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Director Technical Support Jobs (NOW HIRING)

Hoxhunt

Director, Technical Support

Minneapolis, MN · On-site

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force ...

Hoxhunt

Director, Technical Support

Minneapolis, MN · Remote

$125K - $135K/yr

Your Role We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Provide direct technical support for PMI products, software, and field applications. * Act as the primary liaison between customers, Engineering, and Software Development. * Document, track, and ...

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Mesquite ISD

Director - Technical Services

Mesquite, TX · On-site

$103K - $129K/yr

Manage and support the Technical Services' supervisors responsible for the installation and ... direct reports on their technical and professional growth as well as the growth of their staff ...

Cyera

Director of Technical Support

New York, NY · On-site +1

$140K - $180K/yr

THE OPPORTUNITY We're looking for a Director of Technical Support who brings engineering depth, operational rigor, and the credibility to stand shoulder-to-shoulder with enterprise security teams and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

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Director Technical Support information

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$123.4K

$274K

How much do director technical support jobs pay per year?

As of Jul 29, 2026, the average yearly pay for director technical support in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a Director of Technical Support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the key skills and qualifications needed to thrive as a Director of Technical Support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What are the main challenges a Director of Technical Support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

More about Director Technical Support jobs
What cities are hiring for Director Technical Support jobs? Cities with the most Director Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Director Technical Support jobs? States with the most job openings for Director Technical Support jobs include:
What job categories do people searching Director Technical Support jobs look for? The top searched job categories for Director Technical Support jobs are:
Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.

Director, Technical Support

Hoxhunt

Minneapolis, MN • On-site

$125K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Our mission and why it matters
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks. We build the tools that detect and stop them.
Your Role
We are looking for an experienced Director, Technical Support to join our team in Minneapolis. In this role, you will lead our US Technical Support function, serving as the driving force behind support operations in the region. You bring a strong blend of technical expertise and people leadership, building trusted relationships across teams, proactively managing stakeholders, and driving cross-functional collaboration to deliver exceptional outcomes. You'll own customer escalations, acting as the primary liaison between our US customers and our headquarters in Finland to ensure timely communication and issue resolution. This role is ideal for someone who thrives in a fast-paced scale-up environment, takes initiative, adapts quickly, and enjoys solving complex challenges as they emerge.
What You'll Do
  • Lead, develop, and grow a team of technical support professionals, owning hiring decisions, providing clear feedback and 1:1 coaching, and building the team structure needed to scale US operations.
  • Act as the primary point of contact for customer escalation calls, ensuring issues are resolved with empathy and efficiency.
  • Drive cross-departmental collaboration, working closely with Product, Engineering, and Customer Success to solve complex problems and improve the customer experience.
  • Assist with the implementation and optimization of our support tooling, including leading an active platform migration as part of our broader support modernization effort.
  • Manage up effectively, translating customer needs and US market behaviors into actionable insights for our global leadership team.
  • Serve as the strategic link between our US customer base and our product and engineering teams in Helsinki, translating regional patterns, escalations, and market behavior into decisions that shape the global product. Frequent travel to HQ in Finland is part of how this gets done.
  • Own the metrics that define support quality, including SLA attainment, CSAT, and escalation resolution time, and report on US support performance to leadership with clarity and context.

What We're Looking For
  • 3 to 5 years of leadership experience managing a technical support or customer support team.
  • 5+ years of overall experience within technical support, in a B2B SaaS environment.
  • Exceptional leadership and communication skills, with a proven ability to give constructive feedback, manage up, and translate cultural nuances effectively.
  • Comfort operating in a fast-paced, scale-up environment where you must be a self-starter, a proactive problem solver, and flexible with your time.
  • A strong focus on people and processes while having a hands-on technical troubleshooting attitude.
  • A working technical foundation: familiarity with concepts like APIs, SSO, email infrastructure, or enterprise security environments. You won't be expected to know Hoxhunt's stack on day one, but you should be able to learn it quickly and engage meaningfully with both customers and engineers.

What you can expect from us:
  • Compensation: Annual base salary of $125,000 - $135,000 depending on your experience.
  • Working ways: We work in a flexible, hybrid work setting. You are expected to collaborate from our Minneapolis office, with quarterly travel to our Finnish headquarters.
  • High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we remain deeply humble and collaborative. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
  • Authentic trust & autonomy: We hire great people and give them the autonomy to thrive. You'll have the freedom to take ownership, make decisions, drive meaningful impact, and help shape the future of our growing organization.
  • A product you can be proud of: It is incredibly rare in cybersecurity to build a product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.
  • The perks that matter: Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you'll get to collaborate from our wonderful office in Minneapolis!

Our Recruitment Process
We want to get to know you and how you think! Our process includes:
  1. TA screening call (30 min, remote)
  2. Hiring manager interview (45 min, remote or onsite)
  3. Hiring manager interview and live technical exercise (30 min, remote or onsite)
  4. Panel interview with leadership and team (60 min onsite)
  5. Offer
  6. Background Check and Reference checks
About Hoxhunt
Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.
As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.
Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!

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