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Remote Tier 2 Support Jobs in Boston, MA (NOW HIRING)

Coralogix

IT Technician

Boston, MA · On-site +1

$95K - $130K/yr

Provide Tier 1 & Tier 2 support for employees worldwide. * Manage the full employee lifecycle (onboarding, offboarding, hardware, and access). * Administer and support Google Workspace, Okta, Slack ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

Aquila Technology

Software Developer

Lexington, MA · Remote

Remote but must live within 100 miles from Lexington, MA and flexible to come onsite if needed At ... Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues. * Maintain ...

Aquila Technology

Software Developer

Lexington, MA · Remote

Remote but must live within 100 miles from Lexington, MA and flexible to come onsite if needed At ... Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues. * Maintain ...

Performix

System Administrator

Boston, MA · Remote

In this dual\-focus role, you will provide top\-tier end\-user support while handling foundational ... remote workers). Required Experience: 2+ years of experience in an IT Helpdesk, Technical Support ...

New

Nadia Care

IT Support Specialist

Boston, MA · Remote

Serve as the primary point of contact for Tier 1-2 technical support requests via ticketing systems ... Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet * Enforce security ...

YO AI Labs

Lawyer - Remote

Boston, MA · Remote

$85K - $111K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Lawyer - Remote

Boston, MA · Remote

$85K - $111K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Attorney - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... Current or prior experience at a top-tier US law firm, with exposure to varied practice areas.

Tier4 Group

Technical Systems Analyst

Boston, MA · Remote

This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS ... remote access tool, SCCM, etc. o Document end user interactions, including details of inquiries ...

YO AI Labs

US Attorney - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

YO AI Labs

Associate Attorney - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... Current or prior experience at a top-tier US law firm, with exposure to varied practice areas.

YO AI Labs

Corporate Attorney - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... Current or prior experience at a top-tier US law firm, with exposure to varied practice areas.

YO AI Labs

Law/Legal Expert - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... This opportunity is tailored for US-based legal professionals with backgrounds at top-tier law ...

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Remote Tier 2 Support information

See Boston, MA salary details

$15

$28

$48

How much do remote tier 2 support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote tier 2 support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Boston, MA?

The most popular types of Tier 2 Support jobs in Boston, MA are:

What are popular job titles related to Remote Tier 2 Support jobs in Boston, MA?

For Remote Tier 2 Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Boston, MA look for?

The top searched job categories for Remote Tier 2 Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Tier 2 Support jobs?

Cities near Boston, MA with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you

Tech Support Engineer III (473)

Boston, MA • Remote

RL Recruiting
See more jobs at RL Recruitingexternal

$35 - $45/hr

Contractor

Posted 15 days ago

Job description

Title: Systems Admin (Microsoft 365 Tech Support)
Contract: 3 months
Location: Remote Boston, MA - will need to be able to reach office in 30 minutes to support any tech emergencies if needed.
Certification: Office 365 Cert (Highly Preferred)
Pay Rate: $35-45 an hour
Job Overview
We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments.
While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.


Key Responsibilities
End-User Support & Helpdesk
Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).
Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for offboarding.
Junior Systems Administration & M365
Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.
Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.
Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.
Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).


Qualifications & Skills
Required Experience:
2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role.
Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.
Proficient with Active Directory / Microsoft Entra ID user administration.
Strong troubleshooting skills across Windows 10/11 and macOS environments.
Experience utilizing MDM tools (e.g., Intune, Jamf) for device deployment is a major plus.
Location & Contract Requirements:
Must be physically located within a 30-minute radius of Boston, MA.
Must have a reliable home internet connection and a dedicated quiet workspace.