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Technical Support Manager Jobs in Springfield, MA

Kinsley Power Systems

IT Manager

East Granby, CT · On-site

$130K - $170K/yr

Technical Support: Manage the activities of the Information Technology team providing guidance on technical matters and promoting teamwork and cooperation with our service providers as well Oversee ...

Deloitte

CIAM Senior Manager

Hartford, CT · Remote

$114K - $157K/yr

Work you'll do As a Senior Manager focusing on the Consumer industry and delivering identity ... Oversee technical support for Customer Identity cyber services and resolve service-related issues ...

Opus Inspection

Desktop Support Specialist

East Granby, CT · On-site

$21 - $26/hr

Communicate technical information in a user-friendly manner. * Maintain a positive and professional ... Manage user accounts and permissions : Create and update user accounts, assign appropriate access ...

Deloitte

Oracle Cx Technical Manager

Hartford, CT

$117K - $117K/yr

Oracle Cx Technical Manager Our Deloitte Sales & Service team empowers organizations to build ... Develop executive-level materials, status reporting, and recommendations to support governance ...

Schoening Technology Group

Be Seen First

Print Management First Responder

Hartford, CT · On-site

$20 - $23/hr

This is an excellent opportunity for candidates with IT Help Desk, Desktop Support, Technical ... Managed Print Services (MPS) experience. * HP certifications or related technical certifications.

Helion Automotive Technologies

Field Support

Springfield, MA · On-site

$19.75 - $27/hr

Provide users with technical support for computer problems. * Install and perform repairs to ... Participate in short and/or long term projects assigned by Project Manager which may involve long ...

NAM Info Inc

Technical Program Manager Gen AI

Hartford, CT · On-site

$130K - $168K/yr

Title: Technical Program Manager Gen AI Location: Hartford, CT (Day 1 onsite role) Duration: 12 ... support current and future model requirements Stakeholder Collaboration Facilitate effective ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Springfield, MA

Technical Support Manager information

See Springfield, MA salary details

$29.4K

$85.6K

$147K

How much do technical support manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support manager in Springfield, MA is $85,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What job categories do people searching Technical Support Manager jobs in Springfield, MA look for? The top searched job categories for Technical Support Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Support Manager jobs? Cities near Springfield, MA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,613 per year, or $41.2 per hour.
Drinking Water Technical Manager

Drinking Water Technical Manager

Woodard & Curran

Northampton, MA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Woodard & Curran is a national engineering, science and operations firm with a simple vision for clean water, a safe environment, healthy communities and happy people. As an employee-owned company, we strive to cultivate teams that encourage collaboration in an inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership and flexibility. This commitment enables us to make a meaningful impact on our clients, communities and the planet. 


What's in it for you? 
Woodard and Curran seek a dynamic, detail-oriented, and client-focused Professional Engineer to join our Water Team as a Technical Manager. In this role, you will collaborate with our municipal clients to develop, design, and deliver various drinking water projects across the New England region, including Massachusetts, Maine, Rhode Island, and Connecticut.
 
Our New England team comprises a dynamic group of engineers, scientists, and design professionals who emulate Woodard & Curran's values. Woodard & Curran creates a safe and fun environment for employees to thrive and collaborate with teams locally and nationwide to deliver clean water solutions to our clients.
 
Who we are looking for: 
The ideal candidate will be technically focused, with solid experience in evaluating, planning, designing, and constructing drinking water systems. Familiarity with a broad range of issues related to master planning, treatment, and distribution systems is preferred. In collaboration with the Project Manager, you will help lead the delivery of multiple projects, work directly with clients and internal teams, and support marketing and proposal efforts.
 
Offering Flexible Remote/Hybrid Work Schedule: Expectation is 2 to 3 days in the office or onsite with clients.
 
Travel up to 20%: Clients within the New England Region.
To name a few, projects may include:
  • Drinking water distribution capacity analysis and design
  • Drinking water treatment system upgrades
  • PFAS treatment systems
  • Lead and Copper Rule project initiatives
  • Pumping station designs and rehabilitation
  • Collection system assessments, design, and rehabilitation 
  • Municipal wastewater systems, including collection system infrastructure, pumping system hydraulics, and wastewater treatment processes
  • Biosolids and renewable energy development
What you will be doing at Woodard & Curran:
  • Acting as the technical leader for all sizes of projects 
  • Working alongside Project Manager(s) to lead the technical delivery of project tasks. 
  • Determining the overall technical approach for projects. 
  • Preparing and delivering presentations and training programs to internal and external clients and professional associations
  • Providing input on the continued development of Woodard & Curran's design guidelines and standards. 
  • Assisting in the development of project schedules and budgets 
  • Demonstrating strong and proactive communication skills to keep the project management and technical team(s) updated as project work progresses. 
  • Working on multiple projects simultaneously and meeting the needs of each project in a professional, reliable, and organized manner. 
  • Mentoring and directing junior and mid-level staff on technical assignments and reviewing technical work completed by engineers under supervision. 
  • Connecting and working with external suppliers and subcontractors support project delivery. 
  • Interacting with clients and professionally representing the firm. 
  • Visiting client sites for meetings, proposal development, and/or observing construction project status. 
  • Coordinating with contractors and clients in the field during construction to ensure that projects are executed in compliance with the Contract Documents. 
  • Interfacing with state and local regulatory agencies and permitting officials 
  • Assisting the Client Management team with proposal development and pursuit of new opportunities. 
  • Participating in professional organizations. 
What you will need to succeed:
  • 8-15 years of engineering experience. 
  • A B.S. Degree in Civil or Environmental Engineering or an M.S. Degree is preferred. 
  • The successful candidate will have technical and project delivery expertise in civil and environmental engineering and an in-depth understanding of the engineering concepts associated with all types of municipal water systems, including water supply and treatment processes and distribution systems infrastructure. 
  • Well-versed in state and federal regulations regarding water treatment and distribution systems. 
  • Knowledgeable in state bidding laws and funding programs. 
  • Up to date on the latest technological advances, regulatory trends, equipment, and processes. 
  • Superior writing, communication, and presentation skills. 
  • Registered Professional Engineer in Massachusetts, Maine, Rhode Island, and Connecticut (or ability to apply for reciprocity).
$100,000 - $165,000 a year

This role has the option for remote work, and the anticipated pay range is flexible, depending on factors such as the employee's primary work location, skills, experience, and education. The following examples illustrate how the pay range for the same role can vary based on different locations. 

Group A (Portland, ME-7) = $100,000 - $130,000

Group B (Providence, RI, Northampton, MA) = $105,000 - $140,000

Group C (Andover, MA & Canton, MA):  = $120,000 - 165,000

This position's anticipated pay range is provided; the final exempt salary or non-exempt hourly pay will depend on experience level and consider a percentage-based geographic differential based on where the final candidate will be working. Geographic differentials recognize and reflect the cost of labor differences between geographic markets.

 
#LI-TB1

Mutual Dispute Resolution (MDR)

As part of our commitment to a fair and respectful workplace, Woodard & Curran uses a Mutual Dispute Resolution (MDR) to help resolve most employment-related concerns efficiently and consistently.

What this means:

  • MDR applies to both you and the Company
  • Most workplace-related disputes are resolved through binding arbitration, rather than court proceedings
  • Certain exceptions are outlined in the full agreement

If you are offered a position with Woodard & Curran, you will be asked to review and sign the MDR as part of your offer packet.

 Review the full agreement here: Mutual Dispute Resolution Agreement

Employee Support & Benefits

Retirement Savings:

  • 401(k) Pre-tax or Roth Contributions: The company matches 100% of the first 3% of salary contributed

Time away from work:

  • Observed holidays: Choose up to 8 holidays to observe annually
  • Vacation: Accrued based on years of experience and calculated on hours worked
  • Sick time: Paid sick time for non-work-related illness or injury.
  • Parental leave: Up to 80 hours of Paid Parental Leave for child bonding

Coverage and support for your needs and well-being:

  • Disability: Paid short- and long-term disability
  • Health: Medical plan options; plus dental and vision plans.
  • Life: Basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life.
  • Wellbeing: DarioMind assistance program combined with personalized mental health and wellbeing resources.

Workplace Information

E-Verify Participation

Woodard & Curran participates in the U.S. Department of Homeland Security's E-Verify program to confirm the employment eligibility of all newly hired employees. As part of this process, we display the required Notice of E-Verify Participation and Right to Work posters. 

View required Right to Work and E-Verify posters here.

Equal Employment Opportunity & Accessibility

Woodard & Curran is an Equal Opportunity Employer. We are committed to non-discrimination and make employment decisions based on job-related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact Beth Sweitzer.

View our Equal Employment Opportunity Policy
View the "Workplace Discrimination is Illegal" poster 

Inclusion & Belonging

We welcome individuals from all backgrounds and believe diverse perspectives strengthen our ability to serve clients and communities.

As an employee-owned company, we are committed to fostering a respectful and inclusive environment where employees can grow, contribute fully, and deliver meaningful impact.

Recruitment Agency Policy

We do not accept unsolicited resumes from recruitment agencies. Submissions without a signed agreement in place will be considered unsolicited and not eligible for referral fees.

 

Text Message Communication Notice:

To support an efficient hiring process, we may send brief SMS updates or reminders. You may opt out at any time by replying "STOP."

Terms, Privacy & Use of AI in Hiring 

Woodard & Curran Terms of Use

Woodard & Curran Privacy Statement

We may use artificial intelligence (AI) tools to support aspects of the hiring process (e.g., application review or resume screening). These tools assist our team but do not replace human decision-making. All final hiring decisions are made by people.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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