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Remote Technical Support Manager Jobs (NOW HIRING)

Xperteks

Remote Technical Account Manager

$80K - $100K/yr

The Role As a Remote Technical Account Manager, you will own the health and growth of a defined ... Clients feel informed and supported through consistent touchpoints and clear planning. * TBRs are ...

wedi USA

Technical Sales Support Manager

Denver, CO · Remote

$105K - $115K/yr

We are looking to hire a Technical Sales Support Manager in the building trades . Your background ... This is a REMOTE FIELD SALES POSITION with approximately three to four days of travel throughout ...

Urgent

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

Provide remote technical support to end users for hardware, software, and connectivity issues. * Troubleshoot and resolve Microsoft 365 (Office 365) issues. * Administer basic user account management ...

Team8

Team8- Cyber Startup Technical Support Engineer

$90K - $150K/yr

Remote, PST time zone Salary range: 90,000 to 150,000 USD annually, depending on experience and ... We are looking for a hands on, high impact Customer Operations / Technical Support Manager to help ...

Connection

IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

Provide remote technical support to end users for hardware, software, and connectivity issues. * Troubleshoot and resolve Microsoft 365 (Office 365) issues. * Administer basic user account management ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... to manage client expectations and work with vendors · Experience troubleshooting hardware ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

This is a remote position. The Technical Support Agent plays a critical role in ensuring seamless ... Manage user accounts, permissions, and access rights within Active Directory and other identity ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... to manage client expectations and work with vendors · Experience troubleshooting hardware ...

Addison Group

IT Support Technician

Two Harbors, MN · Remote

$30/hr

... and remote technical support across a manufacturing environment. This role will troubleshoot ... to manage client expectations and work with vendors · Experience troubleshooting hardware ...

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Remote Technical Support Manager information

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$29.5K

$85.9K

$147.5K

How much do remote technical support manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
More about Remote Technical Support Manager jobs
What cities are hiring for Remote Technical Support Manager jobs? Cities with the most Remote Technical Support Manager job openings:
What states have the most Remote Technical Support Manager jobs? States with the most job openings for Remote Technical Support Manager jobs include:
What job categories do people searching Remote Technical Support Manager jobs look for? The top searched job categories for Remote Technical Support Manager jobs are:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.
Technical Support Engineer

Technical Support Engineer

Material Handling Systems, Inc.

Remote

Full-time

Re-posted 10 days ago

Job description

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
About the Role
We are seeking a highly skilled Technical Support Engineer to provide enterprise-level support for our customers' automated material handling and fulfillment systems. This role supports a wide range of conveyor, sorter, robotics, and controls technologies across distribution, logistics, and fulfillment operations.
As part of our Tier 2 Controls Support team, you will serve as a critical technical resource supporting customer systems after project go-live. You will work directly with customers to troubleshoot, diagnose, and resolve complex operational and controls-related issues in live production environments.
The ideal candidate combines strong technical expertise with exceptional communication skills, a customer-first mindset, and a passion for problem-solving. Success in this role requires the ability to independently investigate issues, manage cases through resolution, and continuously learn new technologies and systems.
Schedule: Monday-Friday, 2:00 PM - 11:00 PM EST
On-Call Rotation: Weekend on-call support rotation required
Essential Functions
  • Provide remote technical support for automated material handling, logistics, and fulfillment systems
  • Troubleshoot customer issues involving PLCs, SCADA systems, electrical controls, software applications, and mechanical equipment
  • Analyze, diagnose, and resolve production-critical issues in a timely and effective manner
  • Guide customers, field technicians, vendors, and internal teams through troubleshooting and recovery efforts
  • Utilize electrical schematics, PLC code, SCADA platforms, technical documentation, and system drawings to identify root causes and corrective actions
  • Perform or oversee system modifications to improve performance, reliability, and uptime
  • Manage support cases from initial issue identification through final resolution, ensuring consistent communication and progress updates throughout the lifecycle of the issue
  • Coordinate across internal teams and external partners to drive complex technical issues to completion
  • Maintain a high level of professionalism while supporting customers during high-pressure operational events
  • Work independently and effectively in a remote environment with minimal supervision
  • Participate in a rotating weekend on-call schedule as an escalation resource

Qualifications
  • Associate's or Bachelor's degree in Engineering, Engineering Technology, Automation, Mechatronics, or a related field preferred; equivalent industry experience will also be considered
  • 5+ years of experience supporting material handling, logistics, distribution, fulfillment, or industrial automation systems
  • 5+ years of hands-on experience with electrical controls, PLCs, automation systems, software, and/or mechanical troubleshooting
  • Strong background in industrial automation and controls support required
  • Experience supporting live production or operational systems strongly preferred
  • Previous experience in commissioning, controls engineering, field service, technical support, or a related automation-focused role preferred

Required Skills & Experience
Controls & Automation
  • Strong PLC troubleshooting experience required
  • Allen-Bradley/Rockwell experience required
  • Experience with Beckhoff/TwinCAT and Siemens PLC platforms preferred
  • Experience with Schneider PLC platforms is a plus
  • SCADA/HMI experience preferred:
    • Ignition
    • FactoryTalk View
    • Indusoft
    • Wonderware

Electrical & Industrial Systems
  • Strong understanding of low-voltage control circuits and high-voltage power systems
  • Ability to read and interpret electrical schematics and technical drawings
  • Experience troubleshooting conveyors, sortation systems, robotics, and automated material handling equipment
  • VFD experience preferred:
    • Allen-Bradley
    • SEW
    • Eaton
    • ABB

Technical & Systems Knowledge
  • Working knowledge of Windows and Unix/Linux operating systems
  • Basic scripting and computer hardware troubleshooting experience preferred
  • CAD, drafting, and red-line experience a plus
  • Networking experience or certifications are a plus

Professional Skills
  • Strong customer-facing communication and relationship management skills
  • Ability to work independently and take ownership of technical issues through resolution
  • Strong case management and organizational skills with the ability to manage multiple priorities while maintaining momentum on complex or long-term issues
  • Demonstrated perseverance in troubleshooting and resolving technical problems, including coordinating with internal teams, vendors, and customers to ensure successful outcomes
  • Strong analytical thinking and problem-solving abilities
  • Ability to remain calm, focused, and effective during high-pressure production incidents
  • Excellent troubleshooting and critical-thinking skills
  • Excellent written and verbal communication skills
  • Curiosity and a continuous learning mindset with the ability to adapt to new technologies and systems
  • Strong understanding of OSHA requirements and industrial safety standards

The base salary range for this role is $76,100 to $114,200. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

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