1

Director Technical Support Jobs (NOW HIRING)

From strategy and support to systems and solutions, we work behind the scenes to strengthen ... Director, Technical Delivery Reports To: Leader of Technology Transformation FLSA Status: Exempt ...

We have an Immediate need for Technical Support for one of my Direct client based out at Austin, TX. Kindly go through the , if interested revert with your updated resume, contact details, expected ...

Direct involvement with customer service experience. Computer systems experience. EDUCATION High School required; College experience preferred Qualifications Technical Support, Customer ...

next page

Showing results 1-20

Director Technical Support information

See salary details

$38K

$123.4K

$274K

How much do director technical support jobs pay per year?

As of Jun 18, 2026, the average yearly pay for director technical support in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What does a Director of Technical Support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the key skills and qualifications needed to thrive as a Director of Technical Support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What are the main challenges a Director of Technical Support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

More about Director Technical Support jobs
What cities are hiring for Director Technical Support jobs? Cities with the most Director Technical Support job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
What states have the most Director Technical Support jobs? States with the most job openings for Director Technical Support jobs include:
What job categories do people searching Director Technical Support jobs look for? The top searched job categories for Director Technical Support jobs are:
Infographic showing various Director Technical Support job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, 45% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.
Director, Technical Sales

Full-time

Posted 3 days ago


Job description

We are seeking a highly experienced Director, Technical Sales to lead business development efforts for our tank cleaning and industrial services division. This role is ideal for an industry professional who combines deep technical expertise in tank cleaning operations with strong commercial leadership and sales strategy experience.

This position will serve as the company’s technical subject matter expert while also owning the complete bid, proposal, and estimating process. The Director, Technical Sales will be responsible for driving revenue growth, developing client relationships, and ensuring that proposals and estimates are accurate, competitive, and aligned with operational capabilities.

Duties and Responsibilities

· Serve as the company’s technical subject matter expert in tank cleaning processes, methodologies, equipment, and industry best practices.

· Own and manage the full bid, proposal, and estimating lifecycle –including scope development, cost estimation, pricing strategy, and final proposal preparation.

· Review client specifications, drawings, and scope documents to develop accurate and competitive estimates for tank cleaning and related services.

· Partner with Operations and Engineering teams to develop technical work plans, schedules, and resource requirements for proposals.

· Provide support and guidance to the Sales team

· Develop and implement effective sales strategies aligned with company objectives to achieve revenue and growth targets.

· Build and maintain strong relationships with existing and prospective clients through regular communication, site visits, presentations, and technical demonstrations.

· Provide in-depth technical expertise and consultative support to clients, ensuring they fully understand the value, safety, and effectiveness of proposed solutions.

· Conduct detailed client needs assessment and site evaluations to develop tailored technical solutions.

· Prepare, review and deliver compelling proposals, presentations, and technical submittals that address client needs and showcase company capabilities.

· Ensure all proposals and estimates are aligned with company risk management, safety standards, and profitability objectives.

· Stay current with industry trends, regulatory requirements, competitive landscape, and emerging technologies to identify new opportunities for growth.

· Attend industry conferences, trade shows, and networking events to promote company services and technical expertise.

· Collaborate closely with Operations, Safety, and Engineering teams to relay customer feedback and recommend service or process enhancements.

· Track and report on sales activities, proposal pipeline, win/loss metrics, and forecasting, providing regular updates to Executive Leadership and/or the Board.

· Provide technical training and support to internal sales and operations teams to strengthen overall organizational knowledge and capabilities.

· Participate in post-project reviews to evaluate estimating accuracy and improve future proposal performance

· Other duties and responsibilities as required.

Required Qualifications

· Bachelor’s Degree in Engineering, Business, Environmental Science or related field preferred.

· Significant prior experience in technical sales and operations within the tank cleaning or industrial services industry.

· Demonstrated hands-on experience with tank cleaning processes, equipment, methodologies, and safety requirements.

· Proven experience developing project estimates, bids, and technical proposals in an industrial services environment.

· Prior leadership and management experience.

· Strong understanding of industrial cleaning processes, confined space entry, hazardous materials handling, and related safety regulations.

· Demonstrated ability to communicate, present and influence key stakeholders at all organizational levels.

Position Skills & Abilities

· Recognized technical expertise in tank cleaning operations and equipment.

· Excellent listening, negotiation, and presentation skills.

· Strong analytical and problem-solving skills to address complex client challenges.

· Ability to prepare detailed, accurate cost estimates and competitive proposals.

· Willingness to travel to jobsites and client locations as need.

· Strong understanding of customer and market dynamics and industry requirements.

· Ability to manage multiple proposals, deadlines, and priorities simultaneously.

· Effective written and verbal communication skills with internal and external stakeholders.

· Must be computer proficient, including experience with estimating tools and CRM systems.

· Strong understanding of the energy industry (upstream, midstream, downstream) preferred.

· Ability to function effectively in a fast-paced, rapidly growing company with cha

· Ability to communicate effectively through written and verbal methods to internal and external customers.

· Must be computer proficient

· Understanding of tank cleaning industry/processes preferred.

· Understanding of energy industry (upstream, midstream, and/or downstream) preferredAbility to function in a rapidly changing growth company environment to meet evolving business demands.