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Remote Technical Support Manager Jobs in Seattle, WA

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

The Role This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the ...

New

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Remote (Must be close to Denver, CO and have an approved workspace) Schedule: Saturday - Wednesday ... Management (ITSM), Technical Support Competencies Call Center Technologies, Customer Support ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Collaborate with multiple technical teams to ensure smooth and secure access management. Required ... Proficiency with remote access tools such as Remote Desktop Connection Manager, PuTTY, iLO, iDRAC ...

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Aquent

Technical Program Manager

Redmond, WA · On-site +1

$43 - $47/hr

Aug 10, 2026 The purpose of this team is supporting across three workstreams: community repository ... Management & Technical Coordination and support Client Description Join a global technology leader ...

System One

WAMS Technical Resource

Seattle, WA · Remote

... Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud ... Location: This position is remote. Responsibilities: * Support and maintain backend processes ...

System One

WAMS Technical Resource

Seattle, WA · Remote

... Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud ... Location: This position is remote. Responsibilities: * Support and maintain backend processes ...

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Showing results 1-20

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Seattle, WA

Remote Technical Support Manager information

See Seattle, WA salary details

$33.6K

$97.8K

$167.9K

How much do remote technical support manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for remote technical support manager in Seattle, WA is $97,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $118,400.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Seattle, WA? For Remote Technical Support Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Seattle, WA look for? The top searched job categories for Remote Technical Support Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Remote Technical Support Manager jobs? Cities near Seattle, WA with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $97,772 per year, or $47 per hour.

Technical Support Eng

Canon Medical Systems

Seattle, WA • Remote

Other

Posted 12 days ago

Job description

  • Provide on-site and phone support to FSE and TSS to address installation, application and technical issues.
  • Provide second-level support in escalated issues. Escalate issues to National Technical Support (NTS) per protocol.
  • Participate in Technical Operationsa modality conference calls and ensure that region FSEs are fully informed of the latest information and developments.
  • Regularly review all Field Service Memos and other technical documentation posted on the Service Information System (SIS) and ensure region FSEs fully understand their content.
  • Participate in the installation of new products within the region.
  • Support the Beta testing of Field Maintenance Instructions (FMIas) occurring within the zone. Monitor the status and facilitate the completion of all FMIas within the region.
  • Work with NTS to ensure all Veterans Administration sites are ready for inspection; support each inspection on-site.
  • Monitor sites experiencing abnormally high numbers of service calls and conduct site audits, as appropriate, to uncover underlying causes.
  • Conduct on-the-job-training within the region to help develop a team of senior region modality FSEs to assist other FSEs when the region specialist is unavailable. Mentor FSEs who have failed or struggled in a class at the Training Academy.
  • Define FSE training needs and recommend actions to zone management. Provide supplemental technical training and local seminars related to installation, troubleshooting skills and new product introductions.
  • Review and evaluate systems in terms of image quality and system performance. Implement and monitor field service enhancements and programs (re: InnerVision).
  • Gather input for defining product issues and document concerns. Consult with zone management team in escalating product issues to NTS.
  • Provide timely and accurate technical documentation on assigned projects. Distribute appropriate technical information to the front line staff. Network with other zones to share technical information.
  • Support zone service marketing efforts.
  • Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
  • Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
  • Escalates technical issues and inquiries, as needed.
  • Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
  • Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
  • Contributes to and generates knowledge articles per P&P.

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