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Remote Technical Support Manager Jobs in Columbus, OH

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... management • Maintain professionalism and netiquette to ensure messages are received as intended ... technical support related to enterprise software and hardware • Ability to assess, triage ...

Shentel

Technical Support Rep I

Columbus, OH · On-site

Shentel Technical Support Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid ...

Actalent

Technical Manager - Substation

New Albany, OH · Remote

$180K - $200K/yr

Remote Technical Manager - Substation About Actalent Actalent connects passion with purpose. For nearly 40 years, we have supported critical engineering and sciences initiatives that help companies ...

New

Qualys

Technical Account Manager

Columbus, OH · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Able to travel throughout sales territory(Midwest / central states) #LI-Remote Qualys is an Equal ...

Qualys

Technical Account Manager

Columbus, OH · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

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Remote Technical Support Manager information

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$28.5K

$83K

$142.5K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Columbus, OH is $82,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $100,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Columbus, OH? For Remote Technical Support Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Columbus, OH look for? The top searched job categories for Remote Technical Support Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Technical Support Manager jobs? Cities near Columbus, OH with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Columbus, OH as of May 2026, with employment types broken down into 70% Full Time, 5% Part Time, and 25% Contract. Highlights an 55% In-person, and 45% Remote job distribution, with an average salary of $82,984 per year, or $39.9 per hour.
Residential and Light Commercial Technical Support Manager

Residential and Light Commercial Technical Support Manager

Refrigeration Sales

Valley View, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Could you do without on call or unpredictable hours?
Do you enjoy helping people by sharing your knowledge and expertise?
Are you ready for the next chapter in your HVAC career?
If so, you now have an opportunity to join a nationally recognized team that provides HVAC technical support and training at the highest level.
As a Commercial Technical Support Manager, you will be part of a nationally recognized team that provides technical support and training to those in all stages of their HVAC careers. You will be predominantly responsible for phone support and in person training with a primary focus on Commercial equipment.
Knowledge and Experience:

  • 5 or more years field experience
  • Bachelor's degree or equivalent combination of education, experience, and professional certifications
  • Proven ability to trouble-shoot commercial HVAC/VRF equipment and controls installation issues
  • Ability to incorporate online, cloud based software programs that are used to interface with other vendors and customers (Salesforce, Service Bench, including use of proprietary application software etc.)
  • Experience with MS Office: Excel, Word, PowerPoint, and Outlook
  • Position Summary
    The HVAC Distributor Service Manager is responsible for Providing technical support and training to field technicians and dealers. This role ensures the delivery of exceptional technical support, high customer satisfaction, and strong relationships with contractors, dealers, and internal teams. The position requires a blend of HVAC technical expertise, leadership capability, and customer service to support business growth and service quality.
    Customer & Dealer Support Responsibilities
    • Provide Product, Service and Skills Training to new and existing dealers and their service technicians.
    • Exhibit in-depth knowledge and understanding of HVAC and refrigeration systems.
    • Assist the RSC sales group and dealers in developing training.
    • Assist dealers with startups of new products and on-site troubleshooting.
    • Visit existing jobs to resolve dealer and end user concerns.
    • Provide Carrier with feedback relative to equipment problems experienced in the field.
    • Assist the RSC sales group by making joint calls to prospective dealers.
    • Assist the RSC sales group and parts department with technical issues.
      • Provide advanced troubleshooting assistance to contractors, dealers, and internal sales personnel.
      • Serve as the primary technical resource for customers, offering guidance on installation, maintenance, and product application.
      • Develop and maintain strong relationships with contractors and dealers to promote loyalty and satisfaction.
      • Manage escalated service concerns with professionalism, urgency, and effective problem resolution.
      • Conduct on-site visits to support key accounts and address complex service challenges.
      • Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply
      • Keeps current with latest factory OEM training on current products, coordinates HVAC technician training.
      • Educate customers on industry updates.
  • Training & Development
    • Develop, coordinate, and deliver technical training programs for contractors, dealers, and internal staff.
    • Stay informed on emerging HVAC technologies, equipment updates, and industry best practices.
    • Support sales teams with product knowledge, demonstrations, and technical expertise.
  • Operational Excellence
    • Monitor service-related KPIs, including response times, and warranty costs.
    • Identify and implement process improvements to enhance efficiency and service quality.
    • Collaborate with sales, logistics, and inventory teams to ensure seamless operational support.
    • Assist in forecasting service-related needs, including staffing, tools, and parts.
  • Knowledge and Experience:
    • Minimum of 5 years of HVAC industry experience, preferably in distribution, service, or technical support focusing on residential and light commercial products.
    • Strong understanding of airflow, refrigeration cycle, codes, electrical wiring including ladder and pictorial wiring diagrams, gas piping, gas pressure regulators, and industry standard tools.
    • Proven ability to trouble-shoot HVAC equipment and installation issues
    • Demonstrated leadership or supervisory experience.
    • Excellent communication, problem-solving, and customer service skills.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Proficient with MS Office Excel, Word, PowerPoint and Outlook
  • Preferred
    • EPA 608 Certification.
    • NATE certification or equivalent technical credentials.
    • Experience with CRM, ERP, or service management software.
    • Background in technical training or instructional delivery.
    • Must be able to lift 50lbs. and climb ladders.
  • Working Conditions
    • Hybrid - Office & Remote. Regular travel to customer, job sites, and training events.
    • Occasional travel required for manufacturer for training, industry events, or visits to branch locations.

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