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Tier 2 Technical Support Engineer Jobs Near Me

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Express Wash Concepts

POS Support Agent

Etna, OH

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Wow

Lead Commercial Technical Operations

Columbus, OH

... Tier 2 Tier 3 Engineering escalation path * Representing the team during Priority 1 (P1) and ... Supporting all WOW! Business: * Voice services * Video services * Data products * Handling the most ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...

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As of Aug 18, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

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A map of the United States highlighting the number of Tier 2 Technical Support Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Tier 2 Technical Support Engineer job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Infrastructure Support Engineer / BSA (Plant Environment)

Bravo Technical Resources

Pataskala, OH • On-site

Other

Posted 4 days ago

Job description


Infrastructure Support Engineer / BSA (Plant Environment)
This role is 100% onsite near Columbus, OH (full relocation available)
We are seeking a hands-on Infrastructure Support Engineer / Business Systems Analyst to support the communications and operational technology infrastructure across multiple manufacturing facilities. This role combines plant infrastructure support with business analysis, partnering with operations, engineering, and IT teams to ensure critical technology enables safe, efficient production.
The ideal candidate is mechanically inclined, comfortable working in industrial environments, and understands how networking, communications, and plant technologies integrate to support manufacturing operations. This individual will support existing infrastructure, troubleshoot issues, evaluate new technologies, and help bridge the gap between plant operations and IT engineering.
Ideal Candidate:
We're looking for an IT generalist with strong infrastructure knowledge who enjoys working in manufacturing environments. This person understands both the technical and operational sides of the business, can support critical plant communications infrastructure, and effectively partner with operations, engineering, and IT teams to identify, implement, and support technologies that keep manufacturing facilities running efficiently.
MUST HAVES:
  • Core infrastructure (working within a plant environment) is the #1 priority
  • MUST HAVE experience working within a plant environment
  • 65% of the work will be in the field (other plants) and 35% at a desk within a plant
  • BSA skills are the #2 priority (they don't need to have a BSA title, but experience performing those types of duties)
  • Serve as the primary technology resource for plant infrastructure and communications systems across multiple facilities
  • Support the communications infrastructure across multiple manufacturing facilities, including network racks, servers, switches, routers, firewalls, structured cabling, and fiber
  • Experience installing and supporting Cisco switches, routers, firewalls, structured cabling, network racks, and fiber optic infrastructure
  • Install, mount, maintain, and troubleshoot networking and communications equipment supporting plant operations
  • Provide Tier II infrastructure support, coordinating issue resolution with engineering teams, vendors, and plant personnel

Plant Infrastructure Support:
  • Support the communications infrastructure across multiple manufacturing facilities, including network racks, servers, switches, routers, firewalls, structured cabling, and fiber (single-mode and multi-mode).
  • Install, mount, maintain, and troubleshoot networking and communications equipment supporting plant operations.
  • Provide Tier II infrastructure support, coordinating issue resolution with engineering teams, vendors, and plant personnel.
  • Support facility expansions, equipment deployments, and greenfield construction projects while following all plant safety requirements.

Business Systems Analysis:
  • Partner with operations, engineering, and maintenance teams to understand business processes and technology needs.
  • Evaluate how existing and emerging technologies integrate with manufacturing operations and identify opportunities for improvement.
  • Gather business requirements, document workflows, and translate operational needs into technical solutions.
  • Assist with technology planning, infrastructure upgrades, and implementation of new plant technologies.

Collaboration & Operations:
  • Serve as the primary technology resource for plant infrastructure and communications systems across multiple facilities.
  • Walk production areas to identify infrastructure issues before they impact operations.
  • Communicate effectively with technicians, engineers, plant leadership, vendors, and IT teams to ensure timely issue resolution and continuous operational improvement.

Required Qualifications:
  • Experience supporting communications, networking, or infrastructure in a manufacturing, industrial, construction, utilities, or oil & gas environment.
  • Strong mechanical aptitude and experience using hand tools.
  • Experience installing and supporting Cisco switches, routers, firewalls, structured cabling, network racks, and fiber optic infrastructure.
  • Previous Help Desk or Tier II technical support experience.
  • Understanding of how communications infrastructure supports plant operations.
  • Experience working directly with operations, engineering, or maintenance teams.
  • Strong troubleshooting, communication, and problem-solving skills.

Preferred Qualifications:
  • Experience supporting multiple manufacturing facilities or greenfield construction projects.
  • Knowledge of operational technology (OT), industrial networking, and physical security systems.
  • Bachelor's degree in Information Technology, Engineering, Business Systems, or a related field.

Meet Your Recruiter
Eric Scrivner
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About Pataskala, OH
Discover your next career opportunity near Pataskala, Ohio! With its picturesque countryside views and vibrant community, Pataskala offers a unique blend of small-town charm and big-city amenities. Nestled conveniently between Columbus and Newark, this area provides a perfect balance for job seekers looking to thrive in a welcoming environment with plenty of growth opportunities. Explore job listings in this enchanting region, known for its proximity to the iconic Dawes Arboretum, the historic Newark Earthworks, and the tasty Buckeye State's culinary scene. Consider joining the local workforce and be part of a community that celebrates the arts at the Midland Theatre, cheers for the Columbus Crew SC, and enjoys outdoor adventures at Blacklick Woods Metro Park. Start your career journey in Pataskala today!

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