services Operations is responsible for resolving client issues, supporting incident response activities, and delivering consistent, high-quality operational support. This role focuses on execution, technical troubleshooting, and customer communication.

Responsibilities
  • Follow established incident management and escalation procedures
  • Participate in incident response activities such as triage, diagnostics, and customer updates
  • Resolve client service requests and incidents within defined SLAs
  • Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations
  • Document resolutions clearly within ticketing systems and contribute to knowledge base updates
  • Communicate professionally with clients regarding issue status, next steps, and resolutions
  • Collaborate with peers and technical teams to identify root causes of recurring issues
  • Support quality assurance by validating fixes and workarounds
  • Maintain accurate case documentation and operational records
  • Continuously expand product knowledge and operational proficiency
Knowledge and Experience
  • 2+ years of experience in technical support or client operations
  • Encompass experience a plus
  • Strong understanding of SaaS operations and client support workflows
  • Working knowledge of incident response, ticketing systems, and escalation paths
  • Proficiency with Windows desktop environments and basic networking concepts
  • Strong troubleshooting, communication, and documentation skills
  • Customer-focused and execution-oriented

Apply