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Director Technical Support Jobs (NOW HIRING)

Quavo, Inc.

Director, Technical Support

The Director of Technical Support is a senior leadership position within Quavo's Client Support department, overseeing application and technical support to ensure clients receive the highest quality ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · On-site

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · Remote

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

They are seeking a Technical Support Engineer to provide direct technical support to customers, focusing on troubleshooting and recommendations for Fortinet's wireless and switching products.

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Provide direct technical support for PMI products, software, and field applications. * Act as the primary liaison between customers, Engineering, and Software Development. * Document, track, and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

Responsibilities : • Provide direct technical web and telephone support to Fortinet customers including: • Support and troubleshooting on the wireless and switching range of Fortinet products • ...

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Director Technical Support information

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$38K

$123.4K

$274K

How much do director technical support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director technical support in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

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Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.

Director, Technical Support

Quavo, Inc.

Remote

Full-time

Posted 19 days ago

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
The Director of Technical Support is a senior leadership position within Quavo's Client Support department, overseeing application and technical support to ensure clients receive the highest quality support experience. This role provides oversight and guidance to Client Advocates and Technical Support Analysts, while leading Client Support strategy and growth. The Director partners closely with the Onboarding team on client go-lives, technical troubleshooting, and release upgrades, and serves as the senior escalation point for client issues. This position is critical to driving operational excellence, cross-functional alignment, and continuous improvement across the Client Support organization.
Responsibilities include:
  • Directly oversee Client Support staff, including Client Advocates and Technical Support Analysts, and align the team with Quavo's overall strategic objectives.
  • Provide daily direction and communication to employees so that Client Support tickets are responded to and resolved according to department best practices.
  • Provide continual evaluation of processes and procedures; recommend methods to improve area operations, efficiency, and service to both internal and external clients.
  • Assist the VP of Client Experience with the operations of the Client Support team, including performance analysis, forecasting, staffing, training, scheduling, and reward/recognition, as well as budget preparation, monitoring, and performance improvement programs.
  • Assist the VP of Client Experience to establish and document work procedures and processes for the Client Support team that support company and departmental standards, procedures, and strategic directives.
  • Provide statistical and performance data to the VP of Client Experience, including analyses of patterns and trends in client feedback and utilization data.
  • Optimize the Client Support team's use of technology, including ticketing systems, automation, and AI agents, and continuously iterate based on data and feedback.
  • Serve as the senior first point of escalation for all client issues.
  • Serve as the leadership liaison between the Client Support and Engineering teams.
  • Participate in corporate and cross-functional initiatives such as product launches, strategic projects, and change management, coordinating with cross-functional managers to promote effective communication and ensure alignment on inter-departmental dependencies.
  • Respond to and resolve employee relations issues expressed by team members; create and maintain a high-quality work environment so team members are motivated to perform at their highest level, and address disciplinary or performance issues according to company policy.
  • Perform daily/core job functions of direct reports if needed to ensure client service standards are met during periods of high volume or unforeseen understaffing.
  • All other duties as assigned.

Required Qualifications:
  • 10 years+ of experience in a technical role.
  • 3+ years of experience in a team lead or manager position with responsibility over direct reports in technical roles.
  • Strong knowledge of process improvement, strategic planning, and project management.
  • Senior-level writing, communication, problem-solving, and analytical skills.
  • Very strong teamwork ability, time management skills, and ability to multitask.
  • Ability to work with multiple internal departments.
  • Ability to manage ambiguity and operate with autonomy; highly organized and self-directed.
  • Working knowledge of MS Windows and MS Office (including email) as well as internet browser operations.
  • Experience with Database, APIs, and SQL troubleshooting.
  • Experience implementing AI solutions.

Preferred Qualifications:
  • Bachelor's Degree preferred
  • Background in SaaS.
  • Experience with Salesforce Service Cloud (or SFDC) and related tools.
  • Experience with PEGA.

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