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Remote Technical Support Jobs in Seattle, WA (NOW HIRING)

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Monitor all requester activities during remote sessions to ensure sensitive data is not accessed or copied. * Execute Technical Support Guidelines (TSGs) as directed by requesters. * Maintain ...

KEYENCE

Field Application Engineer

Kirkland, WA · On-site +1

$54K - $81K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

KEYENCE

Field Application Engineer '27

Kirkland, WA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Tomra

Customer Support Manager - Americas

Seattle, WA · Remote

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

Tomra

Customer Support Manager - Americas

Seattle, WA · On-site +1

$110K - $137K/yr

Build a Technical Support Center of Excellence, including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Seattle, WA

Remote Technical Support information

See Seattle, WA salary details

$16

$29

$50

How much do remote technical support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote technical support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a Remote Technical Support specialist, and why are they important?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by Remote Technical Support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Seattle, WA? The most popular types of Technical Support jobs in Seattle, WA are:
What are popular job titles related to Remote Technical Support jobs in Seattle, WA? For Remote Technical Support jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Seattle, WA look for? The top searched job categories for Remote Technical Support jobs in Seattle, WA are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Seattle, WA as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.
Specialist - Industrial Technical Support

Specialist - Industrial Technical Support

Wesco

Bothell, WA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Wesco rating

7.1

Company rating: 7.1 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

198th of 355 rated logistics

Job description

As a Specialist - Industrial Technical Support, you will be responsible for providing technical support and case-related research over the phone and email, to users of industrial automation software offered by Industrial Software Solutions. You will provide authorized technical support training and application guidance to users. You will provide on-site and virtual software training and education for customers of the industrial automation software. You will collaborate with the manager to write and review articles, designs and build standards for internal documentation site.

Responsibilities:

  • Provide technical support and case-related research over phone and email to users of industrial automation software offered by Industrial Software Solutions
  • Provide on-site and virtual software training and education for customers of the industrial automation software
  • Understand AVEVA and Partner Product knowledge base, product features, licensing, and general applications, and share new information with team members
  • Support and perform established policies, procedures, standards, and quality control processes to assure responsive support, training, and application consulting capabilities
  • Attend necessary training and acquire and maintain AVEVA and Partner Product certifications as needed to maintain the level of product knowledge required to provide authorized technical support and training
  • Meet individual and group customer satisfaction performance goals related to technical support and customer training
  • In collaboration with manager, suggest and provide feedback regarding opportunities for support process improvements; test and provide feedback on support process improvements implemented
  • Working with management, reviews and refreshes existing technical notes, and review technical note drafts
  • Merge existing video and written tech notes into a standard format with both video and text/screen shots
  • Works with manager to write and reviews articles, design and build standards for internal documentation site

Qualifications:

  • Associates' Degree (U.S.)/College Diploma (Canada) - Information Technology or related field or equivalent education and experience required
  • Bachelors Degree - Information Technology or related field preferred
  • 2 years industrial technical automation software support
  • Experience with assisting with training materials or facilitating product training sessions 
  • Ability to identify measures and indicators of system performance and actions needed to improve performance, relative to goals of system
  • Ability to work from home or in-office while maintaining strong performance and productivity
  • Knowledge of principles and processes for providing customer and personnel services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Ability to effectively communicate both verbally and in writing
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Experience supporting Industrial Software Solutions products preferred
  • Ability to travel 0% - 25%
    #LI-MH1 
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. 

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. 

This posting is for a current, active vacancy intended for immediate hire.

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