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Technical Support Analyst Remote Jobs in Florida

AEM-OA

... non-technical audiences. * Excellent analytical, problem-solving, organizational, and time ... This is a fully remote opportunity based in Australia. * Must be eligible to work in Australia ...

AEM-OA

... non-technical audiences. * Excellent analytical, problem-solving, organizational, and time ... This is a fully remote opportunity based in Australia. * Must be eligible to work in Australia ...

SAIC

Technical Business Analyst

Pensacola, FL · On-site +1

Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is hiring a Business Analyst (Technical) located in Pensacola, FL . This position will be supporting Training & Education Management ...

Ryder

Senior Payroll HRIS Analyst - REMOTE

Miami, FL · Remote

Summary The Senior Payroll HRIS Analyst is responsible for the design, configuration, optimization ... support operational and compliance requirements. * Ability to effectively partner with technical ...

Carrier

DCIM Support Specialist

FL · On-site +1

$79K - $158K/yr

... will also analyze training needs to implement technical programs for internal teams and high ... This is a remote position with a preference for candidates located within the Pacific Time Zone.

Digital Marketing

Senior SEO Analyst - Remote

Miami, FL · On-site +1

$75K/yr

The Position We are seeking a driven team player to join our SEO team as a Senior SEO Analyst. This ... support, vacation/sick time/paid time off for major holidays, 401(k), working remotely.

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How much do technical support analyst remote jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support analyst remote in Florida is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $23.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What are the most commonly searched types of Technical Support Analyst jobs in Florida? The most popular types of Technical Support Analyst jobs in Florida are:
What are popular job titles related to Technical Support Analyst Remote jobs in Florida? For Technical Support Analyst Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Support Analyst Remote jobs in Florida look for? The top searched job categories for Technical Support Analyst Remote jobs in Florida are:
What cities in Florida are hiring for Technical Support Analyst Remote jobs? Cities in Florida with the most Technical Support Analyst Remote job openings:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,803 per year, or $20.6 per hour.

Remote Technical Engagement Specialist

Hotwire Communications Ltd

Fort Lauderdale, FL • On-site, Remote

$35K - $41K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services' clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution
  • Handles direct inbound calls from Residential, HBS (Business), and Hospitality customers.
  • Serves as the first level of Trouble support for all services.
  • Serves as a secondary route choice for all other Service Center activities, including new order request, billing assistance, etc.
  • Review scheduled trouble tickets for possible remote resolution.
  • Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
  • Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
  • Phone, chat and email contact with customers to make recommendations on services and resolve issues.
  • Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.
  • Serve as primary support liaison between Hotwire Communications and our residential customers.
  • Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to speak clearly using grammatically correct English (Other language skills a plus)
  • Must have a High School Diploma or
  • Must have a minimum of 2 years' relevant work experience in customer service, telecommunications, and technical support
  • Strong communication and organizational skills
  • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays Additional requirements for remote positions:
  • A quiet workplace so you can focus on delivering excellent service to our customers
  • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
  • Candidates must provide and meet all technical requirements prior to the first day of training

BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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