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Technical Support Manager Jobs in Boston, MA (NOW HIRING)

AstraZeneca

Technical Support

Boston, MA · On-site

Technical Support The Technical Support is responsible for delivering day-to-day IT support to ... Maintain inventory accuracy by following asset management processes and updating asset records.

AstraZeneca

Technical Support

Boston, MA · On-site

$40K - $51K/yr

Technical Support The Technical Support is responsible for delivering day-to-day IT support to ... Maintain inventory accuracy by following asset management processes and updating asset records.

Bullhorn

Manager, Technical Support Engineering

Boston, MA · On-site +1

$84K - $111K/yr

About the role As a Technical Support Engineering Manager, you'll lead the team serving as the highest point of escalation for complex client issues. You'll sit at the crossroads of engineering ...

iMotions

Technical Support Specialist

Boston, MA · On-site

Product Management, Customer Success Management, Product Specialists, Development, Solutions/Sales ... Technical Support works directly with clients to resolve technical issues with iMotions technology.

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

Participated in additional projects as assigned by Technical Support Management * Other duties as assigned Networking/Key relationships * North America Commercial Operations * Client Services

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

Participated in additional projects as assigned by Technical Support Management * Other duties as assigned Networking/Key relationships * North America Commercial Operations * Client Services

iMotions

Technical Support Specialist

Boston, MA

Product Management, Customer Success Management, Product Specialists, Development, Solutions/Sales ... Technical Support works directly with clients to resolve technical issues with iMotions technology.

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

Participated in additional projects as assigned by Technical Support Management * Other duties as assigned Networking/Key relationships * North America Commercial Operations * Client Services

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

Participated in additional projects as assigned by Technical Support Management * Other duties as assigned Networking/Key relationships * North America Commercial Operations * Client Services

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

Participated in additional projects as assigned by Technical Support Management * Other duties as assigned Networking/Key relationships * North America Commercial Operations * Client Services

Vecna

Technical Support Specialist

Burlington, MA

Technical Support Specialist Description: Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we\'re reshaping how the world\'s leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps ...

HUB

Technical Support Associate

Wilmington, MA · Hybrid

$20.51 - $35.76/hr

As a Technical Support Assistant, you will be responsible for assisting Account Managers and Account Executives with the servicing of assigned Commercial Lines accounts in accordance with the ...

Axis

Technical Support Representative

Chelmsford, MA · Hybrid

$56K/yr

Job Title Technical Support Representative Looking for a new start? Think bigger. Think Axis! At ... Time management and multi-tasking * Strong computer skills * Microsoft Office proficiency * Detail ...

HUB

Technical Support Associate

Wilmington, MA · Hybrid

As a Technical Support Associate, you will be responsible for assisting Account Managers and Account Executives with the servicing of assigned Commercial Lines accounts in accordance with the ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boston, MA

Technical Support Manager information

See Boston, MA salary details

$32K

$93.3K

$160.2K

How much do technical support manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for technical support manager in Boston, MA is $93,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $113,000.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Boston, MA? The most popular types of Technical Support jobs in Boston, MA are:
What job categories do people searching Technical Support Manager jobs in Boston, MA look for? The top searched job categories for Technical Support Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Technical Support Manager jobs? Cities near Boston, MA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boston, MA as of July 2026, with employment types broken down into 90% Full Time, 5% Contract, and 5% Nights. Highlights an 65% In-person, 5% Hybrid, and 30% Remote job distribution, with an average salary of $93,331 per year, or $44.9 per hour.
Technical Support

Technical Support

AstraZeneca

Boston, MA • On-site

Full-time

Posted 7 days ago

AstraZeneca rating

8.4

Company rating: 8.4 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

19th of 86 rated pharmaceutical

Job description

Technical Support

The Technical Support is responsible for delivering day-to-day IT support to employees within their assigned site while providing a high level of customer service. This role serves as the first point of contact for end-user technology issues and works closely with global IT teams to resolve incidents, fulfill service requests, and support a positive end-user experience.

Working within established processes and procedures, the Technical Support Specialist performs front-line support for hardware, software, collaboration technologies, and workplace IT services. More complex issues are escalated to the appropriate support teams while maintaining ownership through resolution.

Key Responsibilities

  • Provide first-line technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.

  • Diagnose, troubleshoot, and resolve hardware, software, operating system, and application issues.

  • Support the AskIT desk by delivering walk-up, scheduled, and remote technical assistance.

  • Install, configure, replace, and deploy Windows laptops, desktops, and approved peripherals.

  • Perform workstation imaging, software installation, and standard configuration activities.

  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.

  • Assistusers with collaboration technologies, including Microsoft Teams, Zoom, conference rooms, and meeting room equipment.

  • Create, update, and resolve incidents and service requests within established SLA and OLA targets.

  • Maintainaccuratedocumentation of work performed, asset information, andknowledgearticles whenappropriate.

  • Perform hardware moves,ads, changes, replacements, andequipmentrefresh activities.

  • Support new hire onboarding, employee transfers, and offboarding activities.

  • Coordinate warranty repairs and hardware replacement with approved vendors.

  • Provide hands-and-eyes support for infrastructure, networking, AV, and server teams when requested.

  • Maintain inventory accuracy by following asset management processes and updating asset records.

  • Escalate unresolved or complex issues to theappropriate supportteams while keeping customers informed.

  • Follow IT security policies, standard operating procedures, and change management processes.

  • Deliver professional, courteous, and timely customer service while building positive relationships with end users.

  • Ability to supportWaltham, Kendall Square, 121 Seaport(Boston), 100 Binney locations.

Required Qualifications

  • High School Diploma or equivalent required.

  • One or more years of experience in desktop or end-user technical support preferred.

  • Experience supporting Windows operating systems and Lenovo desktop and laptop hardware.

  • Working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and Office applications.

  • Experience supporting printers, mobile devices, and common workplace technologies.

  • Familiarity with ServiceNow or a similar IT Service Management platform.

  • Basic understanding of networking concepts, VPN connectivity, and enterprise security practices.

  • Strong troubleshooting, communication, and customer service skills.

  • Ability to prioritize multiple tasks while meeting service level expectations.

  • Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

  • Associate or bachelor's degree in information technologyor a related field.

  • Experience supporting Apple macOS and iOS devices.

  • Experience with Microsoft Intune, SCCM, or endpoint management tools.

  • ITIL Foundation certification or equivalent IT service management experience.

  • Experience supporting conference room technology and hybrid meeting environments.

Date Posted

21-jul-2026

Closing Date

27-jul-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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