ZipRecruiter

Log In

1

Technical Support Manager Jobs in Hyannis, MA (NOW HIRING)

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

... Level 2 technical support to banking staff across branches, operations centers, and corporate ... Use the Incident Management System to document and manage problems and work requests and their ...

Davin Tech Group

Be Seen First

Senior IT Specialist

Plymouth, MA · On-site

$85K - $95K/yr

Own technical onboarding and offboarding, including devices, identities, applications, and access. * Support networks, firewalls, wireless, conference rooms, and office technology. * Manage ...

IBSS

Service Desk Support - Level I

Woods Hole, MA · On-site

$55K - $58K/yr

... provide technical support to Northeast Fisheries Science Center (NEFSC) staff located throughout ... Uncrate, accept/test, burn-in, configure and manage computers, laptops, mobile devices, printers ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Hyannis, MA

Technical Support Manager information

See Hyannis, MA salary details

$31.3K

$91K

$156.3K

How much do technical support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for technical support manager in Hyannis, MA is $91,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $110,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Hyannis, MA are hiring for Technical Support Manager jobs?

Cities near Hyannis, MA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Hyannis, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $91,013 per year, or $43.8 per hour.

Family Support Center Service Navigator

Vineyard Haven, MA • On-site

Martha's Vineyard Community Services
See more jobs at Martha's Vineyard Community Servicesexternal

Full-time

Re-posted 17 days ago

Job description

Martha's Vineyard Community Services, Inc.
Job Description
Position: Family Support Center Service Navigator
Program: Family Support Center – Disability Services
Classification: Non-Exempt - 20 hours per week
Compensation: $23.07 - $27.40
Reports to: Family Support Center Program Manager
Job Summary:
  • The Family Support Center Service Navigator supports the day-to-day operations of the MVCS Family Support Center. This position provides direct assistance to families by offering resources, information, and referrals for a wide variety of services and supports.
  • The Service Navigator will help plan and implement programs and events, including sibling and parent support groups, family networking events, sensory-friendly activities, and community partnerships. Responsibilities also include technical support for newsletters, webinars, and social media, as well as direct outreach and support to families on Martha’s Vineyard and Nantucket (travel required).
  • Essential Functions
  • Support the development and implementation of parent networking opportunities, family events, and special programs.
  • Collaborate with the FSC Program Manager to maintain strong relationships with community partners, school systems, and other stakeholders.
  • Represent MVCS at community and program events to engage and support families and partners.
  • Provide technical support for creating newsletters, webinars, and social media content in coordination with the MVCS Development Office.
  • Maintain regular and effective communication with families.
  • Update program materials and resource guides as needed.
  • Support families with applying for DDS services, including providing technical assistance with application submission to the DDS Intake and Eligibility Division.
  • Oversee and manage the Sensory Equipment Lending Library, with guidance from the Program Manager.
  • Attend DDS area/regional meetings, school meetings, and other community meetings on Martha’s Vineyard and Nantucket as requested.
  • Provide individualized support, information, and referrals to connect families with appropriate resources.
  • Complete required paperwork accurately and in a timely manner.
Work From Home Statement
This position may be eligible for a flexible work arrangement with prior approval from the Division Director, Program Manager, and CEO, and upon completion of a Flexible Work Agreement.
Knowledge, Skills amp; Abilities
  • Strong verbal, written, and computer skills.
  • Excellent interpersonal skills with the ability to work with diverse populations in a caring and sensitive manner.
  • Energetic, creative, self-motivated, and organized.
  • Willingness to work evenings and weekends as needed to support FSC events.
  • Valid driver’s license and reliable transportation or access to transportation.
  • Ability to travel off-island for training and professional development.
  • Spanish and/or Portuguese language skills preferred.
Qualifications
  • High school diploma or equivalent required.
  • 2–5 years of related experience or lived experience as a parent/guardian of a child or adult with a disability preferred.
  • Additional education or relevant certifications a plus.

Additional Information
The statements above reflect the general details needed to describe the primary functions of this job, the level of knowledge and skills typically required, and the scope of responsibility. They should not be considered an all-inclusive listing of duties.
Employees may be required to perform other related duties as assigned, including work in other functional areas to cover absences or peak workloads, or to ensure operational needs are met.

Apply