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Remote Technical Support Manager Jobs in Seattle, WA

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110K - $137K/yr

Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Job Title: Azure Support Lead Job Location: Bellevue - Washington Job Type: Contract Job Description: * Escort HPC team members into the Fairfax environment using secure remote desktop screen

CourtAvenue

Technical Operations Coordinator

Pacific, WA · Remote

$55K - $75K/yr

Gigantic Playground, a CourtAvenue company, is a fast-growing creative technology agency that creates immersive and interactive experiences that connect people, places, and products in extraordinary

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple U.S. Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the world's

System One

WAMS Technical Resource

Seattle, WA · Remote

Job Title : WAMS Technical Resource Location: Seattle, WA - Remote Role Type : 6 + months contract - good chance of extensions Seeking a WAMS Technical Resource who is motivated by variety, is

System One

WAMS Technical Resource

Seattle, WA · Remote

Job Title : WAMS Technical Resource Location: Seattle, WA - Remote Role Type : 6 + months contract - good chance of extensions Seeking a WAMS Technical Resource who is motivated by variety, is

System One

WAMS Technical Resource

Seattle, WA · Remote

Job Title : WAMS Technical Resource Location: Seattle, WA - Remote Role Type : 6 + months contract - good chance of extensions Seeking a WAMS Technical Resource who is motivated by variety, is

System One

WAMS Technical Resource

Seattle, WA · Remote

Job Title : WAMS Technical Resource Location: Seattle, WA - Remote Role Type : 6 + months contract - good chance of extensions Seeking a WAMS Technical Resource who is motivated by variety, is

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Seattle, WA

Remote Technical Support Manager information

See Seattle, WA salary details

$33.6K

$97.8K

$167.9K

How much do remote technical support manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for remote technical support manager in Seattle, WA is $97,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $118,400.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Seattle, WA? For Remote Technical Support Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Seattle, WA look for? The top searched job categories for Remote Technical Support Manager jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Remote Technical Support Manager jobs? Cities near Seattle, WA with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $97,772 per year, or $47 per hour.
Customer Support Manager - Americas

Customer Support Manager - Americas

Tomra

Seattle, WA • On-site, Remote

$110K - $137K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Tomra rating

6.6

Company rating: 6.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

342nd of 430 rated machine equipment manufacturers

Job description

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence. Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
In this role, you will:
  • Lead end-to-end service operations across the Americas, from first contact to resolution
  • Set, track, and improve KPIs including CSAT, response time, resolution time, backlog, and service quality
  • Build a Technical Support Center of Excellence, including remote support and escalation governance
  • Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes
  • Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
  • Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
  • Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.
As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.
Qualifications
You have:
  • 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
  • Experience leading regional, remote, or multidisciplinary teams in a service environment
  • Experience establishing or scaling support operations, including escalation frameworks and performance review cadence
  • Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
  • Experience leading or supporting CRM or ERP implementations and adoption in service workflows
  • Willingness to travel across North and Latin America, typically 25 to 50 percent depending on business needs, and ability to obtain and maintain a valid passport
  • Ability to drive without restrictions in your country of residence

You can further develop on the job:
  • Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is $110,208.00 to $137,760.00 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet's resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
  • Comprehensive medical, dental, and vision plans with 100% employee premium coverage
  • 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
  • 401(k) with 100% match on the first 4% of your contributions
  • 8 weeks of fully paid parental leave for eligible employees
  • Up to 4 days of paid bereavement leave to support employees during personal loss
  • Employee Assistance Program supporting mental, emotional, and financial well-being
  • Inclusive culture that values diversity, well-being, and teamwork
  • Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
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