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Tier 2 Technical Support Engineer Jobs in Boston, MA

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month ... Engineering, or Corporate IT * Strong hands-on experience administering both Windows and Linux ...

Blueport Inc.

Network Support Engineer Tier 2

Walpole, MA · On-site

$58K/yr

... complex technical challenges, ensuring reliable network performance, and serving as a trusted ... As a Network Support Engineer II at Blueport, you'll help shape the future of connected living by ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document issues, root causes, resolutions, and recurring trends within ticketing systems * Monitor system ...

Akamai

Technical Support Engineer

Cambridge, MA · On-site

$65K - $118K/yr

Are you excited to innovate problem-solving and provide top-tier technical support? Join our We are ... Do what you love To be successful in this role you will: * 2+ years of relevant experience and a ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document issues, root causes, resolutions, and recurring trends within ticketing systems * Monitor system ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation's technical support organization, responsible for delivering expert-level technical support to ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation's technical support organization, responsible for delivering expertlevel technical support to ...

3ds

Technical Support Engineer - (Database)

Waltham, MA · On-site

... 2+ years of experience in technical support, escalation management, and enterprise software solution deployment, working closely with services, product, and engineering • Technical background and ...

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All JobsTier 2 Technical Support Engineer JobsTier 2 Technical Support Engineer Jobs in Boston, MA

Tier 2 Technical Support Engineer information

See Boston, MA salary details

$40.7K

$85.9K

$129.8K

How much do tier 2 technical support engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for tier 2 technical support engineer in Boston, MA is $85,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 Technical Support Engineer?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

What are popular job titles related to Tier 2 Technical Support Engineer jobs in Boston, MA?

For Tier 2 Technical Support Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Tier 2 Technical Support Engineer jobs in Boston, MA look for?

The top searched job categories for Tier 2 Technical Support Engineer jobs in Boston, MA are:

Tier 2 Technical Support Engineer jobs near you
Infographic showing various Tier 2 Technical Support Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $85,861 per year, or $41.3 per hour.

IT Support Engineer

Mondo

Somerville, MA • On-site

$41 - $44/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA – 3 Days Onsite) Start Date Is: ASAP Duration: 4–6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr - $27/hr 2 Years Bach: $28/hr - $30/hr 5 Years Bach: $35/hr - $40/hr 8 Years Bach: $41/hr - $44/hr Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:

Seeking a hands-on IT Support Engineer to join a lean, fast-growing SaaS organization supporting approximately 100 internal systems across a global environment. This is an opportunity for a true IT generalist who enjoys wearing multiple hats across systems administration, end-user support, identity management, automation, and infrastructure. The ideal candidate thrives in an ambiguous, high-ownership environment, enjoys solving complex technical problems, and proactively identifies opportunities to improve processes through automation and AI.

Day-to-Day Responsibilities:

  • Manage daily IT operations across Windows, Linux, Google Workspace, and Okta environments

  • Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month

  • Troubleshoot user access issues, network connectivity, endpoint devices, and application-related problems

  • Administer identity and access management through Okta

  • Support onboarding and offboarding processes, including zero-touch provisioning initiatives

  • Maintain and troubleshoot integrations across approximately 100 internal SaaS platforms

  • Partner with cross-functional teams to implement technical solutions that improve business operations

  • Own projects from initial concept through implementation with minimal oversight

  • Document processes, technical procedures, and support knowledge

  • Identify opportunities to automate repetitive tasks and improve IT operations using AI and automation tools

  • Serve as a key technical resource within a collaborative, hands-on IT organization

Minimum Requirements:

  • 4–6 years of experience in IT Systems Administration, IT Operations, Systems Engineering, or Corporate IT

  • Strong hands-on experience administering both Windows and Linux environments

  • Experience administering Google Workspace

  • Experience managing Okta for identity and access management

  • Experience supporting Tier 1 and Tier 2 technical issues across users, devices, systems, and applications

  • Experience owning technical projects or solutions from planning through implementation

  • Strong troubleshooting and root-cause analysis skills

  • Ability to work independently with minimal direction

  • Comfortable operating in a fast-paced, evolving environment where priorities shift frequently

  • Excellent communication and collaboration skills

  • Demonstrated adaptability, accountability, and ownership mentality

Preferred Qualifications:

  • Experience working in startup, scale-up, or mid-sized SaaS environments

  • Experience with zero-touch onboarding/offboarding workflows

  • Experience administering SaaS applications and system integrations

  • Experience with scripting or automation (PowerShell, Bash, Python, etc.)

  • Experience with endpoint management platforms such as Jamf, Intune, or Kandji

  • Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Gemini to improve operational efficiency

  • Experience supporting global or distributed teams

Ideal Candidate:

This role is best suited for someone who has worked in a lean IT organization where engineers are expected to support a broad range of technologies rather than specialize in a single area. Successful candidates are naturally curious, enjoy solving problems independently, take ownership of projects from idea through delivery, and continuously look for opportunities to improve systems, automate manual work, and make the team more efficient.