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Remote Technical Support Manager Jobs in Ohio (NOW HIRING)

Whitaker Networks Inc

Support Specialist

Fairlawn, OH · Remote

Provide remote technical support to clients, addressing hardware, software, and network issues * Monitor and manage client IT environments using remote monitoring and management (RMM) tools * Respond ...

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

The Installation Support Specialist provides remote technical support, diagnostics, and operational ... Utilize CRM and field systems to document issues, track resolutions, and maintain data accuracy

Motorola

Technical Service Manager

New Hampshire, OH · On-site +1

$90K - $105K/yr

This is a fully remote position, with up to 50% travel to customer sites across North Americ a ... Customer Support & Account Management * Develop a trusted advisor relationship with customer ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

... remote technical support for a growing organization. In this role, you'll resolve IT incidents ... Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to ...

ConnexPay

Enterprise Support Engineer II

Cleveland, OH · Remote

Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... Experience working with technical support ticketing systems and remote support tools. * Strong ...

New

ConnexPay

Enterprise Support Engineer II

Cincinnati, OH · Remote

Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... Experience working with technical support ticketing systems and remote support tools. * Strong ...

New

ConnexPay

Enterprise Support Engineer II

Dayton, OH · Remote

Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... Experience working with technical support ticketing systems and remote support tools. * Strong ...

New

ConnexPay

Enterprise Support Engineer II

Columbus, OH · Remote

Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ... Experience working with technical support ticketing systems and remote support tools. * Strong ...

New

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Ohio

Remote Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do remote technical support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Ohio?

For Remote Technical Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Ohio look for?

The top searched job categories for Remote Technical Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Technical Support Manager jobs?

Cities in Ohio with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Ohio as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Support Specialist

Whitaker Networks Inc

Fairlawn, OH • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Support Specialist

Fairlawn, OH

Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients. We are currently searching for a full-time Support Specialist to deliver high-quality technical support to our clients!

What can we offer YOU?

  • Competitive salary
  • Benefits package that includes health, dental and vision insurance
  • Paid time off and holidays
  • 401(k)
  • Opportunities for professional growth and development
  • Friendly and collaborative work environment

The right candidate will have:

  • Associate or bachelor’s degree in Information Technology, Computer Science, or related field
  • Proven experience in a technical support role, preferably within an MSP environment
  • Strong knowledge of computer systems, networking and troubleshooting methodologies
  • Familiarity with RMM tools, Professional Services Automation software, and remote support technologies
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Customer-focused with a commitment to providing high quality support

Our Support Specialist will:

  • Provide remote technical support to clients, addressing hardware, software, and network issues
  • Monitor and manage client IT environments using remote monitoring and management (RMM) tools
  • Respond to support tickets and service requests in a timely and professional manner
  • Perform routine maintenance and updates on client systems to ensure optimal performance
  • Troubleshoot and resolve complex technical issues, escalating to higher-level support when necessary
  • Assist with the deployment and configuration of new hardware and software solutions
  • Maintain detailed documentation of client environments, support activities, and issue resolutions
  • Collaborate with other team members to develop and implement best practices for IT support
  • Stay currently with industry trends, emerging technologies, and best practices in IT support and managed services

Does this sound like the position for you? Apply with a current resume today!

Whitaker Networks is a leading Managed Service Provider dedicated to delivering comprehensive IT solutions and support to a diverse range of clients.