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Technical Support Manager Jobs in Springfield, MA

mSupply

HVAC Technical Support Specialist

Hartford, CT · On-site

Designs and delivers employee and product training in collaboration with management. * Delivers technical support to dealers by phone and on-site. * Shares service bulletins and addresses product ...

Eppendorf SE

Technical Product Manager

Enfield, CT · On-site

$75K - $85K/yr

Experience providing highlevel technical support to internal and external customers, including the ... Demonstrated ability to manage crossfunctional projects such as design changes, recalls and ...

Eppendorf SE

Technical Product Manager

Enfield, CT · On-site

$75K - $85K/yr

Experience providing high-level technical support to internal and external customers, including the ... Demonstrated ability to manage cross-functional projects such as design changes, recalls and ...

Dyno Nobel

Senior EIS Technical Manager

Simsbury, CT · On-site

$115K - $158K/yr

Job Brief Responsible and accountable for the technical support, coordination, and performance management of Dyno Nobel's Electronic Initiation Systems (EIS) portfolio, including hardware, software ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Springfield, MA

Technical Support Manager information

See Springfield, MA salary details

$29.4K

$85.6K

$147K

How much do technical support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for technical support manager in Springfield, MA is $85,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Springfield, MA look for?

The top searched job categories for Technical Support Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Technical Support Manager jobs?

Cities near Springfield, MA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,613 per year, or $41.2 per hour.

Technical Support Manager

West Hartford, CT • On-site

Legrand Group
See more jobs at Legrand Groupexternal

$90 - $125/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

West Hartford, CT, United States (Hybrid)

Job Info
  • Job Identification 535
  • Posting Date 07/22/2026, 08:52 PM
  • Job Schedule Full time
  • Locations West Hartford, CT, United States (Hybrid)
  • Brand Legrand
  • Employment type Regular
  • Travel Required Yes
  • Job Category Customer Service
Job Description

Legrandhas an exciting opportunity for a Technical Support Manager to join the Electrical Wiring Systems Wiremold Team inWest Hartford, CT. The Technical Support Manager will manage technical service-related operations for an organization supporting Wiremold products.

Responsibilities
  • Provides day to day operational leadership, guidance, development, and motivation to the technical support team to achieve superior results and accomplish overall business objectives. Monitors employee and team performance in relation to established standards. Schedules technical support daily duties. Supports hiring, coaching, and developing talent.
  • Field technical questions concerning products and their applications for the sales force, distributors, and end-users of all of the company’s products within established service levels to ensure that customer technical product issues are addressed.
  • Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs.
  • Provide backup to the team during high volume or low staffing periods. This can include answering customers’ technical questions by phone, e-mail, live chat, and Salesforce.
  • Manage the development and maintenance of the Wiremold Knowledge tool. Manage the development and update of other customer self-service tools, such as cross-reference databases, product selection flowcharts, etc.
  • Develop and deliver product and customer experience training for new Technical Support and Customer Support representatives.
  • Ensure that the team provides 3rd party certifications and other technical support and documentation to customers as required.
  • Provide occasional review of new product designs for function and ease of installation. In addition, based on customer requests received, provide feedback to Product Managers and engineering team on product gaps or ideas for product design changes.
  • Perform related project assignments as determined by the ongoing needs of the Marketing Department as directed by manager.
  • Comprehensive knowledge of Wiremold products, their applications, the codes and standards that govern their use, and experience with user preferences regarding installation techniques.
Qualifications

Education:

  • Requires a bachelor's degree or equivalent experience.

Experience:

  • Typically requires 5-7 years' experience in the electrical industry in a customer or technical support role, engineering, or electrical contracting.
  • 1-3 years supervisory experience may be required.
  • Extensive knowledge of the function and department processes.

Skills/Knowledge/Abilities:

  • Customer Support
  • Inquiry Research/Response
  • Software Troubleshooting
  • Systems Troubleshooting
  • Technical Project Management
About Us

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

  • comprehensive medical, dental, and vision coverage
  • a high employer 401K match
  • paid time off (PTO) and holiday pay
  • short-term and long-term disability benefit plans
  • above-benchmark paid maternity and parental leave
  • bonus opportunities in accordance with the Company’s incentive plans
  • paid time off to volunteer
  • active/growing Employee Resource Group network

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visitlegrand.us/electrical wiring devices

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