Previous Help Desk or Tier II technical support experience. * Understanding of how communications infrastructure supports plant operations. * Experience working directly with operations, engineering ...
Previous Help Desk or Tier II technical support experience. * Understanding of how communications infrastructure supports plant operations. * Experience working directly with operations, engineering ...
Tier II IT Support Specialist
Westerville, OH · On-site
$24 - $34/hr
... engineers on larger infrastructure projects. * Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users. * Install, configure, and troubleshoot Windows 10/11 devices.
Tier II IT Support Specialist
Westerville, OH · On-site
$24 - $34/hr
... engineers on larger infrastructure projects. * Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users. * Install, configure, and troubleshoot Windows 10/11 devices.
Tier II IT Support Specialist
Westerville, OH · On-site
$24 - $34/hr
... engineers on larger infrastructure projects. * Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users. * Install, configure, and troubleshoot Windows 10/11 devices.
Tier II IT Support Specialist
Westerville, OH · On-site
$24 - $34/hr
... engineers on larger infrastructure projects. * Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users. * Install, configure, and troubleshoot Windows 10/11 devices.
POS Support Agent
Etna, OH · On-site
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
POS Support Agent
Etna, OH · On-site
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
POS Support Agent
Etna, OH · On-site
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
POS Support Agent
Etna, OH · On-site
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Quick apply
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
POS Support Agent - Etna, Ohio
Newark, OH · On-site
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Quick apply
POS Support Agent - Etna, Ohio
Newark, OH · On-site
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Quick apply
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Quick apply
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Quick apply
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Quick apply
Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...
Field Ops Engineer II - Indianapolis, IN, Cincinnati, Cleveland, Columbus, OH
Columbus, OH · On-site
$67K - $90K/yr
Provide Tier II technical support and troubleshooting for critical infrastructure systems including AC power distribution, generators, ATS, UPS systems and battery strings, DC power plants and ...
Field Ops Engineer II - Indianapolis, IN, Cincinnati, Cleveland, Columbus, OH
Columbus, OH · On-site
$67K - $90K/yr
Provide Tier II technical support and troubleshooting for critical infrastructure systems including AC power distribution, generators, ATS, UPS systems and battery strings, DC power plants and ...
Summary/Objective The Application Support Engineer serves as a tier 2 technical resource for ODW Logistics' Transportation Management System (TMS). This role investigates and resolves production ...
Quick apply
Summary/Objective The Application Support Engineer serves as a tier 2 technical resource for ODW Logistics' Transportation Management System (TMS). This role investigates and resolves production ...
... 2 → Tier 3 → Engineering escalation path * Representing the team during Priority 1 (P1) and ... Supporting all WOW! Business: * Voice services * Video services * Data products * Handling the most ...
... 2 → Tier 3 → Engineering escalation path * Representing the team during Priority 1 (P1) and ... Supporting all WOW! Business: * Voice services * Video services * Data products * Handling the most ...
... Tier 2 Tier 3 Engineering escalation path * Representing the team during Priority 1 (P1) and ... Supporting all WOW! Business: * Voice services * Video services * Data products * Handling the most ...
... Tier 2 Tier 3 Engineering escalation path * Representing the team during Priority 1 (P1) and ... Supporting all WOW! Business: * Voice services * Video services * Data products * Handling the most ...
Network Technician Tier 2
Columbus, OH · On-site
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
Network Technician Tier 2
Columbus, OH · On-site
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
Network Technician Tier 2
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
Network Technician Tier 2
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
IT Service Support Analyst 1
Columbus, OH · On-site
Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation. Provides RadOnc specialized hardware and middleware support and administration for ...
New
IT Service Support Analyst 1
Columbus, OH · On-site
Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation. Provides RadOnc specialized hardware and middleware support and administration for ...
New
Network Technician Tier 2
Columbus, OH · On-site
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
Network Technician Tier 2
Columbus, OH · On-site
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
Network Technician Tier 2
Columbus, OH · On-site
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
Quick apply
Network Technician Tier 2
Columbus, OH · On-site
$22.75 - $29.25/hr
... programming, hosting, data cabling, network design, hardware and software support, and managed ... Install, troubleshoot, and repair structured cabling, and review technical drawings. * Configure ...
Tier 2 Technical Support Engineer information
See salary details
$37.5K - $45K
4% of jobs
$45K - $52.4K
12% of jobs
$58K is the 25th percentile. Wages below this are outliers.
$52.4K - $59.9K
12% of jobs
$59.9K - $67.3K
13% of jobs
The median wage is $73.1K / yr.
$67.3K - $74.8K
12% of jobs
$74.8K - $82.2K
9% of jobs
$82.2K - $89.7K
8% of jobs
$95K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.1K
9% of jobs
$97.1K - $104.6K
9% of jobs
$104.6K - $112K
4% of jobs
$112K - $119.5K
10% of jobs
$37.5K
$79K
$119.5K
How much do tier 2 technical support engineer jobs pay per year?
As of Aug 13, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.
What are popular job titles related to Tier 2 Technical Support Engineer jobs? For Tier 2 Technical Support Engineer jobs, the most frequently searched job titles are:
- Help Desk Technician Tier 1 Support
- Citrix Technical Support
- Freelance Microsoft Active Directory
- Weekend Help Needed
- Microsoft Xbox Technical Support
- Assistant Life Support Technician
- Temp It Support Technician
- Apprentice Computer Support Specialist
- Contractual Remote It Contract
- Tier 1 It Technical Support
What job categories do people searching Tier 2 Technical Support Engineer jobs look for? The top searched job categories for Tier 2 Technical Support Engineer jobs are:
What cities are hiring for Tier 2 Technical Support Engineer jobs? Cities with the most Tier 2 Technical Support Engineer job openings:
Full-time
Posted 8 days ago
Job description
Infrastructure Support Engineer / BSA (Plant Environment)
This role is 100% onsite near Columbus, OH (full relocation available)
We are seeking a hands-on Infrastructure Support Engineer / Business Systems Analyst to support the communications and operational technology infrastructure across multiple manufacturing facilities. This role combines plant infrastructure support with business analysis, partnering with operations, engineering, and IT teams to ensure critical technology enables safe, efficient production.
The ideal candidate is mechanically inclined, comfortable working in industrial environments, and understands how networking, communications, and plant technologies integrate to support manufacturing operations. This individual will support existing infrastructure, troubleshoot issues, evaluate new technologies, and help bridge the gap between plant operations and IT engineering.
Ideal Candidate:
We're looking for an IT generalist with strong infrastructure knowledge who enjoys working in manufacturing environments. This person understands both the technical and operational sides of the business, can support critical plant communications infrastructure, and effectively partner with operations, engineering, and IT teams to identify, implement, and support technologies that keep manufacturing facilities running efficiently.
MUST HAVES:
- Core infrastructure (working within a plant environment) is the #1 priority
- MUST HAVE experience working within a plant environment
- 65% of the work will be in the field (other plants) and 35% at a desk within a plant
- BSA skills are the #2 priority (they don't need to have a BSA title, but experience performing those types of duties)
- Serve as the primary technology resource for plant infrastructure and communications systems across multiple facilities
- Support the communications infrastructure across multiple manufacturing facilities, including network racks, servers, switches, routers, firewalls, structured cabling, and fiber
- Experience installing and supporting Cisco switches, routers, firewalls, structured cabling, network racks, and fiber optic infrastructure
- Install, mount, maintain, and troubleshoot networking and communications equipment supporting plant operations
- Provide Tier II infrastructure support, coordinating issue resolution with engineering teams, vendors, and plant personnel
Plant Infrastructure Support:
- Support the communications infrastructure across multiple manufacturing facilities, including network racks, servers, switches, routers, firewalls, structured cabling, and fiber (single-mode and multi-mode).
- Install, mount, maintain, and troubleshoot networking and communications equipment supporting plant operations.
- Provide Tier II infrastructure support, coordinating issue resolution with engineering teams, vendors, and plant personnel.
- Support facility expansions, equipment deployments, and greenfield construction projects while following all plant safety requirements.
Business Systems Analysis:
- Partner with operations, engineering, and maintenance teams to understand business processes and technology needs.
- Evaluate how existing and emerging technologies integrate with manufacturing operations and identify opportunities for improvement.
- Gather business requirements, document workflows, and translate operational needs into technical solutions.
- Assist with technology planning, infrastructure upgrades, and implementation of new plant technologies.
Collaboration & Operations:
- Serve as the primary technology resource for plant infrastructure and communications systems across multiple facilities.
- Walk production areas to identify infrastructure issues before they impact operations.
- Communicate effectively with technicians, engineers, plant leadership, vendors, and IT teams to ensure timely issue resolution and continuous operational improvement.
Required Qualifications:
- Experience supporting communications, networking, or infrastructure in a manufacturing, industrial, construction, utilities, or oil & gas environment.
- Strong mechanical aptitude and experience using hand tools.
- Experience installing and supporting Cisco switches, routers, firewalls, structured cabling, network racks, and fiber optic infrastructure.
- Previous Help Desk or Tier II technical support experience.
- Understanding of how communications infrastructure supports plant operations.
- Experience working directly with operations, engineering, or maintenance teams.
- Strong troubleshooting, communication, and problem-solving skills.
Preferred Qualifications:
- Experience supporting multiple manufacturing facilities or greenfield construction projects.
- Knowledge of operational technology (OT), industrial networking, and physical security systems.
- Bachelor's degree in Information Technology, Engineering, Business Systems, or a related field.
Meet Your Recruiter
Eric Scrivner
Text me about this job - 972-419-1607
Please include your name and Job Title in your Text.
Thanks!
- 972-416-1607
- escrivner@bravotech.com
About BravoTECH
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
1996