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Remote Technical Support Manager Jobs in Ohio (NOW HIRING)

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational ... Utilize CRM and field systems to document issues, track resolutions, and maintain data accuracy

Keyfactor

Technical Support Engineer

Independence, OH · Remote

United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type ... Case Ownership & Management * Owns support cases end-to-end, maintaining accurate, concise, and ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type ... Case Ownership & Management * Owns support cases end-to-end, maintaining accurate, concise, and ...

Actalent

Technical Manager - Substation

New Albany, OH · Remote

$180K - $200K/yr

Remote Technical Manager - Substation About Actalent Actalent connects passion with purpose. For nearly 40 years, we have supported critical engineering and sciences initiatives that help companies ...

New

Qualys

Technical Account Manager

Columbus, OH · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Able to travel throughout sales territory(Midwest / central states) #LI-Remote Qualys is an Equal ...

Qualys

Technical Account Manager

Columbus, OH · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Hendrickson Intl

IT System Administrator

Canton, OH · Remote

Provides hands-on and remote technical support for hardware, software, and systems issues ... Participate in and adhere to IT Service Management (ITSM) processes, including incident management ...

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Remote Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Ohio? For Remote Technical Support Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Ohio look for? The top searched job categories for Remote Technical Support Manager jobs in Ohio are:
What cities in Ohio are hiring for Remote Technical Support Manager jobs? Cities in Ohio with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you

Technical Sales Engineer

Avtron Power Solutions

Garfield Heights, OH • On-site, Remote

Full-time

Posted 6 days ago

Job description

We are looking for a Load Bank Application Engineer who combines technical knowledge with exceptional communication skills. This role involves supporting customers with load bank applications, providing technical solutions, and creating clear, accurate documentation that enhances product usability and customer experience.
Key Responsibilities

  • Application Engineering
    • Serve as the technical expert for load bank products, assisting customers with selection, configuration, and control options.
    • Collaborate with Sales to analyze customer requirements and recommend optimal load bank solutions for testing and commissioning of power systems.
    • Provide remote technical support, troubleshooting, and training.
    • Collaborate with engineering and product development teams to improve product performance and features.
  • Technical Writing
    • Develop and maintain user manuals, installation guides, quick start guides, operation procedures, and troubleshooting documentation for load bank products.
    • Create technical content for proposals, specifications, application notes, and marketing.
    • Ensure documentation meets industry standards for clarity, accuracy, and compliance.
    • Translate complex technical concepts into clear language for diverse audiences.
  • Qualifications
    • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field.
    • 3+ years of experience in application engineering or technical support, preferably in power systems or power generation.
    • Years of experience and or electrical knowledge can be substituted for a bachelors degree.
    • Strong technical writing skills with proven experience creating user documentation.
    • Familiarity with electrical switchgear, electrical testing, and load bank operation.
    • Excellent communication and presentation skills.
    • Proficiency with documentation tools.
  • Preferred Skills
    • Knowledge of power systems, generators, and electrical testing standards.
    • Ability to create diagrams, schematics, and visual aids for technical documents.
    • Experience with drawing software or similar tools for technical illustrations.
  • Why Join Us?
    • Work at the intersection of engineering and sales.
    • Be part of a team that supports critical power infrastructure worldwide.
    • Competitive salary, benefits, and opportunities for professional growth

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