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Remote Technical Support Jobs in Seattle, WA (NOW HIRING)

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

System One

WAMS Technical Resource

Seattle, WA · Remote

This position is remote. Responsibilities: * Support and maintain backend processes within Oracle Utilities WAMS v1.9x * Develop and document reusable patterns for data extraction, transformation ...

Eitacies Inc

Technical Lead - D365 SCM

Redmond, WA · Remote

Benefits: * 401(k) Technical Lead - D365 SCM 100% Remote work We are looking for a Technical Lead ... Supporting integrations with systems such as Salesforce, FedEx, FDA/EPCIS and other external ...

Genetec

Field Engineer

Seattle, WA · On-site +1

Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites * Act as a primary on-site and remote technical point of contact for key projects to Genetec ...

Genetec

Field Engineer

Seattle, WA · Remote

Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites * Act as a primary on-site and remote technical point of contact for key projects to Genetec ...

VAST Data

Technical Account Manager - USA

Seattle, WA · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

TrueBlue

Technical Recruiter

Tacoma, WA · Remote

$31.59 - $44.23/hr

Remote Job Duties and Responsibilities * Full-cycle recruitment management for specialized ... Support for employer branding efforts by representing the company at industry events and online ...

TrueBlue

Technical Recruiter

Tacoma, WA · Remote

$31.59 - $44.23/hr

Remote Job Duties and Responsibilities * Full-cycle recruitment management for specialized ... Support for employer branding efforts by representing the company at industry events and online ...

PeopleScout

Technical Recruiter

Tacoma, WA · Remote

$31.59 - $44.23/hr

Technical Recruiter United States (Remote) Overview: This role is responsible for identifying ... Support for employer branding efforts by representing the company at industry events and online ...

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Seattle, WA

Remote Technical Support information

See Seattle, WA salary details

$16

$29

$50

How much do remote technical support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote technical support in Seattle, WA is $29.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.26 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Seattle, WA? The most popular types of Technical Support jobs in Seattle, WA are:
What are popular job titles related to Remote Technical Support jobs in Seattle, WA? For Remote Technical Support jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Seattle, WA look for? The top searched job categories for Remote Technical Support jobs in Seattle, WA are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,657 per year, or $29.6 per hour.

WAMS Technical Resource

System One

Seattle, WA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Job Title: WAMS Technical Resource Location: Seattle, WA – Remote Role Type: 6 + months contract – good chance of extensions Seeking a WAMS Technical Resource who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in running large information technology projects in various customer businesses areas at a Utility client headquartered in the Seattle area. In this position you will be responsible for supporting enhancements, maintenance, and data operations within the current Oracle Utilities Work and Asset Management (WAMS) environment, while also enabling secure file-based integrations to Oracle Cloud. The candidate should have strong backend development skills, SQL expertise, and Unix-based integration capabilities. The ideal candidate has hands-on experience with Oracle Utilities WAM v1.9x, strong data processing and backend skills, and the ability to support existing Unix/Shell automation and file-transfer workflows as they transition toward cloud-based patterns. Location: This position is remote. Responsibilities:

  • Support and maintain backend processes within Oracle Utilities WAMS v1.9x
  • Develop and document reusable patterns for data extraction, transformation, and integration
  • Ensure data design supports operational needs, audit controls, and performance requirements
  • Support ingestion of GDE datasets into Oracle Autonomous Database (ADB).
  • Provide day-to-day technical support, troubleshooting, and data correction across WAMS components
Business Rule Definition & Functional Alignment
  • Collaborate with business stakeholders to understand and document WAMS functional processes
  • Translate business requirements into technical logic and backend data flows
  • Document representations of work orders, labor, materials, and assets within WAMS and ensure alignment to operational workflows
  • Support business process mapping by connecting backend design with field and back-office operations
Data Mapping & Integration
  • Map WAMS data structures for reporting, analytics, and cloud ingestion needs
  • Define transformation logic for exporting WAMS data into CSV, XML, JSON, or other structured formats
  • Architect secure and auditable data-exchange workflows leveraging SFTP and Unix-based file movement pipelines
  • Support the migration of existing file-transfer processes to Oracle Cloud Object Storage
Development & Technical Requirements
  • Develop SQL queries, stored procedures, scripts, and extraction routines for WAMS backend support
  • Build and maintain Shell/Unix scripts used for automation, data processing, and secure transfers
  • Ensure all integrations follow client architectural and security standards
  • Troubleshoot backend and integration issues, identify root causes, and implement lasting solutions
Feedback Loop & System Update Management
  • Develop or refine processes that interpret cloud ingestion feedback or batch responses
  • Create mechanisms to update WAMS with integration results, including reconciliation statuses, error records, and operational flags
  • Ensure all backend synchronization components are traceable and auditable
Testing, QA, and UAT Support
  • Support system integration testing and backend validation activities
  • Prepare test datasets, simulate end-to-end backend scenarios, and assist in triage
  • Document technical components thoroughly to ensure production readiness and long-term supportability
Required Education & Experience:
  • Bachelor’s degree in business, Information Technology, Computer Science or related degree. Additional years of experience may be considered in lieu of degree
  • 5+ years hands-on experience with Oracle Utilities WAM (preferably v1.9x)
  • Strong backend development skillset including SQL, data extraction, and ETL workflows
  • Proficiency in Shell scripting, Unix/Linux environments, and secure file-transfer processes (SFTP)
  • Experience supporting or migrating file-based integrations to Oracle Cloud Object Storage
  • Strong understanding of relational database structures and enterprise data patterns
Preferred Qualifications:
  • Experience working in utility operations or asset management environments
  • Familiarity with transitioning legacy processing pipelines to cloud-native approaches
  • Experience within regulated or municipal utility organizations
  • Background in large-scale data automation or backend pipeline development
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-2 #LI-CB5 Ref: #851-Rockville-S1