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Technical Support Manager Jobs in Boston, MA (NOW HIRING)

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation ... • Ability to manage multiple priorities and work cross-functionally. Physical & Travel ...

Onto

Technical Support Engineer 3

Wilmington, MA

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation ... Ability to manage multiple priorities and work crossfunctionally. Physical & Travel Requirements ...

Growcer

Horticulture Support Manager

Boston, MA · On-site

About the Role As a Horticulture Support Manager, you are a vital piece to the Growcer organization leading the hands-on installation and on-going technical support for new and current farms. You'll ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

About the Role As a Horticulture Support Manager, you are a vital piece to the Growcer organization leading the hands-on installation and on-going technical support for new and current farms. You'll ...

Growcer

Horticulture Support Manager

Boston, MA · On-site

About the Role As a Horticulture Support Manager, you are a vital piece to the Growcer organization leading the hands-on installation and on-going technical support for new and current farms. You'll ...

Buckeye Global

Technical Support- In Vivo

Wilmington, MA · On-site

$23 - $24/hr

... managers and technical staff In planning and conduct of serology assays, * May support core IVB ... activities such as clinical observations, animal husbandry. * Share responsibility for general ...

Buckeye Global

Technical Support- In Vivo

Wilmington, MA · On-site

$23 - $24/hr

... managers and technical staff In planning and conduct of serology assays, * May support core IVB ... activities such as clinical observations, animal husbandry. * Share responsibility for general ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boston, MA

Technical Support Manager information

See Boston, MA salary details

$32K

$93.3K

$160.2K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Boston, MA is $93,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What are popular job titles related to Technical Support Manager jobs in Boston, MA?

For Technical Support Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Boston, MA look for?

The top searched job categories for Technical Support Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Manager jobs?

Cities near Boston, MA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,331 per year, or $44.9 per hour.

Technical Support Representative I

ZOLL Medical Corporation

Chelmsford, MA • On-site

$29 - $30/hr

Full-time

Posted 14 days ago

Key responsibilities

  • Provide tier 1 technical support for ZOLL products via telephone, email, and fax.

  • Follow up on customer inquiries to ensure satisfactory resolution and accurately document complaint details.

  • Assist with internal process documentation, create 'Tech Tips' for new issues, and perform departmental receiving/shipping as required.

Job description

Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Due to the on-site requirements of this position, applicants are expected to reside within a reasonable commuting distance of the designated work location (Chelmsford, MA). This role does not offer relocation.
ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future.
Job Summary
The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support.
Essential Functions
  • Provide tier I technical support functions including, but not limited to:
  • Provide support for technical and clinical Inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis
  • Follow up to inquiries, and ensures satisfactory customer resolution
  • Follow departmental processes and procedures
  • Accurate entry of customer reported complaint details into claim tracking system
  • Occasional on-call phone support for evening and weekend emergencies
  • Participate in internal process documentation creation and verification
  • Performs departmental receiving/shipping as required
  • Assist with creating 'Tech Tips' for new issues, escalation and resolution as required
  • Stays current with system Information, changes and updates
  • Research required information using available resources

Required/Preferred Education and Experience
  • 2-year degree/certificate in electronics/biomedical preferred or
  • Equivalent experience required
  • Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required

Knowledge, Skills and Abilities
  • Good customer follow up skills
  • Practical experience with Microsoft Office products
  • Demonstrated self-starter
  • Creative problem-solving skills, attention to detail and well organized
  • Strong interpersonal skills and the ability to work in a team environment
  • Effective oral and written communication that is appropriate for the situation
  • Proper phone etiquette and effective listening skills

Travel Requirements
  • Occasional travel to customer site, up to 10%

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-AD1
The hourly pay rate for this position is:
$29.00 to $30.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

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