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Remote Technical Support Manager Jobs (NOW HIRING)

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Xactus is seeking a Technical Support Manger to oversee the Technical Support department, ensuring ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

The Technical Support Manager will communicate company goals, best practices, deadlines as well as ... Has experience working in a remote environment. * Experience in Point-of-Sale hardware and software ...

FusionTek

Remote Technical Support Engineer II

$30 - $35/hr

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater ... As we continue to expand our services, we are eager to find a Technical Support Engineer II ...

Macmillan

Technical Analyst (Contractor)

Manhattan, NY · Remote

$28 - $35/hr

The Technical Analyst provides first-level technical support to end users by troubleshooting IT ... The analyst will support users by phone, email, chat, and remote support tools while managing ...

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Remote Technical Support Manager information

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$29.5K

$85.9K

$147.5K

How much do remote technical support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for remote technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

More about Remote Technical Support Manager jobs

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Cities with the most Remote Technical Support Manager job openings:

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What are popular job titles related to Remote Technical Support Manager jobs?

For Remote Technical Support Manager jobs, the most frequently searched job titles are:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Specialist (Machinery) - 3rd Shift

Tulsa, OK • Remote

pregis
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees
Learn more about pregisexternal

Full-time

Re-posted 7 days ago

Key responsibilities

  • Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.

  • Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.

  • Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

Job description

Job Title: Technical Support Specialist - 10pm-6am         

Reports To: Service Support Manager 

Fully Remote Role

Summary of Job 

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required. 

Essential Functions and Responsibilities  

  • Technical Intake & Triage 
  • Serve as the first technical point of contact for inbound customer support requests. 
  • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact. 
  • Prioritize tickets based on uptime risk, SLA requirements, and customer impact. 
  • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions. 
  • Remote Technical Recovery 
  • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. 
  • Guide customers through safe corrective actions to restore operation whenever possible. 
  • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards. 
  • Escalate complex or unresolved issues with complete technical context and documented findings. 
  • Field Service Coordination 
  • Initiate Work Orders and support field service scheduling when onsite response is required. 
  • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians. 
  • Support travel time optimization and technician utilization through clean, complete case data. 
  • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives. 
  • Ticket Documentation & Data Quality 
  • Document all tickets accurately and consistently in C4C and Field Service Management systems. 
  • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators. 
  • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics. 
  • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. 

Key Performance Indicators 

  • Technical Support Average Response Time 
  • First Contact Fix Rate 
  • Truck Roll Avoidance  
  • Missed Calls and After Hours Call Handling 

Education and Experience 

Required: 

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting. 
  • Handson experience supporting electromechanical or automated equipment. 
  • Ability to troubleshoot systems using logical, structured diagnostic approaches. 

Preferred: 

  • Experience supporting capital equipment, automation, or packaging machinery. 
  • Remote technical support background. 
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks. 

Job Requirements 

Required 

  • Strong technical troubleshooting and customer communication skills. 
  • Ability to perform calmly and effectively in highpressure downtime situations. 
  • High attention to detail in documentation and system updates. 
  • Proficiency with Field Service Management platforms and digital workflows. 

Preferred 

  • Experience with telemetry, remote monitoring, or automated reporting tools. 
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. 
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams. 
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce 

 
Competency 

  • Customer Focus 
  • Operational Discipline 
  • Data Accuracy 
  • CrossFunctional Collaboration 
  • Communication Clarity 
  • Problem Solving 
  • Ownership & Accountability

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What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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