ZipRecruiter

Log In

1

Technical Support Manager Jobs in Springfield, MA

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and ... Manage classroom time and audience participation appropriately. * Provide one-on-one coaching to ...

Mosaic

Direct Support Supervisor

Hartford, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Manufacturing Inc

IT Support Specialist

Brookfield, MA · On-site

$25 - $29/hr

The ideal candidate will have at least two years of experience and be dedicated to technical ... Excellent diagnostic and problem-solving skills with the ability to manage multiple priorities ...

HP Hood

Technical Sanitation Specialist

Springfield, MA · Remote

$75K - $93K/yr

Job Summary: The technical sanitation specialist will be responsible for providing technical ... support as deemed necessary. This position will work closely with the Sr. Manager, Strategic ...

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Springfield, MA

Technical Support Manager information

See Springfield, MA salary details

$29.4K

$85.6K

$147K

How much do technical support manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support manager in Springfield, MA is $85,613.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,600.00 per year, depending on experience, location, and employer.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are popular job titles related to Technical Support Manager jobs in Springfield, MA? For Technical Support Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Springfield, MA look for? The top searched job categories for Technical Support Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Support Manager jobs? Cities near Springfield, MA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 2% As Needed, 49% Full Time, 40% Part Time, and 9% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $85,613 per year, or $41.2 per hour.
Technical Trainer

Technical Trainer

BlueCrest

Hartford, CT • On-site, Remote

$32.75 - $43.75/hr

Full-time

Posted 4 days ago

Job description

Conducts technical training courses for clients and/or employees in the use of complex systems for multiple products. Interacts with client and internal functional areas to develop specifications for content of courses. Works collaboratively with field SMEs, product engineers, technical support, manufacturing and instructional designers to ensure course curriculum is accurate. Works with instructional designer to develop lesson plans that integrates core content, real life scenarios, trouble-shooting/critical thinking skills, practical skills and field service requirements. Instructs participants in both classroom lectures and laboratory/practical sessions. Follows-up to determine applicability of course material. One of the primary focuses of this position will be delivering training to Customer Service Representatives on installation, maintenance and equipment repair of hardware and/or software products.
This position requires a combination of technical knowledge and communication ability to effectively facilitate learning to various target audiences and respond to questions from employees, and clients. Successful performance requires as strong working knowledge of their specific industry.
Primary Responsibilities:
  • Strong organizational ability to plan and execute effectively deliver training to all levels in a variety of hardware and software products
  • Manage classroom time and audience participation appropriately.
  • Provide one-on-one coaching to training participants and their managers.
  • Work with Instructional Design team to create training materials including: facilitator and participant guides, learning activities, job aids and other learning tools as needed.
  • Customize training materials and tailor delivery techniques for varying audiences and needs.
  • Assist in design of computer-based and multimedia curriculum.
  • Continuously enhance technical instructional delivery and presentation skills.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations and workshops
  • Evaluates performance during and after training by completing participant evaluations to enhance development plan and proficiency levels
  • Manage multiple training projects at the same time.
  • Collaborate with Subject Matter Experts to create the appropriate content and context for learning.
  • Analyze content, target audience, job tasks and learner environments to make appropriate decisions on training approaches.
  • Ability to identify and provide follow-up and remedial training for Qualification programs
  • Experience in using Learning Management System s (LMS) to coordinate, track and report on employee training
  • Execute program measurements and strategy to evaluate the impact of training.
  • Audit classes and provide peer feedback to other instructors.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Identify and develop training materials; Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module

Remote Position -
  • Commutable to Danbury, CT preferred
  • Non-Commutable to Danbury - 75% Travel

Knowledge, Skills, and Other Requirements
  • Experience in a technical and/or field service position.
  • Experience with Microsoft Office Suite
  • Strong communication/personal interaction skills
  • Strong presentation, facilitation and creative problem-solving skills
  • Strong planning and organizational skills
  • Ability to function well in a high change environment
  • Ability to manage workloads and prioritize requests to meet deadlines
  • Ability to work independently and with minimum direction
  • Team player

Minimum Requirements:
  • Bachelor s Degree or equivalent experience.
  • Experience or certificate in adult education preferred
  • General education knowledge normally acquired through a high school diploma or General Equivalency Diploma (GED)
  • 2-5 years field experience operating, maintaining and troubleshooting complex systems

Apply