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Technical Support Manager Jobs in Boston, MA (NOW HIRING)

RadNet

Technical Support Engineer, PACS

Somerville, MA · On-site

$73K/yr

Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve ... Design, implement, document, and support technical solutions that meet customer and organizational ...

RadNet

Technical Support Engineer, PACS

Somerville, MA · On-site

$73K - $100K/yr

Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve ... Design, implement, document, and support technical solutions that meet customer and organizational ...

Deephealth

Technical Support Engineer, PACS

Somerville, MA · On-site

$73K - $100K/yr

Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve ... Design, implement, document, and support technical solutions that meet customer and organizational ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements. * Deep Research: Work hands-on with web-based ...

Berklee

Audition Technical Support Assistant

Boston, MA · On-site

$16.97/hr

Under the direction of the Manager of Auditions Operations, this position will guide applicants in setting up their audio settings and sound in Zoom as well as be on-site technical support during ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a ... Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation ... • Ability to manage multiple priorities and work cross-functionally. Physical & Travel ...

Onto

Technical Support Engineer 3

Wilmington, MA

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation ... Ability to manage multiple priorities and work crossfunctionally. Physical & Travel Requirements ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · On-site

$75K/mo

About the Role As a Horticulture Support Manager, you are a vital piece to the Growcer organization leading the hands-on installation and on-going technical support for new and current farms. You\'ll ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boston, MA

Technical Support Manager information

See Boston, MA salary details

$32K

$93.3K

$160.2K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Boston, MA is $93,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What are popular job titles related to Technical Support Manager jobs in Boston, MA?

For Technical Support Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Boston, MA look for?

The top searched job categories for Technical Support Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Manager jobs?

Cities near Boston, MA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 77% Full Time, 4% Part Time, 2% Temporary, 15% Contract, and 2% Nights. Highlights an 83% In-person, 2% Hybrid, and 15% Remote job distribution, with an average salary of $93,331 per year, or $44.9 per hour.

Global Healthcare Support Leader (24/7)

Persivia

Marlborough, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A leading healthcare technology company is looking for an Elite Support Manager to lead their global support team. This role demands exceptional leadership and technical skills to ensure the delivery of high-quality support. The candidate will manage support operations for U.S. and Middle Eastern customers and create a culture of excellence within the support team. Applicants should have extensive experience in technical support, strong SQL skills, and an ability to manage high-pressure situations effectively. This position is located on-site in Marlborough, MA, with global collaboration opportunities. #J-18808-Ljbffr

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