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Remote Technical Support Jobs in Seattle, WA (NOW HIRING)

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Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams * People management responsibilities ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Follow security and compliance policies in a remote environment. Required Qualifications Proven Service Desk or IT Support experience. Strong background in phone-based technical support. Experience ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Monitor all requester activities during remote sessions to ensure sensitive data is not accessed or copied. * Execute Technical Support Guidelines (TSGs) as directed by requesters. * Maintain ...

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Seattle, WA

Remote Technical Support information

See Seattle, WA salary details

$16

$29

$50

How much do remote technical support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote technical support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Seattle, WA? The most popular types of Technical Support jobs in Seattle, WA are:
What are popular job titles related to Remote Technical Support jobs in Seattle, WA? For Remote Technical Support jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Seattle, WA look for? The top searched job categories for Remote Technical Support jobs in Seattle, WA are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Seattle, WA as of July 2026, with employment types broken down into 84% Full Time, 7% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.

Technical Support Eng

Canon Medical Systems

Seattle, WA • Remote

Other

Posted 13 days ago

Job description

  • Provide on-site and phone support to FSE and TSS to address installation, application and technical issues.
  • Provide second-level support in escalated issues. Escalate issues to National Technical Support (NTS) per protocol.
  • Participate in Technical Operationsa modality conference calls and ensure that region FSEs are fully informed of the latest information and developments.
  • Regularly review all Field Service Memos and other technical documentation posted on the Service Information System (SIS) and ensure region FSEs fully understand their content.
  • Participate in the installation of new products within the region.
  • Support the Beta testing of Field Maintenance Instructions (FMIas) occurring within the zone. Monitor the status and facilitate the completion of all FMIas within the region.
  • Work with NTS to ensure all Veterans Administration sites are ready for inspection; support each inspection on-site.
  • Monitor sites experiencing abnormally high numbers of service calls and conduct site audits, as appropriate, to uncover underlying causes.
  • Conduct on-the-job-training within the region to help develop a team of senior region modality FSEs to assist other FSEs when the region specialist is unavailable. Mentor FSEs who have failed or struggled in a class at the Training Academy.
  • Define FSE training needs and recommend actions to zone management. Provide supplemental technical training and local seminars related to installation, troubleshooting skills and new product introductions.
  • Review and evaluate systems in terms of image quality and system performance. Implement and monitor field service enhancements and programs (re: InnerVision).
  • Gather input for defining product issues and document concerns. Consult with zone management team in escalating product issues to NTS.
  • Provide timely and accurate technical documentation on assigned projects. Distribute appropriate technical information to the front line staff. Network with other zones to share technical information.
  • Support zone service marketing efforts.
  • Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
  • Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
  • Escalates technical issues and inquiries, as needed.
  • Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
  • Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
  • Contributes to and generates knowledge articles per P&P.

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