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Technical Support Analyst Remote Jobs in Florida

ADP

Technical Support Analyst II

Maitland, FL · Remote

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver ...

Vispero

Technical Support Specialist

Clearwater, FL · On-site +1

$23/hr

Vispero is seeking a Technical Support Specialist to provide troubleshooting technical support and ... settings Remote Desktop and VPN environments * Strong analytical troubleshooting and problem ...

Canoe Intelligence

Support Analyst

Jacksonville, FL · On-site +1

As a Support Analyst, you'll be working alongside the Client Support team to manage client ... Technically Proficient; able to troubleshoot technical issues and relay technical information in a ...

DPR Construction

Application Support Analyst

Orlando, FL · On-site +1

... remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

... remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

Office Depot

Benefits Analyst (Remote)

Boca Raton, FL · Remote

The Benefits Analyst supports the day-to-day administration of health and retirement programs ... Technical Competencies & Information Systems: * Knowledge of HRIS and payroll processes, along with ...

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How much do technical support analyst remote jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for technical support analyst remote in Florida is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

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Technical Support Analyst Remote jobs near you
Technical Support Analyst II

Technical Support Analyst II

ADP

Maitland, FL • Remote

Full-time

Posted 8 days ago

Key responsibilities

  • Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.

  • Support end users with installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.

  • Document and communicate results to clients and maintain appropriate records of client contact through the CRM system.

Job description

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
  • Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
  • Responds promptly and professionally.
  • Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
  • Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products.
  • Effectively troubleshoots, replicates and develops workarounds for client issues.
  • Documents and communicates the results to the client and/or Corporate Development.
  • Maintains appropriate records of client contact through the CRM system.
  • Uses Knowledge Management database to locate solutions to issues.
  • Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
  • Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
  • Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
  • Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
  • Assists in new product pilots and roll outs to other departments and clients.
  • Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
  • Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
  • Mentors and trains newly hired associates to ensure successful integration into the role.
  • Identifies training needs for the department and assists with training development programs. Provides feedback to management.
  • Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
  • Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
  • Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
  • Assists in developing internal documentation to support new features and procedures for product enhancements.
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • 1 - 3 Years ADP Client Services or equivalent outside experience
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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