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Remote Technical Support Manager Jobs in Ohio (NOW HIRING)

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational ... Utilize CRM and field systems to document issues, track resolutions, and maintain data accuracy

Rentokil

Strat Acct Support Mgr

Columbus, OH · Remote

This job is a remote position and occasionally may require travel. * Must pass pre-employment background screen What do our Strategic Account Support Managers do? Strategic Account Support Manager ...

Rentokil

Strat Acct Support Mgr

Columbus, OH · Remote

This job is a remote position and occasionally may require travel. * Must pass pre-employment background screen What do our Strategic Account Support Managers do? Strategic Account Support Manager ...

Rentokil

Strat Acct Support Mgr

Columbus, OH · On-site +1

This job is a remote position and occasionally may require travel. * Must pass pre-employment background screen What do our Strategic Account Support Managers do? Strategic Account Support Manager ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

... remote technical support for a growing organization. In this role, you'll resolve IT incidents ... Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Support system design and business analysis activities, including server layout, availability ... Manage the development process within the Agile team, including experienced troubleshooting and ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Support system design and business analysis activities, including server layout, availability ... Manage the development process within the Agile team, including experienced troubleshooting and ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

... technical teams. Key Responsibilities * Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Ohio

Remote Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do remote technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What are popular job titles related to Remote Technical Support Manager jobs in Ohio?

For Remote Technical Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Ohio look for?

The top searched job categories for Remote Technical Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Technical Support Manager jobs?

Cities in Ohio with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Ohio as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Technical Operations Analyst

LeafHome

Hudson, OH • Remote

$65K - $75K/yr

Full-time

Re-posted 18 days ago

Job description

The Installation Support Specialist provides remote technical support, diagnostics,

and operational analysis for installation and service activities. This role

partners with Install Partners, Customer Service, and internal teams to resolve

issues, improve quality, and drive consistent service performance.


Duties and Responsibilities:

  • Provide remote troubleshooting and diagnostic support for installation and service issues
  • Guide Install Partners through repair solutions and ensure proper issue resolution
  • Analyze service issues to determine root cause and recommend corrective actions
  • Support quality control efforts by identifying trends, defects, and process gaps
  • Serve as a primary point of contact for Install Partners on technical service issues
  • Assist with resolution of escalated customer service issues and ensure timely outcomes
  • Collaborate cross-functionally with Sales, Operations, and Customer Service to align execution
  • Utilize CRM and field systems to document issues, track resolutions, and maintain data accuracy
  • Support continuous improvement initiatives to reduce callbacks, rework, and service costs


Required Education and Experience:

  • Bachelor's degree or a combination of education, training, and experience.
  • 3 years of experience in construction, installation, or related technical field


Preferred Requirements:

  • Prior experience in technical support or service operations
  • Experience analyzing service data and identifying trends
  • Familiarity with quality control processes or field audits
  • OSHA or safety-related knowledge


Additional Requirements:

  • Strong technical knowledge of gutter systems or similar exterior home services
  • Ability to diagnose and resolve issues remotely
  • Strong communication skills with ability to explain technical concepts clearly
  • Experience working with Install Partners or subcontractors preferred
  • Proficiency with CRM systems and field technology platforms


Disclaimer

This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. The company reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with the company.