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Technical Support Manager Jobs in Boston, MA (NOW HIRING)

Homerun B.V.

Technical Support Specialist

Boston, MA · On-site

$60 - $90/hr

As a technical product expert, you will be responsible for managing the SciSure user relationship when product-based issues arise by maintaining all information in our support ticketing queue ...

Akamai

Technical Support Engineer

Cambridge, MA · On-site

$65K - $118K/yr

As a Technical Support Engineer, you will be responsible for: * Performing monitoring shifts to ... or managing your savings, we're the engine behind the scenes. We provide the world's most ...

ABB

VFD Technical Support Specialist

Burlington, MA · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a ... Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

$81 - $101/hr

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality ... Align technical support goals with Flywire's broader business domain, vision, mission, and strategy ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boston, MA

Technical Support Manager information

See Boston, MA salary details

$32K

$93.3K

$160.2K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Boston, MA is $93,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What are popular job titles related to Technical Support Manager jobs in Boston, MA?

For Technical Support Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Boston, MA look for?

The top searched job categories for Technical Support Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Manager jobs?

Cities near Boston, MA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,331 per year, or $44.9 per hour.

Technical Support Specialist (On Site)

Boston Health Care for the Homeless Program

Boston, MA • On-site

$25.19 - $40.31/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Who We Are:
Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community's most vulnerable-and most resilient-citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Job Summary:
Hours: Full-Time, 40 hours per week, Monday - Friday, evening and weekend on-call rotation as needed
Union: Yes
Union Name: 1199SEIU
Patient Facing: No
Join the Information Systems team at Boston Health Care for the Homeless Program (BHCHP) and use your technical skills to support a mission that matters. The Technical Support Specialist (TSS)helps ensure that BHCHP staff have reliable access to the technology they need to deliver high-quality care to individuals and families experiencing homelessness. In this hands-on role, the TSS will troubleshoot technical issues, prepare and deploy equipment, support users remotely and in person, and help maintain technology across multiple BHCHP locations.
The TSS will be part of a collaborative Help Desk team that values excellent customer service, creative problem-solving, and continuous learning. This is an excellent opportunity for a technology professional who enjoys helping others and wants their work to make a meaningful difference.
Responsibilities:
  • Provide friendly, responsive technical support to staff by phone, remote desktop, and in person.
  • Troubleshoot computer hardware, software, printing, mobile device, IP phone, and network connectivity issues; configure and prepare computers, mobile devices, and other technology for deployment; install operating systems, applications, software updates, and upgrades; install and connect computers, printers, peripherals, and other devices to the network.
  • Review, prioritize, document, and resolve requests submitted through the support ticketing system (Zendesk).
  • Coordinate the relocation of computers and related equipment between workspaces and BHCHP sites.
  • Maintain and implement standardized hardware and software configurations; maintain accurate equipment and asset records in the asset-tracking system.
  • Assist with network and email account administration under the supervision of the Support Manager.
  • Collaborate with other members of the Information Systems team to implement new technologies, systems, and solutions; help identify opportunities to improve the user experience and the delivery of technical support.
  • Participate in an evening and weekend on-call rotation, generally one week every six to eight weeks.
  • Perform other duties as assigned.
Qualifications:
  • 1-3 years of experience providing technical support in a multi-user, networked computer environment.
  • Associate degree in a related field or a relevant technical certification preferred.
  • An equivalent combination of education, training, and practical experience will also be considered.
  • Hands-on experience configuring and troubleshooting computer hardware and software.
  • Strong analytical and problem-solving skills.
  • Ability to respond effectively to a wide range of end-user hardware, software, connectivity, and operating system needs.
  • Strong customer service, communication, and interpersonal skills.
  • Working knowledge of Microsoft Windows operating systems.
  • Familiarity with current computer technology, IP networks, remote-support tools, and common workplace applications.
  • Ability to communicate technical information clearly to users with varying levels of technical experience; ability to manage competing priorities and work independently while contributing to a collaborative team.
  • Willingness to learn new technologies and adapt to changing organizational needs.
Compensation and Benefits:
  • The compensation ranges from $25.19 - $40.31 per hour and increases based on years of experience.
  • BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.
As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.
Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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