ZipRecruiter

Log In

2

Remote Technical Support Manager Jobs in Florida

Vispero

Technical Support Specialist

Clearwater, FL · On-site +1

$23/hr

... settings Remote Desktop and VPN environments * Strong analytical troubleshooting and problem ... Good organizational and time management skills * Ability to maintain confidentiality Scope of Work ...

ADP

Technical Support Analyst II

Maitland, FL · On-site +1

... remote access for all ADP supported applications or products. Support the end users, including ... Uses Knowledge Management database to locate solutions to issues. * Ensures case notes thoroughly ...

FileCloud

Technical Support Engineer (USA)

Tampa, FL · Remote

This role is fully remote and will require working remotely with other team members. About the ... Possess Network Share management skills * Experience in a Technical Support position * Support ...

FileCloud

Technical Support Engineer (USA)

Tampa, FL · On-site +1

This role is fully remote and will require working remotely with other team members. About the ... Possess Network Share management skills * Experience in a Technical Support position * Support ...

AEM-OA

... the Software Support Manager. Note that while this position is fully remote, the successful ... Provide technical support including troubleshooting software application issues, data feed ...

AEM-OA

... the Software Support Manager. Note that while this position is fully remote, the successful ... Provide technical support including troubleshooting software application issues, data feed ...

next page

Showing results 1-20

All JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Florida

Remote Technical Support Manager information

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Florida? For Remote Technical Support Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Florida look for? The top searched job categories for Remote Technical Support Manager jobs in Florida are:
What cities in Florida are hiring for Remote Technical Support Manager jobs? Cities in Florida with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Florida as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 66% In-person, 7% Hybrid, and 27% Remote job distribution.
Technical Support Specialist

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Full-time

Posted 13 days ago

Job description

Position:

Technical Support Specialist

The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations.

The responsibilities of the Technical Support Specialist include but are not limited to the following:

  • Answer incoming calls and respond to customer emails in a timely manner.
  • Provide technical insight to answer and resolve customer queries.
  • Leverages all available resources to provide the best information.
  • Follows all established processes regarding request for onsite service.
  • Maintains awareness of those assigned to support the call queue.
  • Appropriately escalates issues to supervisors.
  • Routes call appriately as requested.
  • Stays current on AV products and solutions serviced by the organization.
  • Leverages remote desk top technology to assist with remote software installations
  • Other related duties as assigned

Apply