ZipRecruiter

Log In

1

Director Technical Support Jobs (NOW HIRING)

Boulevard

Director, Technical Support

As Director, Technical Support Engineering, you will define and scale this function as a critical pillar of Boulevard's customer experience and platform reliability. Reporting to the VP of Customer ...

Axon

Director, Technical Support

Atlanta, GA · On-site

Your Impact As the Director of Technical Support, you will be responsible for scaling and evolving our Tier 1 Technical Support organization to support a rapidly growing, global customer base. You ...

City of New York

Director (Technical)

Floral Park, NY · On-site

$150K/yr

The Director will be responsible for developing standard construction language, and maintaining and ... DDC is unable to support or sponsor any visa application or visa extension, including but not ...

Mesquite ISD

Director - Technical Services

Mesquite, TX · On-site

$103K - $129K/yr

Manage and support the Technical Services' supervisors responsible for the installation and ... direct reports on their technical and professional growth as well as the growth of their staff ...

Cyera

Director of Technical Support

New York, NY · On-site +1

$140K - $180K/yr

THE OPPORTUNITY We're looking for a Director of Technical Support who brings engineering depth, operational rigor, and the credibility to stand shoulder-to-shoulder with enterprise security teams and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

next page

Showing results 1-20

All JobsTechnical Support JobsDirector Technical Support Jobs

Director Technical Support information

See salary details

$38K

$123.4K

$274K

How much do director technical support jobs pay per year?

As of Jul 8, 2026, the average yearly pay for director technical support in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a Director of Technical Support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the key skills and qualifications needed to thrive as a Director of Technical Support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What are the main challenges a Director of Technical Support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

More about Director Technical Support jobs
What cities are hiring for Director Technical Support jobs? Cities with the most Director Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Director Technical Support jobs? States with the most job openings for Director Technical Support jobs include:
What job categories do people searching Director Technical Support jobs look for? The top searched job categories for Director Technical Support jobs are:
Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.
Director, Technical Support

Director, Technical Support

Boulevard

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
Boulevard's Technical Support Engineering (Tier 3) team delivers highly specialized technical resolution, integration expertise, and developer support across our customer ecosystem. As Director, Technical Support Engineering, you will define and scale this function as a critical pillar of Boulevard's customer experience and platform reliability.
Reporting to the VP of Customer Experience, this role owns the vision, strategy, and execution of Tier 3, evolving it into a world-class technical support engineering organization that enables enterprise growth, reduces engineering interruptions, and improves system-wide reliability.
You will operate as a cross-functional leader, partnering closely with Engineering, Product, Customer Success, and Support to influence product direction, improve platform supportability, and ensure Boulevard delivers a seamless and technically experience for customers and partners.
What you'll do here:
  • Define and execute the long-term vision for Technical Support Engineering at Boulevard
  • Establish T3 as a strategic bridge between Customer Experience and Engineering
  • Own the operating model for complex technical issue resolution, escalation management, and integration support
  • Drive the evolution of T3 to support enterprise customers, complex integrations, and an expanding partner ecosystem
  • Define success metrics across:
    • Resolution quality and speed
    • Customer experience for complex issues
    • Reduction in engineering escalations
    • Systemic issue prevention
  • Build a scalable org structure, including future expansion into areas such as Dev Support, Solutions Engineering, and integration ownership
  • Organizational Leadership & Team Development
    • Build and scale a high-performing Technical Support Engineering organization, including hiring, org design, coaching and career pathing
    • Define and evolve the technical competency model and leveling framework for T3
    • Establish clear career pathways aligned with engineering-adjacent roles (e.g., Staff, Principal, Solutions Engineering)
    • Lead workforce planning and capacity strategy to support enterprise growth and increasing technical complexity
    • Foster a culture of deep technical expertise, customer empathy, and ownership
    • Drive continual team improvements in efficiency, quality, response times, and customer satisfaction
    • Utilize internal tools and identify new strategies to refine, monitor, and manage team's performance
    • Own Tier 3 data analysis; pulling, identifying, and sharing trends, drivers, and recommendations on potential actions
    • Proactively identify Tier 3 resource, enablement, and process gaps; collaborating effectively with stakeholders and/or owning next steps
  • Customer Escalation & Leadership
    • Own the strategy and execution of escalation management for Boulevard's most complex and high-impact customer issues
    • Serve as executive-level escalation point for strategic and enterprise accounts
    • Define and standardize incident management frameworks, severity models, and response protocols
    • Partner with Customer Success and Account teams to deliver technical leadership in Executive business reviews (QBRs/MBRs) and Strategic account planning
    • Ensure a consistent, high-quality experience for customers navigating complex technical challenges
    • Monitor and own the full lifecycle for T3 tickets, ensuring SLA adherence and successful resolution
  • Cross Functional & Product Influence
    • Partner with Engineering and Product leadership to improve system reliability and observability
    • Translate recurring technical issues into actionable product and platform improvements
    • Influence product roadmap and prioritization based on systemic friction and customer impact
    • Drive post-incident reviews and ensure learnings translate into long-term fixes
    • Establish T3 as a key stakeholder in integration strategy, API/platform evolution, Partner ecosystem development
    • Prepare and present updates, data insights, opportunities, and trends to a variety of audiences-Executive leadership, broader Support/CX department, and cross-functional partners
    • Drive external partnerships with Developers to further enhance Boulevard's ecosystem
    • Collaborate on critical initiatives with cross-functional partners, including Finance, Engineering, Product, and Customer teams.
    • Partner with Support leadership to influence the direction of BLVD Technical Support

What you'll need to thrive:
  • Experience: 8+ years in Technical Support Engineering, Solutions Engineering, or similar technical roles, with 3-5+ years leading teams in a SaaS environment
  • Domain Ownership: Proven experience building and scaling technical support or engineering-adjacent functions
  • Strong experience working cross-functionally with Engineering and Product leadership
  • Enterprise Experience: Experience supporting enterprise customers and complex integrations
  • Strategic Leadership: Demonstrated ability to define and execute long-term vision for a technical function
  • Executive Communication: Comfortable influencing and presenting to senior leadership and enterprise customers. Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels.
  • Systems Thinking: Ability to connect technical issues to broader platform and organizational improvements
  • Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.
  • Autonomy & Judgment: Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs.
  • Growth Mindset: Passion for continuous improvement, learning, and building scalable support systems in a fast-growing environment.
  • Let's-do-this energy: Maintains a bias for action with a focus on execution, outcomes, and exceptional project management.
  • High EQ: You're a seasoned leader, able to coach your team and model how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit.

How we'll take care of you:
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $182,000 - $214,000 per year. For all other U.S. locations, the anticipated base salary range is $158,000 - $204,600 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically.
  • We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
  • Take a break whenever you need with our flexible vacation day policy.
  • Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month.
  • ♥ Family planning resources and specialized support programs.
  • Equity: get ahead on the ground floor and grow with Boulevard.
  • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Apply