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CIBC

SBA Specialist - Client Support

Palm Beach, FL · On-site

As the SBA Specialist - Client Support, you will be accountable to perform after sales service ... Business Development - Identify, through the analysis process and client dealings, other potential ...

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How much do client support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for client support analyst in Florida is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $29.66 per hour, depending on experience, location, and employer.

What does a client support analyst do?

A Client Support Analyst is responsible for assisting clients with technical and product-related issues, ensuring customer satisfaction by resolving problems efficiently. They serve as the main point of contact between the company and its clients, troubleshooting issues, answering queries, and providing guidance on using products or services. Additionally, they may document recurring problems, escalate complex issues to higher-level support, and contribute to improving support processes based on client feedback.

What are some common challenges a client support analyst faces when troubleshooting client issues, and how can these be effectively managed?

Client Support Analysts often encounter challenges such as diagnosing complex technical issues with limited information, managing multiple client requests simultaneously, and communicating technical solutions to clients with varying levels of technical expertise. Effectively managing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building good relationships with clients and collaborating closely with internal technical teams can also help streamline resolution processes and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a client support analyst, and why are they important?

To thrive as a Client Support Analyst, you need strong problem-solving skills, customer service experience, and a relevant degree or background in IT or business. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required, along with certifications like ITIL or CompTIA A+. Excellent communication, patience, and active listening help build rapport and resolve client issues efficiently. These skills ensure timely, effective support and high client satisfaction, which are critical for maintaining strong business relationships.

What are popular job titles related to Client Support Analyst jobs in Florida?

For Client Support Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Client Support Analyst jobs in Florida look for?

The top searched job categories for Client Support Analyst jobs in Florida are:

Client Support Analyst jobs near you
Infographic showing various Client Support Analyst job openings in Florida as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,399 per year, or $20.9 per hour.

IT Support Analyst I

Clearwater, FL • On-site

D and H Distributing Co
Computer and Computer Peripheral Equipment and Software Wholesalers • 1 - 5K employees
Learn more about D and H Distributing Coexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

D&H Distributing rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

IT Support Analyst
This is an onsite role based in Clearwater, FL.
D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
  • We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
  • We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
  • As a D&H Co-Owner you receive numerous discounts on services.
  • We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY
Technology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), and incident assignment and submission.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide phone support, onsite, and remote end-user client support (Windows).
  • Provide equipment and cabling support, onsite and at our Distribution Centers.
  • Install and teardown IT equipment as needed onsite and at our Distribution Centers.
  • Utilize ServiceNow ticketing system to create, assign, triage and determine escalation path.
  • Investigate and troubleshoot applications, operating systems and peripherals.
  • Deploy and maintain computer, IP phone, scanner, and other peripherals.
  • Basic network printing support.
  • Build, maintain, and image desktop hardware and replace or upgrade legacy hardware.
  • Test new applications and operating systems for compatibility.
  • Ensure the asset management library is accurate.
  • Assist with boxing and shipping of equipment.
  • Required to work on site several days per week.
  • Other responsibilities as assigned.
  • Travel to DCs as needed.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, and/or ABILITIES
  • Strong analytical skills, will require an extended knowledge of Microsoft Excel and/or other analytical software.
  • Keen desire to learn & increase knowledge in network, server, & system administration.
  • Strong troubleshooting skills including ability to diagnose root-cause and offer solutions.
  • Ability to quickly become proficient in proprietary applications.
  • Excellent written and verbal communication skills.
  • Follow a process or procedures with guidance or instruction.
  • Team-player attitude.
  • Meticulous attention to detail.
  • Willingness and ability to learn new technologies.

EDUCATION and/or EXPERIENCE
  • Education
    • One year Certificate from College or Technical School; or six to one year related experience and/or training or equivalent combination of education and experience.
  • Experience
    • 1-2 years of impeccable customer service experience
    • 1-2 years of help desk or technical support experience

What D&H Distributing employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About D&H Distributing

Sourced by ZipRecruiter

D&H is one of Forbes Top Largest Private Companies and brings the latest brands and technology solutions to etailers, retailers and providers across North America. With 106 years of experience, D&H partners with top brands to offer the latest in IT and electronics to thousands of accounts nationally. As a privately held Employee Stock Ownership Plan, D&H's team of employees are vested in the success of the company as they too are c -owners of the organization.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Harrisburg, PA, US

Year founded

1918

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