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Customer Service Level Two Jobs in Boston, MA (NOW HIRING)

Sick AG

Customer Care Specialist I

Canton, MA · On-site

$41K - $61K/yr

Two years of experience in a Customer Service-related field or demonstrated required competencies at the expected proficiency level. * Two or more years of college education or equivalent work ...

Dollartree

Customer Service Associate II

North Attleboro, MA · On-site

$14.25 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service Associate II

North Easton, MA · On-site

$15 - $20.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

Customer Service Associate II

Easton, MA · On-site

$15.25 - $21/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

Customer Service Associate II

Easton, MA · On-site

$15.25 - $21/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service Associate II

North Easton, MA · On-site

$15 - $20.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Boston, MA

Customer Service Level Two information

See Boston, MA salary details

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How much do customer service level two jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service level two in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Boston, MA?

For Customer Service Level Two jobs in Boston, MA, the most frequently searched job titles are:

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The top searched job categories for Customer Service Level Two jobs in Boston, MA are:

Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Care Specialist I

Sick AG

Canton, MA • On-site

$41K - $61K/yr

Full-time

Re-posted yesterday

Job description

Customer Care Specialist I
Mission of the Role
This position will work out of our new campus in Bloomington, MN (accross from Mall of America and MSP Airport). This position will work Monday - Thursday in-office, remote on Friday's with a schedule of 8am - 5pm.
The Customer Care Specialist is responsible for day-to-day operational support for customers, prospects, sales representatives, distributors, and other internal departments. A successful Customer Care Specialist will have a positive attitude with the ability to thrive in a team environment, efficiently handling a high volume of activities while providing an amazing customer experience. The Customer Care Specialists must provide in-depth, working knowledge of SICK's processes and assist with project management, assignments, and process improvements across the team.
Key Responsibilities
  • Answers customer inquiries through multiple communication channels while adhering to departmental service-level goals, ensuring consistent and timely customer updates are provided to open inquiries.
  • Coordinates order lifecycle activities and resolves issues when they arise, facilitating with internal teams on resolution when necessary.
  • Provides customer contractual obligation visibility to the organization, ensuring it meets customer operational agreements.
  • Adheres to individual key performance indicators (KPIs) and individual performance objectives fostering continuous improvements and personal growth.
  • Maintain a thorough understanding and educate customers on SICK terms and conditions and ordering guidelines.
  • Manages daily transactional requests, such as sales orders, sample trials, etc., submitted electronically, emailed, or entered on SICK's website by customers.
  • Possess a working knowledge of standard operating procedures (SOPs) and applies them to their daily work.
  • Documents customer interactions and maintains account and order information in the customer resource manager (CRM) and enterprise resource planning (ERP) systems.
  • Acquires and maintains familiarity with government, industry, and import/export regulations.
  • Builds strong relationships that promote trust and confidence with the customer, sales rep, distributors, and internal departments.
  • Keeps Management informed of unresolved conflicts that adversely affect SICK customers and their experiences.
  • Recommends internal process improvements and customer experience enhancements, implementing change when called upon.
  • Fosters customer self-help by recommending the use of and educating on the SICK website.
  • Understands SICK products and the industries we serve.
  • Carries out other duties and responsibilities as may be assigned or required.

Key Qualifications
Education and Experience:
  • Two years of experience in a Customer Service-related field or demonstrated required competencies at the expected proficiency level.
  • Two or more years of college education or equivalent work experience.
  • Process improvement methodologies preferred.
  • Proficiency with Microsoft (Word, Excel, PowerPoint) and Internet applications.
  • Basic understanding of ERP, CRM, and e-procurement systems preferred
  • Basic knowledge of customer service communication channels and measurements preferred.

Compensation
The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.
  • Starting Base Annual Salary Range: $41,110 - $61,050

Information at a Glance

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