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Director Technical Support Jobs in Boston, MA (NOW HIRING)

WHOOP

Director, Technical Recruiting

Boston, MA · On-site

$175 - $205/hr

WHOOP is hiring a Director of Technical Recruiting to lead the strategy, execution, and evolution ... In tandem with Talent Operations, continuously evaluate and support implementing recruiting ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking ...

Whoop

Director, Technical Recruiting

Boston, MA · On-site

WHOOP is hiring a Director of Technical Recruiting to lead the strategy, execution, and evolution ... In tandem with Talent Operations, continuously evaluate and support implementing recruiting ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking ...

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

This includes support on Werfen product usage and function, technical questions, instrument ... MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with direct Blood Banking ...

ABB

VFD Technical Support Specialist

Burlington, MA · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Knowledge of, or direct experience with motors, and/or control system wiring and communication ...

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All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Boston, MA

Director Technical Support information

See Boston, MA salary details

$41.3K

$134K

$297.7K

How much do director technical support jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director technical support in Boston, MA is $134,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $199,400.00 per year, depending on experience, location, and employer.

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What are popular job titles related to Director Technical Support jobs in Boston, MA?

For Director Technical Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Director Technical Support jobs in Boston, MA look for?

The top searched job categories for Director Technical Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Director Technical Support jobs?

Cities near Boston, MA with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, 7% Part Time, 4% Contract, and 2% Nights. Highlights an 80% In-person, 4% Hybrid, and 16% Remote job distribution, with an average salary of $134,046 per year, or $64.4 per hour.

Director, Technical Solutions

Alnylam Pharmaceuticals

Cambridge, MA • On-site, Remote

$200K - $271K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Director, Statistical Programming Technical Solutions
Summary of Key Responsibilities
  • Designs and leads Quantitative Sciences data and analytics systems strategy and/or technical development initiatives including systems and technology integration, data sharing, analysis, transfer/access and storage platforms or utilities.
  • Establishes Quantitative Sciences technical direction, standards, and governance policies for analytical solutions and platforms, as well as best practices for efficient and inspection ready delivery across the data flow.
  • Lead the strategic vision, implementation, and continuous evolution of the AWS cloud platform supporting Statistical Programming, Biostatistics, Epidemiology, Data Science, and Clinical Development functions.
  • Oversee the design, deployment, validation, and lifecycle management of AWS-hosted programming and analytics environments within regulated GxP settings.
  • Promotes technical innovation to drive the development of data, analysis and visualization solutions within a clinical data environment.
  • Develop strategies in collaboration with Data Science team for integrating generative AI and other advanced analytics tools into statistical programming workflows while ensuring regulatory compliance and appropriate validation.
  • Leads technical assessments of vendor products or new technologies; manages and establishes relationships with technical vendors to support business needs.
  • Collaborates with Clinical Development Operations, IT and other functional leaders to ensure organizational effectiveness / efficiencies from systems and technology platforms.
  • Partners with the IT Validation / QA organizations to ensure compliance of clinical data systems and processes to regulatory requirements.
  • Collaborates with IT on technical project prioritization, forecasting, estimation, and budgeting.
  • Facilitates change management activities and training for key systems and processes.

Qualifications
  • Minimum 15 years' industry experience (Pharmaceutical, Biotech, CRO) leading technical projects and/or supervising teams to deliver data/analytics solutions;
  • Demonstrated technical expertise with clinical databases, AWS/EDC platforms, data imports/integrations, data analytics platforms and/or data visualization tools; advanced programming and analytical skills using SAS, R and Python an asset.
  • Experience driving data solutions projects or system implementations (i.e., data dashboards, R/SAS/data analytics infrastructure, data warehousing, data visualization and/or risk-based data review tools/systems) with clinical team members;
  • Demonstrated experience working with IT and cross-functional counterparts in evaluating and implementing clinical data systems, constructing technical business requirements, specifications and supporting validation documentation
  • Experience managing technical teams (FTEs, Functional Service Providers or vendors);
  • Demonstrated leadership in implementing solutions within the clinical data flow, understanding of CDISC standards, and technologies/utilities in support of Quantitative Sciences data flow (from CRF to CSR);
  • Detailed knowledge of data management, statistical programming environments, processes, procedures, and roles;
  • Detailed knowledge of data management, statistical programming environments, processes, procedures, and roles;
  • Experience developing SOPs, Standards or implementing technical best practices;
  • Experience overseeing vendors in the delivery of technical solutions, including development of quality and performance metrics;
  • Excellent written and oral presentation and interpersonal, organizational, analytical, project management and multi-tasking skills;
  • Advanced knowledge of GCP/ICH standards, 21 CFR Part 11, Validation requirements;
  • Bachelor's Degree required in areas of computer science, statistics, mathematics or information sciences, MBA, advanced degree and / or Project Management certification preferred
  • Clear alignment with Alnylam Core Values:
    • Commitment to People
    • Innovation and Discovery
    • Sense of Urgency
    • Open Culture
    • Passion for Excellence

#LI-AB1 #LI-Hybrid
Alnylam Pharmaceuticals is an EEO employer committed to an exciting, diverse, and enriching work environment.
U.S. Pay Range
$200,700.00 - $271,500.00
The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).
Alnylam's robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.
Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: https://www.alnylam.com/careers
About Alnylam
We are the leader in RNAi therapeutics - a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what's possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.
At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.

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