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Director Technical Support Jobs in Seattle, WA (NOW HIRING)

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

Reporting to the Director of Global Support, this individual will work closely with our Customers ... Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class ...

Outreach

Manager, Technical Support

Seattle, WA

$90K - $160K/yr

Reporting to the Director of Global Support, this individual will work closely with our Customers ... Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class ...

Outreach

Manager, Technical Support

Seattle, WA · On-site

$90 - $160/hr

Reporting to the Director of Global Support, this individual will work closely with our Customers ... Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class ...

ABB

VFD Technical Support Specialist

Bellevue, WA · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Knowledge of, or direct experience with motors, and/or control system wiring and communication ...

New

TSMG

Technical Field Specialist

Seattle, WA · On-site

Working under the Field Operations Manager and collaborating closely with the Operations Lead, the Technical Field Specialist will provide direct technical support in the development, preparation ...

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All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Seattle, WA

Director Technical Support information

See Seattle, WA salary details

$43.2K

$140.4K

$311.8K

How much do director technical support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director technical support in Seattle, WA is $140,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $208,800.00 per year, depending on experience, location, and employer.

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Seattle, WA?

The most popular types of Technical Support jobs in Seattle, WA are:

What are popular job titles related to Director Technical Support jobs in Seattle, WA?

For Director Technical Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Director Technical Support jobs in Seattle, WA look for?

The top searched job categories for Director Technical Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Director Technical Support jobs?

Cities near Seattle, WA with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $140,416 per year, or $67.5 per hour.

Manager, Technical Support

Outreach

Seattle, WA • On-site, Remote

$90K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and of course, a sense of humor and ability to build a team everyone wants to work with. Reporting to the Director of Global Support, this individual will work closely with our Customers, Customer Success Managers, Client Engagement Managers, Sales, Product Management and Engineering and provide feedback and influence leadership on ways support can enhance customer experience.
The Role
This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the support organization as well as lead with bug identification, release rollouts and partnership with engineering. This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Location: This person will need to work PST hours regardless of location.
Your Daily Adventures Will Include
  • Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams

  • People management responsibilities, including recruiting, career development, performance management

  • Identify patterns and trends in tickets to resolve issues holistically

  • Manage daily incoming workload and backlog

  • Work directly with customers on escalations, manage expectations, internal and external communication and be a resource and guide for TSEs ensuring an optimal and timely resolution.

  • Root cause analysis

  • Advocate/manage needed changes in product

  • Manage to KPIs, including quality, process and procedures

  • Lead the TSE team in mentoring and coaching the rest of the Support team

  • Partner with engineering and product management to manage critical situations and incidents proactively and reactively

  • Act as On-Call Support leader or escalation contact in a rotation during evening and weekend hours

  • Champion customer issues within the organization to build the best customer experience

Our Vision of You
  • Minimum 3-5 years experience in managing IT or Support organizations

  • BS degree in Engineering, Computer Science or related field

  • Demonstrated considerable understanding of enterprise software implementations and SaaS technologies

  • Experience using and implementing AI best practices

  • Experience managing up to ensure executive teams are aware

  • Expert competencies in managing escalated accounts, and driving incident, problem, and escalation management to successful resolutions.

  • Proven track record of mentoring other Support leaders

  • Excel in logical problem solving and communication skills, particularly when confronted with time-sensitive issues that require difficult decisions

  • Demonstrated ability to translate complex customer needs into actionable/attainable plans

  • Ability to attract, retain and develop a high-performing team of highly technical Support Engineers

  • Strong written and verbal communication and presentations skills, as well as the ability to persuade, inspire, and motivate others.

  • Ability to work with different stakeholders at varying levels to drive change by working collaboratively and providing leadership that drives results

  • Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment

  • Ability to synthesize data and analytics to formulate sound program objectives and goals

  • Passion for building diverse teams and providing an inclusive environment

  • You embody our core values. We are Trusted Advisors, We Win as One Team, We Take Ownership

$90,000 - $160,000 a year
The annual on target earnings (OTE) range for this role is $90,000 - $160,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.
Why You'll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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